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    • 3. 发明授权
    • Method and system for providing dynamic hosted service management across disparate accounts/sites
    • 在不同的帐户/网站上提供动态托管服务管理的方法和系统
    • US06816905B1
    • 2004-11-09
    • US09710095
    • 2000-11-10
    • Kitrick B. SheetsPhilip S. SmithStephen J. EngelYuefan DengJoseph GuistozziAlexander Korobka
    • Kitrick B. SheetsPhilip S. SmithStephen J. EngelYuefan DengJoseph GuistozziAlexander Korobka
    • G06F15173
    • H04L67/1014G06F9/5061G06Q10/06
    • A hosted service provider for the Internet is operated so as to provide dynamic management of hosted services across disparate customer accounts and/or geographically distinct sites. For each of a plurality of customer accounts, a plurality of individual servers are allocated to a common administrative group defined for that customer account. Each administrative group is configured to access software and data unique to that customer account to provide hosted services for that customer account. The system automatically monitors the performance and health of the servers in each administrative group. At least one server from a first administrative group is automatically and dynamically reallocated to a second administrative group in response to the automatic monitoring. The automatic and dynamic reallocation of servers is accomplished by setting initialization pointers for the reallocated servers to access software and data unique to the customer account for the second administrative group, and then reinitializing the reallocated servers such that the reallocated servers join the second administrative group when restarted. Preferably, the performance and health of the servers in each administrative group are monitored over a separate out-of-band communication channel dedicated to interconnecting the servers as an administrative group. Each administrative group includes a local decision software program that communicates with a master decision software program that determines when and how to dynamically reallocate servers to different administrative work groups in response to usage demands, available resources and service level agreements for different customer accounts.
    • 运行互联网的托管服务提供商,以便在不同的客户帐户和/或地理上不同的站点之间提供托管服务的动态管理。 对于多个客户帐户中的每一个,将多个单独的服务器分配给为该客户帐户定义的公共管理组。 每个管理组都配置为访问该客户帐户唯一的软件和数据,为该客户帐户提供托管服务。 系统自动监控每个管理组中服务器的性能和运行状况。 响应于自动监视,来自第一管理组的至少一个服务器被自动并动态地重新分配给第二管理组。 服务器的自动和动态重新分配是通过设置重新分配的服务器的初始化指针来访问第二个管理组的客户帐户唯一的软件和数据,然后重新初始化重新分配的服务器,以使重新分配的服务器加入第二个管理组, 重新启动 优选地,每个管理组中的服务器的性能和健康性通过专用于将服务器互连为一个管理组的单独的带外通信信道来监视。 每个管理组包括与主决策软件程序通信的本地决策软件程序,该程序决定何时以及如何根据不同客户帐户的使用需求,可用资源和服务级别协议将服务器动态重新分配给不同的管理工作组。