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    • 4. 发明授权
    • Criteria-based structured ratings
    • 基于标准的结构化评级
    • US08875043B1
    • 2014-10-28
    • US13364304
    • 2012-02-01
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • G06F3/00G06F3/048
    • G06Q30/02G06Q30/0203
    • Criterion-based feedback allows users to provide useful information in a quick and easy to understand fashion. When information for an item is relayed to a user, the user is provided with the ability to provide feedback for any criteria relating to the item. In some embodiments, this feedback takes the form of a submission of a response to a question or statement pertaining to a criterion for the item. The user is able to create new responses if the existing responses do not adequately convey the feedback that the users wishes to submit. Further, a user can also submit entirely new questions and/or statements, along with corresponding new responses, that correspond to a criterion relating to the item. Such an approach provides flexibility for users to quickly and easily provide feedback on specific criteria that might be useful for other users viewing information for that item.
    • 基于标准的反馈允许用户以快速和容易理解的方式提供有用的信息。 当将项目的信息中继给用户时,向用户提供为与该项目相关的任何标准提供反馈的能力。 在一些实施例中,该反馈采取对与项目的标准有关的问题或陈述的响应的呈现的形式。 如果现有响应没有充分传达用户希望提交的反馈,用户就可以创建新的响应。 此外,用户还可以提交对应于与该项目有关的标准的全新的问题和/或陈述以及相应的新的响应。 这种方法为用户提供了灵活性,可以快速轻松地为特定标准提供反馈,这些标准可能对其他用户查看该项目的信息有用。
    • 6. 发明授权
    • Customers mention
    • 客户提及
    • US08290823B1
    • 2012-10-16
    • US12888300
    • 2010-09-22
    • James G. RobinsonTerrence R. NightingaleScott Allen MongrainThomas L. Keller
    • James G. RobinsonTerrence R. NightingaleScott Allen MongrainThomas L. Keller
    • G06Q30/00G06F17/30
    • G06Q30/02G06Q30/0601
    • Techniques described enable an entity, such as a company employing an e-commerce website, to leverage user-provided content, such as customer reviews of an item, to better customers' shopping experiences. To do so, customer reviews pertaining to an item may be examined to determine if the reviews contain links to other items. These links within the customer reviews may then be aggregated and sorted (e.g., ranked) according to certain criteria. The links may be sorted based on a number of times that the links are used in the reviews and/or on ratings of the items associated with the links. One or more of the links may then be displayed on the website. For instance, these links may appear on an item review page adjacent the customer reviews. Customers navigating to the item review page may then peruse the customer reviews as well as the displayed links that customers have used within the reviews.
    • 所描述的技术使诸如采用电子商务网站的公司等实体利用用户提供的内容,例如客户对项目的评价来更好地改善客户的购物体验。 为此,可以检查与项目相关的客户评论,以确定评论是否包含其他项目的链接。 客户评价中的这些链接然后可以根据某些标准进行聚合和排序(例如排序)。 链接可以基于链接在评论中的使用次数和/或与链接相关联的项目的评级的次数来排序。 然后可以在网站上显示一个或多个链接。 例如,这些链接可能会出现在与客户评论相邻的项目审查页面上。 导航到项目审查页面的客户可能会仔细阅读客户评论以及客户在评论中使用的显示链接。