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1. 发明授权

US08755372B2 Secure customer service proxy portal 有权
标题翻译：安全的客户服务代理门户
公开(公告)号：US08755372B2
公开(公告)日：2014-06-17
申请号：US12767544
申请日：2010-04-26
申请人： Lance Fried , Joseph Katz , Edwin Kenneth Margulies
发明人： Lance Fried , Joseph Katz , Edwin Kenneth Margulies
IPC分类号： G06F15/16
CPC分类号： G06Q30/02 , H04M3/493 , H04M3/5191 , H04M2203/655
摘要： A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.
摘要翻译：公开了一种用于安全，集中和集中管理和访问不同的客户服务和社交网络环境的门户系统。用户界面提供多个基于参数的自动化服务脚本，每个脚本都配置为利用客户信息。该脚本链接到具有特定于供应商，特定于场景的社交网络特定接口，具有通用的用户界面元素。共享和专用的反向自动化网关被配置为模拟网站和交互式语音响应系统的逐步自助服务方面。门户系统消除或减少供应商联络中心的入站免费电话费用，并将其与社交网络系统相连接。

2. 发明申请

US20110110364A1 SECURE CUSTOMER SERVICE PROXY PORTAL 有权
标题翻译：安全客户服务代码门户
公开(公告)号：US20110110364A1
公开(公告)日：2011-05-12
申请号：US12767544
申请日：2010-04-26
申请人： Lance Fried , Joseph Katz , Edwin Kenneth Margulies
发明人： Lance Fried , Joseph Katz , Edwin Kenneth Margulies
IPC分类号： H04L12/66 , H04M3/00 , H04M11/00
CPC分类号： G06Q30/02 , H04M3/493 , H04M3/5191 , H04M2203/655
摘要： A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.
摘要翻译：公开了一种用于安全，集中和集中管理和访问不同的客户服务和社交网络环境的门户系统。用户界面提供多个基于参数的自动化服务脚本，每个脚本都配置为利用客户信息。该脚本链接到具有特定于供应商，特定于场景的社交网络特定接口，具有通用的用户界面元素。共享和专用的反向自动化网关被配置为模拟网站和交互式语音响应系统的逐步自助服务方面。门户系统消除或减少供应商联络中心的入站免费电话费用，并将其与社交网络系统相连接。

3. 发明授权

US08693671B2 Network predictive customer service queue management 有权
标题翻译：网络预测客户服务队列管理
公开(公告)号：US08693671B2
公开(公告)日：2014-04-08
申请号：US13594356
申请日：2012-08-24
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5231 , H04M3/42059 , H04M3/42221 , H04M3/42306 , H04M3/4283 , H04M3/5238 , H04M7/125 , H04M2207/12
摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
摘要翻译：公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。电信链路连接到通信门户，以接收来电和拨出呼叫。包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

4. 发明申请

US20120330765A1 SYSTEM AND METHOD FOR BIOMETRICS-BASED FRAUD PREVENTION 有权
标题翻译：用于基于生物计量的预防欺诈的系统和方法
公开(公告)号：US20120330765A1
公开(公告)日：2012-12-27
申请号：US13340291
申请日：2011-12-29
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： G06Q20/40 , G06Q40/00 , G06Q20/34 , G06Q20/20
CPC分类号： G06Q20/206 , G06Q20/40145 , G06Q20/4016 , G06Q40/02
摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.
摘要翻译：系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。生物特征组件用于语音认证。作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。金融机构对交易的限制和消费者偏好的交易限制都被采用。

5. 发明授权

US08583498B2 System and method for biometrics-based fraud prevention 有权
标题翻译：基于生物识别的欺诈预防系统和方法
公开(公告)号：US08583498B2
公开(公告)日：2013-11-12
申请号：US13340291
申请日：2011-12-29
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： G06Q20/40
CPC分类号： G06Q20/206 , G06Q20/40145 , G06Q20/4016 , G06Q40/02
摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.
摘要翻译：系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。生物特征组件用于语音认证。作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。金融机构对交易的限制和消费者偏好的交易限制都被采用。

6. 发明申请

US20130051546A1 NETWORK PREDICTIVE CUSTOMER SERVICE QUEUE MANAGEMENT 有权
标题翻译：网络预测客户服务队伍管理
公开(公告)号：US20130051546A1
公开(公告)日：2013-02-28
申请号：US13594356
申请日：2012-08-24
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： H04M3/00
CPC分类号： H04M3/5231 , H04M3/42059 , H04M3/42221 , H04M3/42306 , H04M3/4283 , H04M3/5238 , H04M7/125 , H04M2207/12
摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
摘要翻译：公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。电信链路连接到通信门户，以接收来电和拨出呼叫。包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

7. 发明授权

US10951567B2 System for bridging, managing, and presenting smartphone and other data files with telephony interactions 有权
公开(公告)号：US10951567B2
公开(公告)日：2021-03-16
申请号：US15045427
申请日：2016-02-17
申请人： Lance Fried
发明人： Lance Fried
IPC分类号： H04L12/58 , H04M3/42 , H04W4/21 , G06F16/9535 , H04L29/08
摘要： A system for interfacing with mobile carrier networks, mobile application-equipped devices, social media networks, and individual and Enterprise user's databases, contacts, pictures, videos, and text is disclosed. A data link is connected to a mobile carrier network to receive user application and other data. Additional data links are connected to a user's stored smartphone content, including contacts, pictures, videos and other stored information as well as databases and an application-equipped device to obtain and exchange information in determining data selection, routing, presentation, and updating instructions. A user interface is connected to the system to accept configurable conditions for determining selection, routing and sharing instructions. There is a data conversion function for each data source. Synchronization between stored user preferences to automated or semi-automated updates and routes is provided by application driven consumer defined preferences.

8. 发明申请

US20060087924A1 Audio/video portable electronic devices providing wireless audio communication and speech and/or voice recognition command operation 审中-公开
标题翻译：提供无线音频通信和语音和/或语音识别命令操作的音频/视频便携式电子设备
公开(公告)号：US20060087924A1
公开(公告)日：2006-04-27
申请号：US11247651
申请日：2005-10-11
申请人： Lance Fried
发明人： Lance Fried
IPC分类号： G11B21/08
CPC分类号： H04B1/385
摘要： An improved audio/video system is provided that facilitates increased ease of use. An audio/video device can be provided with a first antenna, with wireless signals emitted by the first antenna comprising signals created from audio content provided by the device. A headset can be provided with an antenna for receiving the wireless signals. A microphone in communication with the audio/video device can be provided for receiving speech commands issued by a user of the audio/video device, with the device being configured to respond to the speech commands. The device can optionally be configured to recognize the voice of one or more particular users. As a result of the wireless transmission of signals between the audio/video device and the headset, and/or the use of speech/voice recognition commands, the device can be conveniently operated by the user. One or more components of the system can also be configured to be waterproof.
摘要翻译：提供了一种改进的音频/视频系统，其有助于增加易用性。音频/视频设备可以设置有第一天线，由第一天线发射的无线信号包括由设备提供的音频内容创建的信号。耳机可以设置有用于接收无线信号的天线。可以提供与音频/视频设备通信的麦克风，用于接收由音频/视频设备的用户发出的语音命令，该设备被配置为响应语音命令。该设备可以可选地被配置为识别一个或多个特定用户的语音。由于音频/视频设备和耳机之间的信号的无线传输和/或语音/语音识别命令的使用的结果，该设备可以由用户方便地操作。该系统的一个或多个组件也可被配置为防水。

9. 发明申请

US20060077777A1 Water and shock resistant music player 审中-公开
标题翻译：防水防震音乐播放器
公开(公告)号：US20060077777A1
公开(公告)日：2006-04-13
申请号：US11222163
申请日：2005-09-08
申请人： Lance Fried
发明人： Lance Fried
IPC分类号： G11B21/08
CPC分类号： G11B33/025 , G11B31/02 , H01H13/06 , H01H13/063
摘要： A water proof and shock resistant music player is provided which permits a user to listen to his/her favorite music while engaged in his/her favorite sport. For example, the user may listen to music while surfing or boogie boarding. The music player comprises an upper housing and a lower housing. The housings have button apertures with rim grooves formed about an inner periphery of the button apertures. Buttons are sized and configured to fit within the button apertures, and rim portions of the buttons are sized and configured to have a snug fit with the rim grooves such that there is a water tight seal therebetween and the user of the music player may engage in water related activities. The buttons are traverseable between a depressed position which activates switches to control the music player and a retracted position to deactivate the switches. In particular, the buttons may have a flexible member and a rigid member inserted inside of the flexible member. The flexible member provides the water tight seal with the housings and the rigid member activates the switches.
摘要翻译：提供防水和防震音乐播放器，允许用户在参与他/她最喜爱的运动时听他/她最喜欢的音乐。例如，用户可以在冲浪或俯卧撑登机时听音乐。音乐播放器包括上壳体和下壳体。壳体具有按钮孔，其具有围绕按钮孔的内周边形成的边缘槽。按钮的尺寸和构造被配置成装配在按钮孔内，并且按钮的边缘部分的尺寸和构造被配置成与边缘槽具有紧密配合，使得其间具有防水密封，并且音乐播放器的使用者可以参与水相关活动。按钮可以在激活开关以控制音乐播放器的按压位置和用于停用开关的缩回位置之间穿过。特别地，按钮可以具有插入柔性构件内部的柔性构件和刚性构件。柔性构件提供与壳体的防水密封，并且刚性构件激活开关。

10. 发明申请

US20070036376A1 Earphones 审中-公开
标题翻译：耳机
公开(公告)号：US20070036376A1
公开(公告)日：2007-02-15
申请号：US11583307
申请日：2006-10-19
申请人： Lance Fried
发明人： Lance Fried
IPC分类号： H04R25/00
CPC分类号： H04R1/105 , H04R1/1016 , H04R1/1033
摘要： An earphone is provided wherein the earphone may be secured to the user while engaging in vigorous water related or non-water related sports such that the user may both listen to audio programming and engage in the physical activity. In particular, the earphone may have a deformable structure which is adjustably securable to the ear of the user. The earbud of the earphone may be attached to the deformable structure via the electrical wire connecting the speaker and the jack of the earphone. Once the deformable structures are secured to the ears of the user, a cinching device may be tightened so as to create tension in the electrical wires to hold the earphone to the head of the user. Additionally, the deformable structure due to its deformability is comfortable to wear. Additionally, the ear interface member of the earbud of the earphone may be fabricated from a soft material and be interchangeable with the housing of the earbud such that an appropriate sized ear interface member may be attached to the housing.
摘要翻译：提供了一种耳机，其中耳机可以在与水相关的或非水相关的体育活动中固定在使用者身上，使得用户既可以听音频节目，也可以从事体育活动。特别地，耳机可以具有可调节地固定到使用者的耳朵的可变形结构。耳机的耳塞可以通过连接扬声器和耳机的插孔的电线连接到可变形结构。一旦可变形结构固定到使用者的耳朵上，就可以收紧收紧装置，以便在电线中产生张力以将耳机保持在用户的头部。此外，可变形结构由于其可变形性而佩戴舒适。此外，耳机的耳塞的耳朵接口构件可以由软材料制成并且可以与耳塞的壳体互换，使得适当尺寸的耳朵接口构件可以附接到壳体。

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