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    • 1. 发明申请
    • METHOD, SYSTEM, AND COMPUTER READABLE MEDIUM FOR GATHERING USAGE STATISTICS
    • 方法,系统和计算机可读介质用于获取使用统计数据
    • US20110208857A1
    • 2011-08-25
    • US13020436
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F15/16
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. The phone and messaging feature enables an administrator to access information regarding data plan and usage statistics of devices. This allows organizations to optimize data plans based on messaging, e-mail, and other data plan statistics. Further, the present disclosure allows access to network connectivity details of devices and logs of emails, text messages, and the like.
    • 本公开允许远程设备管理。 一个编程接口与每个应用程序插件相关联。 随机设备代理提供的Web服务器根据开放标准(如HTML或XML)访问编程接口。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 电话和消息功能使管理员能够访问有关设备数据计划和使用统计信息。 这允许组织基于消息,电子邮件和其他数据计划统计数据优化数据计划。 此外,本公开允许访问设备的网络连接细节和电子邮件的日志,文本消息等。
    • 2. 发明申请
    • METHOD, SYSTEM, AND COMPUTER READABLE MEDIUM FOR REMOTE ASSISTANCE, SUPPORT, AND TROUBLESHOOTING
    • 方法,系统和计算机可读介质,用于远程协助,支持和故障排除
    • US20110213821A1
    • 2011-09-01
    • US13020424
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F15/16
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. Through the support features of the present disclosure an IT administrator or other support operator may remotely operate a device as if they were actually holding the device. This feature provides direct access to device files and software while also showing the IT administrator screen views of the remote device. Thus, the IT administrator actually sees what the remote user also sees.
    • 本公开允许远程设备管理。 一个编程接口与每个应用程序插件相关联。 随机设备代理提供的Web服务器根据开放标准(如HTML或XML)访问编程接口。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 通过本公开的支持特征,IT管理员或其他支持操作者可以远程操作设备,就好像他们实际上握着设备一样。 此功能可直接访问设备文件和软件,同时还显示远程设备的IT管理员屏幕视图。 因此,IT管理员实际上看到了远程用户也看到了什么。
    • 4. 发明授权
    • Method, system, and computer readable medium for provisioning and remote distribution
    • 用于供应和远程分配的方法,系统和计算机可读介质
    • US08997092B2
    • 2015-03-31
    • US13020406
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F9/445H04L12/26H04L29/08H04L12/24H04L29/06
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. An IT administrator or other user may update device settings, detect corrupt software, provide unattended installation of software, update applications while in use, and update applications sharing common files. IT administrators may employ the teachings of the present disclosure to provide customizable solutions for their own organization with features disclosed herein.
    • 本公开允许远程设备管理。 一个编程接口与每个应用程序插件相关联。 随机设备代理提供的Web服务器根据开放标准(如HTML或XML)访问编程接口。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 IT管​​理员或其他用户可以更新设备设置,检测损坏的软件,提供无人值守的软件安装,在使用时更新应用程序,以及更新共享通用文件的应用程序。 IT管​​理员可以使用本公开的教导来为其本身的组织提供具有本文公开的特征的可定制的解决方案。
    • 5. 发明授权
    • Method, system, and computer readable medium for gathering usage statistics
    • 用于收集使用统计信息的方法,系统和计算机可读介质
    • US08650277B2
    • 2014-02-11
    • US13020436
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F15/173
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. The phone and messaging feature enables an administrator to access information regarding data plan and usage statistics of devices. This allows organizations to optimize data plans based on messaging, e-mail, and other data plan statistics. Further, the present disclosure allows access to network connectivity details of devices and logs of emails, text messages, and the like.
    • 本公开允许远程设备管理。 一个编程接口与每个应用程序插件相关联。 随机设备代理提供的Web服务器根据开放标准(如HTML或XML)访问编程接口。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 电话和消息功能使管理员能够访问有关设备数据计划和使用统计信息。 这允许组织基于消息,电子邮件和其他数据计划统计数据优化数据计划。 此外,本公开允许访问设备的网络连接细节和电子邮件的日志,文本消息等。
    • 6. 发明申请
    • METHOD, SYSTEM, AND COMPUTER READABLE MEDIUM FOR PROVISIONING AND REMOTE DISTRIBUTION
    • 方法,系统和计算机可读介质提供和远程分配
    • US20110214121A1
    • 2011-09-01
    • US13020406
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F9/445
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. An IT administrator or other user may update device settings, detect corrupt software, provide unattended installation of software, update applications while in use, and update applications sharing common files. IT administrators may employ the teachings of the present disclosure to provide customizable solutions for their own organization with features disclosed herein.
    • 本公开允许远程设备管理。 一个编程接口与每个应用程序插件相关联。 随机设备代理提供的Web服务器根据开放标准(如HTML或XML)访问编程接口。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 IT管​​理员或其他用户可以更新设备设置,检测损坏的软件,提供无人值守的软件安装,在使用时更新应用程序,以及更新共享通用文件的应用程序。 IT管​​理员可以使用本公开的教导来为其本身的组织提供具有本文公开的特征的可定制的解决方案。
    • 7. 发明授权
    • Method, system, and computer readable medium for remote assistance, support, and troubleshooting
    • 用于远程协助,支持和故障排除的方法,系统和计算机可读介质
    • US08924461B2
    • 2014-12-30
    • US13020424
    • 2011-02-03
    • Mark GentileJim SullivanMark HansonMark Wade
    • Mark GentileJim SullivanMark HansonMark Wade
    • G06F15/16H04L29/08H04L12/26H04L12/24H04L29/06
    • H04L43/065H04L41/0246H04L41/0266H04L41/0273H04L63/0428H04L63/168H04L67/025H04L67/06H04L67/22
    • The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. Through the support features of the present disclosure an IT administrator or other support operator may remotely operate a device as if they were actually holding the device. This feature provides direct access to device files and software while also showing the IT administrator screen views of the remote device. Thus, the IT administrator actually sees what the remote user also sees.
    • 本公开允许远程设备管理。 程序化界面与每个应用程序插件相关联随设备代理程序附带的Web服务器根据开放标准(如HTML或XML)提供对编程接口的访问。 本公开允许通过现有基础设施访问远程设备,而不需要专有系统。 IT管​​理员或其他管理员可以远程访问和更新软件和硬件,跟踪设备数据计划使用统计信息,提供实时支持,以及跟踪当前和历史设备位置。 通过本公开的支持特征,IT管理员或其他支持操作者可以远程操作设备,就好像他们实际上握着设备一样。 此功能可直接访问设备文件和软件,同时还显示远程设备的IT管理员屏幕视图。 因此,IT管理员实际上看到了远程用户也看到了什么。