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    • 2. 发明授权
    • Systems and methods for generating and testing interactive voice response applications
    • 用于生成和测试交互式语音响应应用程序的系统和方法
    • US08019057B2
    • 2011-09-13
    • US11312334
    • 2005-12-21
    • Rajesh Sharma
    • Rajesh Sharma
    • H04M1/64H04M3/42
    • H04M3/493H04M3/24
    • A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.
    • 用于测试交互式语音响应应用的方法可以包括存储与交互式语音响应应用相关联的多个文件。 该方法还可以包括从用户接收选择,其中选择对应于文件中的第一个。 这些文件可以包括许多提示,并且可以以第一格式存储。 该方法还可以包括访问第一文件并基于第一文件生成第二文件,其中第二文件包括与提示相关联的音频文件的链接并以第二格式存储。
    • 3. 发明申请
    • METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT PROVIDING FOR MULTIMODAL CONTENT MANAGEMENT
    • 方法,系统和计算机程序产品提供多模式内容管理
    • US20080155672A1
    • 2008-06-26
    • US11615427
    • 2006-12-22
    • Rajesh Sharma
    • Rajesh Sharma
    • G06F17/30H04L9/32
    • G06F17/30893
    • Systems, methods, devices, and computer program products are provided for providing a user with access to information stored in a datastore. A multimodal system operatively coupled to the datastore is configured to communicate with the user via a user device. The multimodal system is configured to receive a request from the user to communicate with the user through a user interface of the user device. In response to the received request, the multimodal system generates a multimodal document. The generated multimodal document includes instructions allowing for communication with the user using a plurality of different user interface modalities that may be available on a user device. The multimodal system then serves the multimodal document to the user device using a communication interface. The multimodal system is configured to only publish one multimodal document at a time for a given user session so that the user may seamlessly switch between user interface modalities that may be available on the user device or on another user device.
    • 系统,方法,设备和计算机程序产品被提供用于向用户提供存储在数据存储中的信息的访问。 可操作地耦合到数据存储区的多模式系统被配置为经由用户设备与用户通信。 多模式系统被配置为从用户接收用户通过用户设备的用户界面与用户通信的请求。 响应于接收到的请求,多模式系统生成多模式文档。 生成的多模式文档包括允许与用户通信的指令,使用可能在用户设备上可用的多个不同的用户界面模式。 然后,多模式系统使用通信接口将多模式文档提供给用户设备。 多模式系统被配置为一次仅针对给定用户会话发布一个多模式文档,使得用户可以无缝地在用户设备或另一用户设备上可用的用户界面模式之间切换。
    • 6. 发明授权
    • Automated response system tuning
    • 自动响应系统调整
    • US08917862B2
    • 2014-12-23
    • US12164616
    • 2008-06-30
    • Rajesh Sharma
    • Rajesh Sharma
    • H04M3/00H04M3/493H04M3/51H04M3/42
    • H04M3/5166H04M3/42068H04M3/4938Y10S379/917
    • A system and method for creating, storing, and retrieving data associated with initiated communications to a vendor are disclosed. An exemplary system includes a response server in communication with a database that provides a platform for storage and retrieval of records created by the response server. The response server is configured to provide a series of menus including a group of selections during the initiated communications to the vendor and receive inputs in response to the menus. The response server is further configured to create a record for each initiated communication as the initiated communication is occurring, and to create a report including at least a portion of the data from each record. The portions of data taken from each record each describe a characteristic of at least one of the inputs for the initiated communication associated with each respective record.
    • 公开了一种用于创建,存储和检索与发起的通信相关联的数据到供应商的系统和方法。 示例性系统包括与数据库通信的响应服务器,其提供用于存储和检索由响应服务器创建的记录的平台。 响应服务器被配置为提供一系列菜单,包括在向卖主发起的通信期间的一组选择,并响应于菜单接收输入。 响应服务器还被配置为在发起的通信正在发生时为每个发起的通信创建记录,并且创建包括来自每个记录的数据的至少一部分的报告。 从每个记录获取的数据部分描述了与每个相应记录相关联的发起的通信的至少一个输入的特征。
    • 8. 发明申请
    • AUTOMATED RESPONSE SYSTEM TUNING
    • 自动响应系统调谐
    • US20090323910A1
    • 2009-12-31
    • US12164616
    • 2008-06-30
    • Rajesh Sharma
    • Rajesh Sharma
    • H04M11/00
    • H04M3/5166H04M3/42068H04M3/4938Y10S379/917
    • A system and method for creating, storing, and retrieving data associated with initiated communications to a vendor are disclosed. An exemplary system includes a response server in communication with a database that provides a platform for storage and retrieval of records created by the response server. The response server is configured to provide a series of menus including a group of selections during the initiated communications to the vendor and receive inputs in response to the menus. The response server is further configured to create a record for each initiated communication as the initiated communication is occurring, and to create a report including at least a portion of the data from each record. The portions of data taken from each record each describe a characteristic of at least one of the inputs for the initiated communication associated with each respective record.
    • 公开了一种用于创建,存储和检索与发起的通信相关联的数据到供应商的系统和方法。 示例性系统包括与数据库通信的响应服务器,其提供用于存储和检索由响应服务器创建的记录的平台。 响应服务器被配置为提供一系列菜单,包括在向卖主发起的通信期间的一组选择,并响应于菜单接收输入。 响应服务器还被配置为在发起的通信正在发生时为每个发起的通信创建记录,并且创建包括来自每个记录的数据的至少一部分的报告。 从每个记录获取的数据部分描述了与每个相应记录相关联的发起的通信的至少一个输入的特征。