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1. 发明授权

US08358747B2 Real time automatic caller speech profiling 有权
标题翻译：实时自动呼叫者语音分析
公开(公告)号：US08358747B2
公开(公告)日：2013-01-22
申请号：US12615384
申请日：2009-11-10
申请人： Sheri G. Daye , Peeyush Jaiswal , Fang Wang
发明人： Sheri G. Daye , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M1/64 , H04M1/00 , G10L17/00
CPC分类号： H04M3/4936 , G10L15/06 , G10L2015/0631 , H04M2201/40 , H04M2203/2061
摘要： A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received from a caller. In response to determining that the initial caller voice input is a computer-unintelligible voice input that does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a secondary input to clarify the computer-unintelligible voice input. The secondary input is utilized to match the computer-unintelligible voice input with a specific known voice input from the lexicon of known voice inputs. The lexicon of known voice inputs is then updated with the computer-unintelligible voice input.
摘要翻译：提出了一种用于识别对交互式语音识别系统的语音输入的计算机实现的方法，系统和计算机程序产品。从呼叫者接收到初始呼叫者语音输入。响应于确定初始呼叫者语音输入是与来自已知语音输入的词典的任何条目不匹配的计算机不可理解的语音输入，呼叫者被提示传送次要输入以澄清计算机无法理解的语音输入。辅助输入用于将计算机不可理解的语音输入与来自已知语音输入的词典的特定已知语音输入相匹配。已知语音输入的词典随后用计算机无法理解的语音输入更新。

2. 发明授权

US08130915B2 Verification of user presence during an interactive voice response system session 失效
标题翻译：在交互式语音响应系统会话期间验证用户存在
公开(公告)号：US08130915B2
公开(公告)日：2012-03-06
申请号：US12547885
申请日：2009-08-26
申请人： Peeyush Jaiswal , Sheri G. Daye , Fang Wang
发明人： Peeyush Jaiswal , Sheri G. Daye , Fang Wang
IPC分类号： H04M1/64 , H04M3/00
CPC分类号： G10L17/22 , G10L17/04 , H04M3/4936 , H04M2201/41
摘要： In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two or more user voice prints previously collected during an enrollment phase can be used for verification of parties to the transaction. During a subsequent verification phase of the IVR system, the users can speak their own password phase when prompted to do so during a defined period of time and the IVR system captures them in a captured mixed voice print. Verification can then be provided by comparing the captured mixed voice print with a joined voice reference model built from stored voice reference models.
摘要翻译：在需要两个或更多用户批准的交易中，用户可以使用IVR系统执行身份验证，然后完成所需交易。先前在注册阶段收集的两个或多个用户语音输出的组合可以用于交易的各方的验证。在IVR系统的后续验证阶段，用户可以在定义的时间段内提示说出自己的密码阶段，并且IVR系统在捕获的混合语音打印中捕获它们。然后可以通过将捕获的混合语音印刷与由存储的语音参考模型构建的加入的语音参考模型进行比较来提供验证。

3. 发明授权

US08600013B2 Real time automatic caller speech profiling 有权
标题翻译：实时自动呼叫者语音分析
公开(公告)号：US08600013B2
公开(公告)日：2013-12-03
申请号：US13603053
申请日：2012-09-04
申请人： Sheri G. Daye , Peeyush Jaiswal , Fang Wang
发明人： Sheri G. Daye , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M1/64 , H04M1/00 , G10L17/00
CPC分类号： H04M3/4936 , G10L15/06 , G10L2015/0631 , H04M2201/40 , H04M2203/2061
摘要： A computer-implemented method, system, and/or computer program product recognizes a voice input received by an interactive voice recognition system. An unintelligible voice input is received from a caller. The unintelligible voice input is unintelligible to a computer due to background noise at a caller environment of the caller. Upon determining that the unintelligible voice input does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a non-verbal electronic input to clarify the unintelligible voice input. This non-verbal electronic input is used to match the unintelligible voice input with a specific known voice input from the lexicon of known voice inputs, which is updated with the unintelligible voice input. The updated lexicon is subsequently used in future phone calls from the user to match the unintelligible voice input to the user-requested activity for the caller.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品识别由交互式语音识别系统接收的语音输入。从呼叫者接收到一个不可理解的语音输入。由于呼叫者的呼叫者环境中的背景噪声，无法理解的语音输入对于计算机是不可理解的。当确定不可理解的语音输入与已知语音输入的词典中的任何条目不匹配时，提示呼叫者发送非语言电子输入以澄清不可理解的语音输入。这种非语言电子输入用于将不可理解的语音输入与来自已知语音输入的词典的特定已知语音输入进行匹配，该语音输入用不可理解的语音输入更新。随后在将来的来自用户的电话呼叫中使用更新的词典，以将不可理解的语音输入与呼叫者的用户请求的活动相匹配。

4. 发明申请

US20110051907A1 VERIFICATION OF USER PRESENCE DURING AN INTERACTIVE VOICE RESPONSE SYSTEM SESSION 失效
标题翻译：在交互式语音响应系统会话期间验证用户存在
公开(公告)号：US20110051907A1
公开(公告)日：2011-03-03
申请号：US12547885
申请日：2009-08-26
申请人： Peeyush Jaiswal , Sheri G. Daye , Fang Wang
发明人： Peeyush Jaiswal , Sheri G. Daye , Fang Wang
IPC分类号： H04M1/64
CPC分类号： G10L17/22 , G10L17/04 , H04M3/4936 , H04M2201/41
摘要： In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two or more user voice prints previously collected during an enrollment phase can be used for verification of parties to the transaction. During a subsequent verification phase of the IVR system, the users can speak their own password phase when prompted to do so during a defined period of time and the IVR system captures them in a captured mixed voice print. Verification can then be provided by comparing the captured mixed voice print with a joined voice reference model built from stored voice reference models.
摘要翻译：在需要两个或更多用户批准的交易中，用户可以使用IVR系统执行身份验证，然后完成所需交易。先前在注册阶段收集的两个或多个用户语音输出的组合可以用于交易的各方的验证。在IVR系统的后续验证阶段，用户可以在定义的时间段内提示说出自己的密码阶段，并且IVR系统在捕获的混合语音打印中捕获它们。然后可以通过将捕获的混合语音印刷与由存储的语音参考模型构建的加入的语音参考模型进行比较来提供验证。

5. 发明授权

US08139734B2 Call volume based IVR call duration and port adjustment 失效
标题翻译：基于呼叫音量的IVR呼叫持续时间和端口调整
公开(公告)号：US08139734B2
公开(公告)日：2012-03-20
申请号：US11860095
申请日：2007-09-24
申请人： Sheri G. Daye , Peeyush Jaiswal , Naveen Narayan , Fang Wang
发明人： Sheri G. Daye , Peeyush Jaiswal , Naveen Narayan , Fang Wang
IPC分类号： H04M15/00 , H04M7/00 , H04M3/00
CPC分类号： H04M3/493 , H04M3/367 , H04M2201/18
摘要： A method, system and computer-readable medium are disclosed for adjusting port usage and call duration in an interactive voice response (IVR) system based on changes in call volume. In one embodiment, the method comprises monitoring usage of one or more ports within an IVR system. A determination is made whether the usage of the ports exceeds a predetermined threshold for port usage. In response to determining port usage exceeds the predetermined threshold, the method adjusts one or more call flows within the IVR system to reduce call duration within the IVR system.
摘要翻译：公开了一种方法，系统和计算机可读介质，用于基于呼叫量的变化来调整交互式语音响应（IVR）系统中的端口使用和呼叫持续时间。在一个实施例中，该方法包括监视IVR系统内的一个或多个端口的使用。确定端口的使用是否超过端口使用的预定阈值。响应于确定端口使用超过预定阈值，该方法调整IVR系统内的一个或多个呼叫流以减少IVR系统内的呼叫持续时间。

6. 发明申请

US20090080639A1 CALL VOLUME BASED IVR CALL DURATION AND PORT ADJUSTMENT 失效
标题翻译：基于呼叫音量的IVR呼叫时间和端口调整
公开(公告)号：US20090080639A1
公开(公告)日：2009-03-26
申请号：US11860095
申请日：2007-09-24
申请人： Sheri G. Daye , Peeyush Jaiswal , Naveen Narayan , Fang Wang
发明人： Sheri G. Daye , Peeyush Jaiswal , Naveen Narayan , Fang Wang
IPC分类号： H04M3/00
CPC分类号： H04M3/493 , H04M3/367 , H04M2201/18
摘要： A method, system and computer-readable medium are disclosed for adjusting port usage and call duration in an interactive voice response (IVR) system based on changes in call volume. In one embodiment, the method comprises monitoring usage of one or more ports within an IVR system. A determination is made whether the usage of the ports exceeds a predetermined threshold for port usage. In response to determining port usage exceeds the predetermined threshold, the method adjusts one or more call flows within the IVR system to reduce call duration within the IVR system.
摘要翻译：公开了一种方法，系统和计算机可读介质，用于基于呼叫量的变化来调整交互式语音响应（IVR）系统中的端口使用和呼叫持续时间。在一个实施例中，该方法包括监视IVR系统内的一个或多个端口的使用。确定端口的使用是否超过端口使用的预定阈值。响应于确定端口使用超过预定阈值，该方法调整IVR系统内的一个或多个呼叫流以减少IVR系统内的呼叫持续时间。

7. 发明授权

US08160209B2 IVR call routing testing 失效
标题翻译： IVR呼叫路由测试
公开(公告)号：US08160209B2
公开(公告)日：2012-04-17
申请号：US11613023
申请日：2006-12-19
申请人： Fang Wang , Peeyush Jaiswal
发明人： Fang Wang , Peeyush Jaiswal
IPC分类号： H04M1/24
CPC分类号： H04L12/66 , H04M3/323 , H04M3/493
摘要： A call routing test and verification system for an interactive voice response (IVR) system including an automated test driver (ATD) for connecting to a IVR system over a public switched telephone network (PSTN) configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu and a test module to enable a test mode of the IVR system in response to the connection by ATD, wherein the test mode allows the IVR system to transmit a call routing string to the ATD prior to transfer of the connection to one of a plurality of agent terminals in response to reaching a call routing point of the IVR menu, where the ATD is further configured to compare at least a portion of the transmitted call routing string to an expected routing string for the call routing point.
摘要翻译：一种用于交互式语音响应（IVR）系统的呼叫路由测试和验证系统，包括用于通过公共交换电话网络（PSTN）连接到IVR系统的自动测试驱动器（ATD），所述自动测试驱动器被配置为提供代表适合于响应IVR菜单和测试模块的提示信号，以响应于ATD的连接来启用IVR系统的测试模式，其中测试模式允许IVR系统在传送之前向ATD发送呼叫路由串响应于到达IVR菜单的呼叫路由点，连接到多个代理终端中的一个，其中ATD还被配置为将所发送的呼叫路由串的至少一部分与用于呼叫路由的预期路由串进行比较点。

8. 发明授权

US07308360B2 Technique for audibly providing driving directions using a mobile telephone 有权
标题翻译：使用移动电话可听见地提供行车指示的技术
公开(公告)号：US07308360B2
公开(公告)日：2007-12-11
申请号：US11083425
申请日：2005-03-18
申请人： Akram A. Bou-Ghannam , Brent L. Davis , Peeyush Jaiswal , James R. Lewis , Fang Wang
发明人： Akram A. Bou-Ghannam , Brent L. Davis , Peeyush Jaiswal , James R. Lewis , Fang Wang
IPC分类号： G01C21/00
CPC分类号： G01C21/005
摘要： A method for providing driving directions can include the step of within a mobile telephone device, associating one or more of audio files with enabling GPS coordinates. The audio files can include digitally encoded speech that specify driving instructions. Current GPS coordinates for the mobile telephone device can be ascertained. When the current GPS coordinates match enabling GPS coordinates, the audio file associated with the enabling GPS coordinates can be played.
摘要翻译：用于提供驾驶方向的方法可以包括在移动电话设备内的将一个或多个音频文件与启用的GPS坐标相关联的步骤。音频文件可以包括指定驾驶指令的数字编码语音。可以确定移动电话设备的当前GPS坐标。当当前GPS坐标与启用GPS坐标相匹配时，可以播放与启用的GPS坐标相关联的音频文件。

9. 发明授权

US07133512B2 Conference call aggregation using an interactive voice response system 有权
标题翻译：使用交互式语音应答系统的电话会议聚合
公开(公告)号：US07133512B2
公开(公告)日：2006-11-07
申请号：US10697220
申请日：2003-10-30
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04M3/493 , H04M3/56 , H04M2203/2072
摘要： Within an interactive voice response system, a method of aggregating conference calls can include registering a caller with the interactive voice response system, accessing a calendar system used by the registered caller to determine teleconference data specifying at least a telephone number for a scheduled conference call, and, at approximately a time of the conference call, automatically calling the telephone number for the conference call. The method also can include establishing contact with the registered caller and joining the registered caller with the conference call.
摘要翻译：在交互式语音响应系统内，汇聚电话会议的方法可以包括：向交互式语音响应系统注册呼叫者，访问由所注册的呼叫者使用的日历系统，以确定至少指定一个预定电话会议的电话号码的电话会议数据，并且在电话会议的大约一个时刻，自动呼叫电话会议的电话号码。该方法还可以包括与注册的呼叫者建立联系，并将登记的呼叫者加入电话会议。

10. 发明申请

US20060095789A1 Method and system for establishing a biometrically enabled password 有权
标题翻译：用于建立生物测量启用密码的方法和系统
公开(公告)号：US20060095789A1
公开(公告)日：2006-05-04
申请号：US10980060
申请日：2004-11-03
申请人： Brent Davis , Shailesh Gandhi , Peeyush Jaiswal , James Lewis , Fang Wang
发明人： Brent Davis , Shailesh Gandhi , Peeyush Jaiswal , James Lewis , Fang Wang
IPC分类号： H04K1/00
CPC分类号： G06F21/316 , G06F21/32 , G07C9/00142 , G07C9/00158
摘要： A method (10) and system (50) for using a biometrically enabled password can include an input device (58) capable of entering a password entry and a processor (56) coupled to the input device. The processor can monitor (16 or 26) a cadence such as monitoring a keystroke signature, store the cadence of the password entry, compare (28) the cadence of a subsequent password entry with the cadence of at least one previous password entry, establish (30) a stability metric with respect to the cadences compared, and require (32) both the password entry and the cadence once the cadence meets the stability metric. The processor can require only the password entry until the stability metric for the cadence is achieved. The processor can also determine (14) if the password entry is new and optionally require (18) only the password entry to enter the system if determined as new.
摘要翻译：用于使用生物测量使能密码的方法（10）和系统（50）可以包括能够输入密码条目的输入设备（58）和耦合到输入设备的处理器（56）。处理器可以监视（16或26）节奏，例如监视击键签名，存储密码条目的节奏，比较（28）后续密码条目的节奏与至少一个先前的密码条目的节奏，建立（ 30）相对于节奏的稳定性度量，并且一旦节奏达到稳定度量，则要求（32）密码输入和节奏。处理器只需要密码输入，直到达到节奏的稳定度度量。处理器还可以确定（14）如果密码条目是新的，并且可选地（18）仅当确定为新的密码条目才能进入系统。

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