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1. 发明申请

US20140180748A1 SCHEDULE MANAGEMENT INTERFACE 有权
标题翻译：附表管理界面
公开(公告)号：US20140180748A1
公开(公告)日：2014-06-26
申请号：US13830644
申请日：2013-03-14
申请人： PAGERDUTY, INC.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating schedules for managing team members that may be responsible to be on-call for responding to incidents. Schedules may be configured to schedule team members and manage the rotation of one or more team members assigned to one or more schedule layers. Also, schedules may be employed to determine which team member may be responsible to respond and/or resolve incidents that may be reported and/or detected. If a team member is determined to be the on-call or responsible team member, a notification engine may determine the methods for notify the responsible of the incidents. Further, the notification engine may monitor whether the responsible team has received the notification. The notification engine may employ one or more other notification methods to ensure that the responsible team member may be notified.
摘要翻译：实施例旨在生成用于管理可能负责响应事件的呼叫的团队成员的计划。计划可以被配置为调度团队成员并管理分配给一个或多个调度层的一个或多个团队成员的轮换。此外，可以采用时间表来确定哪个团队成员可能负责响应和/或解决可能被报告和/或检测到的事件。如果团队成员被确定为在线或负责任的团队成员，则通知引擎可以确定通知负责事故的方法。此外，通知引擎可以监视负责小组是否已经收到通知。通知引擎可以采用一种或多种其他通知方法来确保可以通知负责的团队成员。

2. 发明授权

US08762190B1 Realtime schedule management interface 有权
标题翻译：实时计划管理界面
公开(公告)号：US08762190B1
公开(公告)日：2014-06-24
申请号：US13843544
申请日：2013-03-15
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.
摘要翻译：实施例针对生成和管理日程表。在各种实施例中的至少一个中，这些时间表可以被配置为调度团队成员，旋转哪个团队成员是活动的（“随叫随到”）。在各种实施例中的至少一个实施例中，这些可以用于确定哪个资源负责响应和/或解决可能被报告和/或检测到的事件。在各种实施例中的至少一个中，如果团队成员被确定为通话或负责的团队成员，则通知引擎可以确定用于通知负责事件的方法。计划预览可能随着时间表的编辑而实时更新。

3. 发明申请

US20180285821A1 REALTIME SCHEDULE MANAGEMENT INTERFACE 审中-公开
公开(公告)号：US20180285821A1
公开(公告)日：2018-10-04
申请号：US15813072
申请日：2017-11-14
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10 , G06Q10/06
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.

4. 发明授权

US09467970B1 Robust routing and delivery of notifications 有权
标题翻译：鲁棒的路由和通知通知
公开(公告)号：US09467970B1
公开(公告)日：2016-10-11
申请号：US15154874
申请日：2016-05-13
申请人： PagerDuty, Inc.
发明人： Owen Hee-chul Kim , Daniel Morrison Byrd , Ashwin Maroti Jiwane , John Gary Ryan Laban , Andrew Gregory Miklas , Paul James Rechsteiner , Kenneth Lloyd Patrick Rose , Eric William Sigler
IPC分类号： H04W68/00 , H04L29/08 , H04L12/743 , H04L12/28 , H04L12/46
CPC分类号： H04L12/2854 , H04L12/1895 , H04L41/0604 , H04L41/5009 , H04L45/7453 , H04L51/00 , H04L67/1008 , H04L67/1023 , H04L67/30
摘要： Embodiments are directed towards a notification message system arranged to generate notification messages. Responsible resources may be determined based on the notification messages and a schedule. A plurality of message providers that have a provider profiles may be determined based on the responsible resources and a region. A message provider from the plurality of message providers may be determined based on its provider profile. The notification messages may be provided to the message provider so they can be provided to the responsible resources. The provider profiles may be updated based on performance metrics associated with the message provider.
摘要翻译：实施例针对被布置为生成通知消息的通知消息系统。可以基于通知消息和时间表来确定负责的资源。可以基于负责的资源和区域来确定具有提供者简档的多个消息提供者。来自多个消息提供者的消息提供者可以基于其提供者简档来确定。通知消息可以被提供给消息提供者，使得它们可以被提供给负责的资源。可以基于与消息提供者相关联的性能度量来更新提供者简档。

5. 发明申请

US20140278667A1 REALTIME SCHEDULE MANAGEMENT INTERFACE 有权
标题翻译：实时计划管理界面
公开(公告)号：US20140278667A1
公开(公告)日：2014-09-18
申请号：US14292596
申请日：2014-05-30
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify die responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.
摘要翻译：实施例针对生成和管理日程表。在各种实施例中的至少一个中，这些时间表可以被配置为调度团队成员，旋转哪个团队成员是活动的（“随叫随到”）。在各种实施例中的至少一个实施例中，这些可以用于确定哪个资源负责响应和/或解决可能被报告和/或检测到的事件。在各个实施例中的至少一个中，如果团队成员被确定为呼叫或负责的团队成员，则通知引擎可以确定负责事件的通知负责人的方法。计划预览可能随着时间表的编辑而实时更新。

6. 发明授权

US08768737B1 Schedule management interface 有权
标题翻译：计划管理界面
公开(公告)号：US08768737B1
公开(公告)日：2014-07-01
申请号：US13830644
申请日：2013-03-14
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating schedules for managing team members that may be responsible to be on-call for responding to incidents. Schedules may be configured to schedule team members and manage the rotation of one or more team members assigned to one or more schedule layers. Also, schedules may be employed to determine which team member may be responsible to respond and/or resolve incidents that may be reported and/or detected. If a team member is determined to be the on-call or responsible team member, a notification engine may determine the methods for notify the responsible of the incidents. Further, the notification engine may monitor whether the responsible team has received the notification. The notification engine may employ one or more other notification methods to ensure that the responsible team member may be notified.
摘要翻译：实施例旨在生成用于管理可能负责响应事件的呼叫的团队成员的计划。计划可以被配置为调度团队成员并管理分配给一个或多个调度层的一个或多个团队成员的轮换。此外，可以采用时间表来确定哪个团队成员可能负责响应和/或解决可能被报告和/或检测到的事件。如果团队成员被确定为在线或负责任的团队成员，则通知引擎可以确定通知负责事故的方法。此外，通知引擎可以监视负责小组是否已经收到通知。通知引擎可以采用一种或多种其他通知方法来确保可以通知负责的团队成员。

7. 发明申请

US20210192459A1 REALTIME SCHEDULE MANAGEMENT INTERFACE 有权
公开(公告)号：US20210192459A1
公开(公告)日：2021-06-24
申请号：US17156120
申请日：2021-01-22
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10 , G06Q10/06
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.

8. 发明授权

US10937000B2 Realtime schedule management interface 有权
公开(公告)号：US10937000B2
公开(公告)日：2021-03-02
申请号：US15813072
申请日：2017-11-14
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10 , G06Q10/06
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.

9. 发明授权

US09830578B2 Realtime schedule management interface 有权
公开(公告)号：US09830578B2
公开(公告)日：2017-11-28
申请号：US14292596
申请日：2014-05-30
申请人： PagerDuty, Inc.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/10 , G06Q10/06
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.

10. 发明申请

US20140180747A1 REALTIME SCHEDULE MANAGEMENT INTERFACE 有权
标题翻译：实时计划管理界面
公开(公告)号：US20140180747A1
公开(公告)日：2014-06-26
申请号：US13843544
申请日：2013-03-15
申请人： PAGERDUTY, INC.
发明人： Dan Alexandru Solomon , John Gary Ryan Laban , Ian Alexander Enders , Ali Basiri , Andrew Gregory Miklas
IPC分类号： G06Q10/06
CPC分类号： G06Q10/109 , G06Q10/06311 , G06Q10/06314 , G06Q10/1097
摘要： Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.
摘要翻译：实施例针对生成和管理日程表。在各种实施例中的至少一个中，这些时间表可以被配置为调度团队成员，旋转哪个团队成员是活动的（“随叫随到”）。在各种实施例中的至少一个实施例中，这些可以用于确定哪个资源负责响应和/或解决可能被报告和/或检测到的事件。在各种实施例中的至少一个中，如果团队成员被确定为通话或负责的团队成员，则通知引擎可以确定用于通知负责事件的方法。计划预览可能随着时间表的编辑而实时更新。

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