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1. 发明申请

US20180365609A1 SYSTEMS AND METHODS FOR ANALYZING RESTAURANT OPERATIONS 审中-公开
公开(公告)号：US20180365609A1
公开(公告)日：2018-12-20
申请号：US16011765
申请日：2018-06-19
申请人： Panera, LLC
发明人： Blaine E. Hurst , Michael R. Nettles , Bryan Wesley Griffith
IPC分类号： G06Q10/06 , G11B27/34 , G11B27/28 , G06Q30/02 , G06Q50/12 , G06K9/00 , G10L25/51
摘要： Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.

2. 发明授权

US10019686B2 Systems and methods for analyzing restaurant operations 有权
公开(公告)号：US10019686B2
公开(公告)日：2018-07-10
申请号：US15194949
申请日：2016-06-28
申请人： Panera, LLC
发明人： Blaine E. Hurst , Michael R. Nettles , Bryan Wesley Griffith
IPC分类号： H04N7/18 , H04N9/47 , G06Q10/06 , G06Q50/12 , G06K9/00 , G06Q30/02 , G11B27/28 , G11B27/34 , G10L25/51
CPC分类号： G06Q10/0633 , G06K9/00711 , G06K2009/00738 , G06Q10/0635 , G06Q10/06398 , G06Q30/0201 , G06Q50/12 , G10L25/51 , G11B27/28 , G11B27/34
摘要： Some embodiments of the invention are directed to systems and/or methods for analyzing the operations of a restaurant of other enterprise(s). Audio and/or video recordings of occurrences in the restaurant may be analyzed to generate a qualitative assessment of an employee's performance in a role in the restaurant during a particular time period. Quantitative data, such as may be generated by operational systems in the restaurant, may also provide an indicator of the employee's performance in the role during the same time period. An overall assessment of the employee's performance in the role during the time period may be based at least in part on the qualitative assessment and the quantitative data.

3. 发明授权

US10891670B2 Methods and apparatus for facilitation of orders of food items 有权
公开(公告)号：US10891670B2
公开(公告)日：2021-01-12
申请号：US16017928
申请日：2018-06-25
申请人： Panera, LLC
发明人： Blaine E. Hurst , Ronald Shaich
IPC分类号： G06Q30/06 , G06Q50/12
摘要： Some embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall.

4. 发明授权

US09159094B2 Methods and apparatus for facilitation of orders of food items 有权
标题翻译：促进食品订单的方法和手段
公开(公告)号：US09159094B2
公开(公告)日：2015-10-13
申请号：US13840044
申请日：2013-03-15
申请人： Panera, LLC
发明人： Blaine E. Hurst , Ronald Shaich
IPC分类号： G06Q30/00 , G06Q30/06
CPC分类号： G06Q30/0621 , G06Q30/0633 , G06Q30/0641 , G06Q30/0643 , G06Q50/12
摘要： Embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that the customer has made, allowing the customer to make informed choices about the items included in an order. The interface may embody a design which enables the customer to quickly and easily customize items, and/or to re-order previously customized items.
摘要翻译：本发明的实施例提供了有助于正确地捕获餐厅客户打算订购什么的技术，并且可以整体地提高客户对订购和餐饮过程的满意度。例如，可以提供一个客户可以指定订单的界面，并且该界面可以清楚地传达诸如每个订单项的成分和营养内容的信息。该界面可以使客户能够定制订购的物品，并且可以清楚地传达客户所做的任何改变，允许客户对包含在订单中的物品进行知情选择。界面可以体现一种设计，使客户能够快速轻松地自定义项目，和/或重新排序以前定制的项目。

5. 发明申请

US20160180477A1 TECHNIQUES FOR ANALYZING OPERATIONS OF ONE OR MORE RESTAURANTS 审中-公开
公开(公告)号：US20160180477A1
公开(公告)日：2016-06-23
申请号：US15059333
申请日：2016-03-03
申请人： Panera, LLC
发明人： Blaine E. Hurst , Michael R. Nettles
IPC分类号： G06Q50/12 , G06Q10/06
CPC分类号： G06Q50/12 , G06K9/00711 , G06K2009/00738 , G06Q10/0635 , G06Q30/0201 , G11B27/28 , G11B27/3081 , G11B27/34
摘要： Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.

6. 发明申请

US20160019617A1 METHODS AND APPARATUS FOR FACILITATION OF ORDERS OF FOOD ITEMS 审中-公开
公开(公告)号：US20160019617A1
公开(公告)日：2016-01-21
申请号：US14853845
申请日：2015-09-14
申请人： Panera, LLC
发明人： Blaine E. Hurst , Ronald Shaich , Daniel Cohen
IPC分类号： G06Q30/06 , G06Q50/12
CPC分类号： G06Q30/0621 , G06Q30/0633 , G06Q30/0641 , G06Q30/0643 , G06Q50/12
摘要： Embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that the customer has made, allowing the customer to make informed choices about the items included in an order. The interface may embody a design which enables the customer to quickly and easily customize items, and/or to re-order previously customized items.

7. 发明授权

US10163067B1 Systems and methods for analyzing restaurant operations 有权
公开(公告)号：US10163067B1
公开(公告)日：2018-12-25
申请号：US16011765
申请日：2018-06-19
申请人： Panera, LLC
发明人： Blaine E. Hurst , Michael R. Nettles , Bryan Wesley Griffith
IPC分类号： H04N7/18 , H04N9/47 , G06Q10/06 , G06Q30/02 , G06K9/00 , G11B27/28 , G11B27/34 , G06Q50/12 , G10L25/51
摘要： Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.

8. 发明申请

US20180300785A1 METHODS AND APPARATUS FOR FACILITATION OF ORDERS OF FOOD ITEMS 审中-公开
公开(公告)号：US20180300785A1
公开(公告)日：2018-10-18
申请号：US16017928
申请日：2018-06-25
申请人： Panera, LLC
发明人： Blaine E. Hurst , Ronald Shaich
IPC分类号： G06Q30/06 , G06Q50/12
摘要： Some embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall.

9. 发明授权

US10032201B2 Methods and apparatus for facilitation of orders of food items 有权
公开(公告)号：US10032201B2
公开(公告)日：2018-07-24
申请号：US14850837
申请日：2015-09-10
申请人： Panera, LLC
发明人： Blaine E. Hurst , Ronald Shaich
IPC分类号： G06Q50/12 , G06Q30/06
CPC分类号： G06Q30/0621 , G06Q30/0633 , G06Q30/0641 , G06Q30/0643 , G06Q50/12
摘要： Embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that the customer has made, allowing the customer to make informed choices about the items included in an order. The interface may embody a design which enables the customer to quickly and easily customize items, and/or to re-order previously customized items.

10. 发明申请

US20160111132A1 TECHNIQUES FOR ANALYZING OPERATIONS OF ONE OR MORE RESTAURANTS 有权
公开(公告)号：US20160111132A1
公开(公告)日：2016-04-21
申请号：US14980109
申请日：2015-12-28
申请人： Panera, LLC
发明人： Blaine E. Hurst , Michael R. Nettles
IPC分类号： G11B27/34 , G06K9/00 , G06Q50/12 , G11B27/30 , G06Q30/02
CPC分类号： G06Q50/12 , G06K9/00711 , G06K2009/00738 , G06Q10/0635 , G06Q30/0201 , G11B27/28 , G11B27/3081 , G11B27/34
摘要： Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.

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