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    • 7. 发明授权
    • Method and score management node for supporting service evaluation
    • 方法和评分管理节点,用于支持服务评估
    • US09571360B2
    • 2017-02-14
    • US14611474
    • 2015-02-02
    • Telefonaktiebolaget L M Ericsson (publ)
    • Joerg Niemoeller
    • H04W72/08H04L12/26H04M1/24H04L12/24
    • H04L43/08H04L41/0631H04L41/5067
    • A score management node receives network measurements related to at least one service event when the service is delivered to the user, and determines, in a first scoring module, a quality score Q reflecting the user's perception of quality of the delivered service and an associated significance S reflecting the user's perception of importance of the delivered service, based on the received network measurements. The determined quality score Q and associated significance S of each service event are modified in a succession of intermediate scoring modules, based on a predefined influence factor applied in each intermediate scoring module. The perception score P is further calculated in a concluding scoring module, based on the modified quality score and associated modified significance, wherein the calculated perception score P is made available for use in the service evaluation.
    • 评分管理节点在将服务传递给用户时接收与至少一个服务事件相关的网络测量,并且在第一评分模块中确定反映用户对传送服务的质量感知的质量得分Q和相关联的意义 S根据接收到的网络测量结果反映用户对传送服务重要性的看法。 基于在每个中间评分模块中应用的预定义的影响因子,在连续的中间评分模块中修改每个服务事件的所确定的质量得分Q和相关意义S. 基于修改的质量得分和相关联的修改的显着性,在结论评分模块中进一步计算感知得分P,其中计算的感知得分P可用于服务评估。
    • 9. 发明申请
    • METHOD AND POLLING SYSTEM FOR SUPPORTING EVALUATION OF A DELIVERED SERVICE
    • 用于支持交付服务评估的方法和查询系统
    • US20160055497A1
    • 2016-02-25
    • US14463889
    • 2014-08-20
    • Telefonaktiebolaget L M Ericsson (publ)
    • Mikael ANNEROTHJoerg NiemoellerNina Washington
    • G06Q30/02G06Q40/06H04L29/08
    • G06Q30/0203G06Q40/06H04L67/02H04L67/10
    • A method and polling system (100) for supporting evaluation of a service. The polling system (100) first identifies (1:1) a user to whom the service has been delivered, and then polls (1:2) the user to provide an investment in the service such that the investment is correlated to the user's assessment of the service. When the investment is received (1:3) from the user, polling system (100) determines (1:4) a deviation of the investment from an average value of a distribution of investments received from other users, and also determines (1:5) a gain or loss relative the received investment based on the deviation. The polling system (100) further sends (1:6) an indication of the gain or loss to the user in response to the received investment. In this way, the user is motivated to return an investment to the polling system that is as close as possible to the average value, based on the user's understanding of how the service is likely to be perceived, since he/she will be rewarded by the gain if the deviation is small enough or zero.
    • 一种用于支持服务评估的方法和轮询系统(100)。 轮询系统(100)首先识别(1:1)已经向其递送服务的用户,然后轮询(1:2)用户以提供服务投资,使得投资与用户的评估相关 的服务。 当用户收到投资(1:3)时,投票系统(100)确定(1:4)投资偏离与其他用户收到的投资分布的平均值,并确定(1: 5)相对于收到的投资收益或亏损的偏差。 投票系统(100)还响应于所接收的投资,向用户发送(1:6)收益或损失的指示。 以这种方式,用户有兴趣根据用户对服务的可能性的了解,将投资返还给尽可能接近平均价值的投票系统,因为他/她将被奖励 增益如果偏差足够小或为零。