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    • 2. 发明授权
    • Systems and methods for detecting a call anomaly using biometric identification
    • 使用生物特征识别来检测呼叫异常的系统和方法
    • US09020114B2
    • 2015-04-28
    • US11603960
    • 2006-11-22
    • John S. Hogg, Jr.
    • John S. Hogg, Jr.
    • H04M3/00H04M3/22H04M3/38H04M1/68H04M3/58
    • H04M3/2281H04M1/68H04M3/2218H04M3/38H04M3/42221H04M3/42348H04M3/42357H04M3/58H04M2201/41H04M2203/6054
    • Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.
    • 本发明的实施例一般涉及在呼叫期间使用生物特征识别来检测呼叫中发生的异常,例如参与呼叫的各方的变化。 监视呼叫各方之间的通信,并使用通信进行生物特征识别。 根据一个示例性实施例,获得了被授权参与呼叫的各方的生物特征打印,例如语音打印,面部打印等。 然后监听呼叫,并将在呼叫期间从通信捕获的生物特征数据(例如,音频,视频等)与授权方的生物特征照片进行比较,以检测参与呼叫的各方的变化,诸如新的, 未经授权的方加入电话。 因此,呼叫处理系统可以检测监视呼叫期间发生的异常,例如三方通话,呼叫切换等。
    • 4. 发明授权
    • System and method for multi-channel recording
    • 用于多通道录制的系统和方法
    • US08135115B1
    • 2012-03-13
    • US11603938
    • 2006-11-22
    • John S. Hogg, Jr.Christopher R. McFarlen
    • John S. Hogg, Jr.Christopher R. McFarlen
    • H04M1/64
    • H04M1/64
    • Embodiments of the present invention are directed generally to recording communication of a call utilizing a multi-channel recording technique. According to one exemplary embodiment, inbound communication from each party to a call (e.g., from each communication device that is party to a call) to a recording system is assigned to a separate channel, and communication on each channel is independently recorded. Further, during the call, a control channel is generated that correlates the multiple communication channels. The independently recorded communication channels and control channel may be used to analyze a recorded call from any desired perspective. For instance, communication from a given party may be analyzed in isolation. Further, the control channel enables the recorded multiple communication channels to be correlated such that the communication received (e.g., heard) by any selected party may be accurately re-created for analysis thereof.
    • 本发明的实施例一般涉及利用多通道记录技术来记录呼叫的通信。 根据一个示例性实施例,将来自每方的呼叫(例如,来自呼叫方的每个通信设备)的入站通信分配给单独的信道,并且独立地记录每个信道上的通信。 此外,在呼叫期间,生成使多个通信信道相关联的控制信道。 独立记录的通信信道和控制信道可以用于从任何期望的角度分析所记录的呼叫。 例如,可以孤立地分析给定方的通信。 此外,控制信道使记录的多个通信信道能够相关联,使得可以准确地重新创建由任何被选方进行的接收(例如,听到)的通信以进行分析。
    • 5. 发明授权
    • Score-driven management of recordings
    • 记分管理记录
    • US08180027B1
    • 2012-05-15
    • US11603922
    • 2006-11-22
    • James E. MagnusonJohn S. Hogg, Jr.
    • James E. MagnusonJohn S. Hogg, Jr.
    • H04M1/64
    • H04M3/42221H04M3/2281H04M2203/301
    • Systems and methods are provided for score-driven management of such recordings. A score is assigned to a recording based at least in part on a plurality of monitored events that are detected for the call being recorded, and such score is then used for managing the recording, such as managing storage and/or post-processing of the recording. A recording manager is provided, which is operable to perform score-driven management of a recording. According to one embodiment, an initial score is determined for a recording at the initiation of the call being recorded. Such initial score may be determined based on fixed factors that are known at the time of the call's initiation. Various events related to the call are monitored during the call, and the score is then revised based on detected events. Management of storage, post-processing, and/or other handling of the recording is then based on the score assigned thereto.
    • 提供了系统和方法,用于对记录进行评分驱动管理。 至少部分地基于被记录的呼叫检测到的多个监视事件将记分分配给记录,然后将该记分用于管理记录,例如管理记录的存储和/或后处理 记录。 提供了一种记录管理器,其可操作以执行记录的分数驱动管理。 根据一个实施例,在记录呼叫开始时确定记录的初始分数。 这种初始分数可以基于在呼叫开始时已知的固定因素来确定。 在呼叫期间监视与呼叫相关的各种事件,然后基于检测到的事件修改得分。 然后基于分配给其的分数来管理记录的存储,后处理和/或其他处理。
    • 6. 发明授权
    • System and method for remote call forward detection using signaling
    • 使用信令进行远程呼叫前向检测的系统和方法
    • US07945037B1
    • 2011-05-17
    • US11562887
    • 2006-11-22
    • John S. Hogg, Jr.
    • John S. Hogg, Jr.
    • H04M3/42
    • H04M3/548H04M7/127H04M2201/18H04Q3/0025H04Q3/0029
    • Disclosed are systems and methods for using messages received from a remote switch to detect remote call forwarding. Embodiments utilize call intelligence associated with a database on an SS7 network to receive messages from a terminating switch. The return address of the message may be compared to an expected terminating switch address to confirm that the expected switch terminated the call. Embodiments may further compare a terminating phone number contained within the received message to an expected terminating phone number. Embodiments provide for various call handling in the event that a query is received from a switch other than the expected terminating switch. Such call handling may include terminating the call, recording the call, attempting to identify the called party, notifying proper authorities of the call, and/or the like. Embodiments of the invention may be deployed as part of a controlled environment facility service provider system, or in particular a detention facility service provider system.
    • 公开了用于使用从远程交换机接收的消息来检测远程呼叫转发的系统和方法。 实施例利用与SS7网络上的数据库相关联的呼叫智能从终接交换机接收消息。 消息的返回地址可以与预期的终止交换机地址进行比较,以确认预期的交换机终止呼叫。 实施例可进一步将接收的消息中包含的终端电话号码与预期的终端电话号码进行比较。 实施例提供了在从除了预期终止交换机之外的交换机接收到查询的情况下的各种呼叫处理。 这种呼叫处理可以包括终止呼叫,记录呼叫,尝试识别被叫方,通知呼叫的适当权限等等。 本发明的实施例可以部署为受控环境设施服务提供者系统的一部分,特别是拘留设施服务提供者系统。
    • 7. 发明授权
    • Protected data container for storing data relating to recorded calls in a manner that enables the data to be authenticated
    • 用于存储与记录呼叫有关的数据的受保护的数据容器,以使数据能够被认证
    • US08121264B1
    • 2012-02-21
    • US11603923
    • 2006-11-22
    • John S. Hogg, Jr.Christopher R. McFarlenJustin E. Good
    • John S. Hogg, Jr.Christopher R. McFarlenJustin E. Good
    • H04M1/64
    • H04M1/6505H04M3/42221
    • Data related to a call is stored to a container in a manner that enables the data to be authenticated. “Container” refers to any type of data structure for storing data, such as a file, database, etc. Thus, a protected container is provided to which captured information relating to a call (e.g., recorded audio of the call, captured application data, captured external data, etc.) is stored. The protected container enables detection of any tampering of the protected data, as well as authentication of such data. A multi-channel recording technique is used to record audio for each outbound channel of a call. Each channel of the audio may be watermarked, and a signature may be generated for use in authenticating the audio data. Information relating to the call (e.g., captured audio, application data, external data, etc.) is captured and streamed into the protected container during the call (i.e., in real time).
    • 与呼叫相关的数据以允许数据进行身份验证的方式存储到容器中。 “容器”是指用于存储诸如文件,数据库等的数据的任何类型的数据结构。因此,提供受保护的容器,捕获的与呼叫有关的信息(例如,记录的呼叫音频,捕获到的应用数据 ,捕获的外部数据等)。 受保护的容器能够检测受保护数据的任何篡改以及对这些数据的认证。 多通道记录技术用于记录呼叫的每个出站信道的音频。 音频的每个通道可以被加水印,并且可以生成用于认证音频数据的签名。 与呼叫有关的信息(例如,捕获的音频,应用数据,外部数据等)在通话期间(即实时)被捕获并流式传输到受保护的容器中。