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1. 发明申请

US20230005485A1 SYSTEM AND METHOD FOR DETECTING FRAUD RINGS 有权
公开(公告)号：US20230005485A1
公开(公告)日：2023-01-05
申请号：US17943049
申请日：2022-09-12
申请人： Nice Ltd.
发明人： Matan KERET , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
IPC分类号： G10L17/00 , G06Q50/26 , G06N20/00 , G06N5/04 , G10L17/06 , H04M3/22 , H04M3/42
摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

2. 发明授权

US11508377B2 System and method for detecting fraud rings 有权
公开(公告)号：US11508377B2
公开(公告)日：2022-11-22
申请号：US15931892
申请日：2020-05-14
申请人： Nice Ltd.
发明人： Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
IPC分类号： G10L17/00 , G06Q50/26 , G06N20/00 , G06N5/04 , G10L17/06 , H04M3/22 , H04M3/42
摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

3. 发明授权

US10135977B1 Systems and methods for optimization of interactive voice recognition systems 有权
公开(公告)号：US10135977B1
公开(公告)日：2018-11-20
申请号：US15821957
申请日：2017-11-24
申请人： Nice Ltd.
发明人： Natan Katz , Gennadi Lembersky , Roy Klein
IPC分类号： H04M3/493
摘要： Methods and systems for optimization of interactive voice recognition (IVR) system processes are provided. One or more desired optimization parameters can be determined based on an IVR transaction log that includes a plurality of IVR journeys. The IVR journeys can be filtered, transformed into vectors and/or clustered.

4. 发明授权

US10091357B1 System and method for automated performance monitoring 有权
公开(公告)号：US10091357B1
公开(公告)日：2018-10-02
申请号：US15452752
申请日：2017-03-08
申请人： NICE LTD.
发明人： Jeffrey Stern , Yoav Shichel , Natan Katz
IPC分类号： H04M3/00 , H04M3/51
摘要： A method and system for evaluating the performance of individuals, such as agents in a call center, each performing multiple tasks may include obtaining a performance score for each execution of a task by individuals in the group of individuals; determining the distribution of the performance scores; comparing single performance scores with the distribution of performance scores; and selecting a single performance score for an individual based on said comparison. An oscillator algorithm may be used to determine whether said selected performance score is part of a trend in performance by that individual.

5. 发明授权

US11604825B2 Artificial intelligence model for predicting playback of media data 有权
公开(公告)号：US11604825B2
公开(公告)日：2023-03-14
申请号：US16927388
申请日：2020-07-13
申请人： NICE LTD.
发明人： Natan Katz , Shem Tov Shay Levy , Tal Haguel
IPC分类号： G06F16/735 , H04N21/45 , H04N21/414 , G06N3/08 , G06N3/045
摘要： A system is provided to predict requested playbacks of media files by users from a media storage system. The system includes a processor and a computer readable medium operably coupled thereto, to perform predictive playback operations which include accessing an AI model and a media file comprising metadata associated with generating the media file, generating a predictive score for a playback of the media file based on the AI model and the metadata, comparing the predictive score to a threshold required to transcode the media file into a playback format prior to the playback, predicting the playback based on the comparing, determining a predicted playback time of the media file based on the metadata for the media file, and transcoding the media file into the playback format prior to the predicted playback time.

6. 发明授权

US11507728B2 Click to document 有权
公开(公告)号：US11507728B2
公开(公告)日：2022-11-22
申请号：US17160392
申请日：2021-01-28
申请人： NICE LTD.
发明人： Yuval Shachaf , Yaron Bialy , Natan Katz , Eran Roseberg
IPC分类号： G06F17/00 , G06F40/117 , G06F16/35 , G06F40/177
摘要： A computerized-method for automatically documenting automatically-discovered actions of a business-process for automation thereof is provided herein. The computerized-method includes operating a build-automation-document module. The build-automation-document module includes: (i) retrieving the set of automatically-discovered actions of the business process for automation thereof. Each action is of a related type and related to an application to complete the business process via the applications portal. (ii) for each action of the set of automatically-discovered actions, extracting an associated routine-name of a routine; (iii) grouping similar actions by related window in related application and type of action into clusters of actions; (iv) removing clusters of actions which are not necessary to an automated business process; (v) sorting the clusters of actions in an order for automatically performing the business process; and (vi) saving the sorted automatically-discovered actions into a file to be presented on a display unit that is associated to the computerized system.

7. 发明授权

US11272056B2 Artificial-intelligence powered skill management systems and methods 有权
公开(公告)号：US11272056B2
公开(公告)日：2022-03-08
申请号：US16864376
申请日：2020-05-01
申请人： NICE LTD.
发明人： Ifat Shwartz , Tal Raskin , Michael Segal , Natan Katz
IPC分类号： H04M3/52 , H04M3/51 , G06Q10/06 , H04M3/523 , G06Q30/00 , G06N20/00
摘要： Methods for routing customers to an agent include receiving a customer communication; representing the customer communication as an array of one or more agent skills desired to handle the customer communication in one hot coding format or as a vector with an induced metric using an embedding algorithm; routing the represented customer communication to an agent having the one or more agent skills; measuring performance of the agent in relation to the one or more agent skills during or after the customer communication; updating, in real-time, one or more performance scores of the agent in a skill profile, wherein the one or more performance scores are related to the one or more agent skills; and routing subsequent customer communications based on the updated one or more performance scores.

8. 发明申请

US20210358503A1 SYSTEM AND METHOD FOR DETECTING FRAUD RINGS 有权
公开(公告)号：US20210358503A1
公开(公告)日：2021-11-18
申请号：US15931892
申请日：2020-05-14
申请人： Nice Ltd.
发明人： Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
IPC分类号： G10L17/00 , G06Q50/26 , G06N20/00 , G06N5/04 , G10L17/06 , H04M3/42 , H04M3/22
摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

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