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1. 发明申请

US20160148209A1 SYSTEMS AND METHODS FOR PROCESSING MERCHANDISE RETURNS 审中-公开
标题翻译：处理商品退回的系统和方法
公开(公告)号：US20160148209A1
公开(公告)日：2016-05-26
申请号：US14920051
申请日：2015-10-22
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Thomas W. Rittman , Peter L. Bradshaw
IPC分类号： G06Q20/40 , G06Q20/20
CPC分类号： G06Q20/407 , G06Q10/06 , G06Q20/202 , G06Q30/016 , G06Q30/06
摘要： Systems and method for processing merchandise returns are described. In some embodiments, a sales receipt can be received in connection with a requested merchandise return. A receipt identifier can be used to locate sales data associated with the original purchase of the merchandise being returned, and a customer identifier (e.g., a customer loyalty number or a hashed credit card number) can be extracted from the sales data. Customer information, such as prior merchandise return data or prior purchase data, can be retrieved using the extracted customer identifier. The customer information can be used to assess the risk associated with the requested merchandise return for making a determination of whether to accept or deny the return request. Determinations can also be made for whether to provide the customer with a warning or with a coupon in connection with the merchandise return. In some embodiments, multiple customer identifiers can be extracted from a transaction within the sales data and an association can be stored between the multiple extracted customer identifiers. The association can indicate that both customer identifiers relate to a single customer. Then, if a request is later made for customer data associated with a first customer identifier, a response an include customer data for the first customer identifier as well as customer data for other customer identifiers associated with the first customer identifier.
摘要翻译：描述用于处理商品退货的系统和方法。在一些实施例中，可以结合所请求的商品退货来接收销售收据。可以使用收据标识符来定位与正在返回的商品的原始购买相关联的销售数据，并且可以从销售数据中提取客户标识符（例如，客户忠诚度号码或散列的信用卡号码）。可以使用提取的客户标识符来检索客户信息，例如先前商品退货数据或先前购买数据。客户信息可用于评估与请求的商品退货相关的风险，以确定是否接受或拒绝退货请求。还可以确定是否向客户提供与商品退货有关的警告或优惠券。在一些实施例中，可以从销售数据内的交易中提取多个客户标识符，并且可以在多个提取的客户标识符之间存储关联。该关联可以指示两个客户标识符与单个客户相关。然后，如果稍后对与第一客户标识符相关联的客户数据进行请求，则响应包括用于第一客户标识符的客户数据以及与第一客户标识符相关联的其他客户标识符的客户数据。

2. 发明申请

US20140304044A1 RETURN COUPON HOLDER 有权
标题翻译：返回COUPON HOLDER
公开(公告)号：US20140304044A1
公开(公告)日：2014-10-09
申请号：US14245446
申请日：2014-04-04
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Peter L. Bradshaw , Jim Ibert , Dave Justus , Mark R. Hilinski , David B. Speights
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0207 , G06Q30/02 , G06Q30/0224 , G06Q30/0239
摘要： A return coupon holder is described for holding a return coupon issued in a store in conjunction with a customer's merchandise return transaction. The return coupon holder is preferably sized large enough to discourage the customer from stowing the coupon away, such as in a handbag. Additionally, holders may be of different types that visually or electronically convey information about a category associated with the customer's return transaction. Thus, salespersons may accordingly provide appropriate customer service to the customer. The holder categories may indicate an approximate dollar value of the return transaction, a type of merchandise returned, a return payment method, an assessment of the profitability of the customer, an assessment of the risk of fraud associated with the return transaction, and the like. A computer decision system may select holder type. Some embodiments of the coupon holder are fitted with a device that allow tracing of the customer's movements while still in the store.
摘要翻译：描述了一个退货券持有人，用于在客户的商品退回交易中持有在商店中发行的退货券。返回券持有者优选地被设计得足够大以阻止顾客将优惠券收起，例如在手提包中。此外，持有者可以是视觉上或电子地传达关于与客户回报交易相关联的类别的信息的不同类型。因此，销售人员可以相应地向客户提供适当的客户服务。持有者类别可以指示返回交易的近似美元价值，返回的商品类型，回报支付方式，客户的盈利能力的评估，与退回交易相关的欺诈风险的评估等。计算机决策系统可以选择持有者类型。优惠券支架的一些实施例装配有允许跟踪客户的运动同时仍在商店中的装置。

3. 发明申请

US20170039572A1 SYSTEMS AND METHODS FOR DATA COLLECTION AND PROVIDING COUPONS AT A POINT OF RETURN 有权
标题翻译：数据收集的系统和方法，并提供返回点的优先权
公开(公告)号：US20170039572A1
公开(公告)日：2017-02-09
申请号：US15210079
申请日：2016-07-14
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06Q30/00 , G06Q20/20
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.
摘要翻译：描述了用于在商家的回程点处收集数据以用于处理客户要求的商品退回交易的系统和方法。在各种实施例中，可以使用各种各样的数据收集技术来收集数据，并且可以通过返回授权系统结合存储的数据（包括从其他商家收集的数据）来使用，以确定是接受还是拒绝所请求的商品退货以及是否向客户提供优惠券。数据可以附加地或替代地用于确定是否向客户发出关于客户呈现的对未来回报交易的限制的警告。可以收集的数据类别的示例包括但不限于关于：商家，客户，所请求的交易，被退回的商品，一个或多个收据，处理该交易的店员以及其他一般适用信息。

4. 发明授权

US09424588B2 Systems and methods for data collection and providing coupons at a point of return 有权
公开(公告)号：US09424588B2
公开(公告)日：2016-08-23
申请号：US14750828
申请日：2015-06-25
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06K15/00 , G06Q30/02 , G06Q10/08 , G06Q20/20 , G06Q30/06 , G06Q20/40
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

5. 发明授权

US08561896B2 Systems and methods for data collection and providing coupons at a point of return 有权
标题翻译：数据收集的系统和方法，并在返回点提供优惠券
公开(公告)号：US08561896B2
公开(公告)日：2013-10-22
申请号：US13649766
申请日：2012-10-11
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06K15/00
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.
摘要翻译：描述了用于在商家的回程点处收集数据以用于处理客户要求的商品退回交易的系统和方法。在各种实施例中，可以使用各种各样的数据收集技术来收集数据，并且可以通过返回授权系统结合存储的数据（包括从其他商家收集的数据）来使用，以确定是接受还是拒绝所请求的商品退货数据可以附加地或替代地用于确定是否向客户发出关于客户呈现的对未来回报交易的限制的警告。可以收集的数据类别的示例包括但不限于关于：商家，客户，所请求的交易，被退回的商品，一个或多个收据，处理该交易的店员以及其他一般适用信息。

6. 发明授权

US09996839B2 Systems and methods for data collection and providing coupons at a point of return 有权
公开(公告)号：US09996839B2
公开(公告)日：2018-06-12
申请号：US15210079
申请日：2016-07-14
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06K15/00 , G06Q30/00 , G06Q10/08 , G06Q20/20 , G06Q30/06 , G06Q30/02 , G06Q20/40
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

7. 发明授权

US09330397B2 Return coupon holder 有权
标题翻译：退货券持有人
公开(公告)号：US09330397B2
公开(公告)日：2016-05-03
申请号：US14245446
申请日：2014-04-04
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Peter L. Bradshaw , Jim Ibert , Dave Justus , Mark R. Hilinski , David B. Speights
IPC分类号： G06Q30/00 , G06Q30/02
CPC分类号： G06Q30/0207 , G06Q30/02 , G06Q30/0224 , G06Q30/0239
摘要： A return coupon holder is described for holding a return coupon issued in a store in conjunction with a customer's merchandise return transaction. The return coupon holder is preferably sized large enough to discourage the customer from stowing the coupon away, such as in a handbag. Additionally, holders may be of different types that visually or electronically convey information about a category associated with the customer's return transaction. Thus, salespersons may accordingly provide appropriate customer service to the customer. The holder categories may indicate an approximate dollar value of the return transaction, a type of merchandise returned, a return payment method, an assessment of the profitability of the customer, an assessment of the risk of fraud associated with the return transaction, and the like. A computer decision system may select holder type. Some embodiments of the coupon holder are fitted with a device that allow tracing of the customer's movements while still in the store.
摘要翻译：描述了一个退货券持有人，用于在客户的商品退回交易中持有在商店中发行的退货券。返回券持有者优选地被设计得足够大以阻止顾客将优惠券收起，例如在手提包中。此外，持有者可以是视觉上或电子地传达关于与客户回报交易相关联的类别的信息的不同类型。因此，销售人员可以相应地向客户提供适当的客户服务。持有者类别可以指示返回交易的近似美元价值，返回的商品类型，回报支付方式，客户的盈利能力的评估，与退回交易相关的欺诈风险的评估等。计算机决策系统可以选择持有者类型。优惠券支架的一些实施例装配有允许跟踪客户的运动同时仍在商店中的装置。

8. 发明申请

US20160055524A1 SYSTEMS AND METHODS FOR DATA COLLECTION AND PROVIDING COUPONS AT A POINT OF RETURN 有权
标题翻译：数据收集的系统和方法，并提供返回点的优先权
公开(公告)号：US20160055524A1
公开(公告)日：2016-02-25
申请号：US14750828
申请日：2015-06-25
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06Q30/02 , G06Q20/40
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.
摘要翻译：描述了用于在商家的回程点处收集数据以用于处理客户要求的商品退回交易的系统和方法。在各种实施例中，可以使用各种各样的数据收集技术来收集数据，并且可以通过返回授权系统结合存储的数据（包括从其他商家收集的数据）来使用，以确定是接受还是拒绝所请求的商品退货以及是否向客户提供优惠券。数据可以附加地或替代地用于确定是否向客户发出关于客户呈现的对未来回报交易的限制的警告。可以收集的数据类别的示例包括但不限于关于：商家，客户，所请求的交易，被退回的商品，一个或多个收据，处理该交易的店员以及其他一般适用信息。

9. 发明授权

US08708233B2 Systems and methods for data collection and providing coupons at a point of return 有权
标题翻译：数据收集的系统和方法，并在返回点提供优惠券
公开(公告)号：US08708233B2
公开(公告)日：2014-04-29
申请号：US14057309
申请日：2013-10-18
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06K15/00
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.
摘要翻译：描述了用于在商家的回程点处收集数据以用于处理客户要求的商品退回交易的系统和方法。在各种实施例中，可以使用各种各样的数据收集技术来收集数据，并且可以通过返回授权系统结合存储的数据（包括从其他商家收集的数据）来使用，以确定是接受还是拒绝所请求的商品退货以及是否向客户提供优惠券。数据可以附加地或替代地用于确定是否向客户发出关于客户呈现的对未来回报交易的限制的警告。可以收集的数据类别的示例包括但不限于关于：商家，客户，所请求的交易，被退回的商品，一个或多个收据，处理该交易的店员以及其他一般适用信息。

10. 发明授权

US09076159B2 Systems and methods for data collection and providing coupons at a point of return 有权
标题翻译：数据收集的系统和方法，并在返回点提供优惠券
公开(公告)号：US09076159B2
公开(公告)日：2015-07-07
申请号：US14261008
申请日：2014-04-24
申请人： The Retail Equation, Inc.
发明人： Mark S. Hammond , Mark R. Hilinski , David B. Speights , Kenny C. Vu , James D. Holland , Peter L. Bradshaw
IPC分类号： G06K15/00 , G06Q30/02 , G06Q10/08 , G06Q20/20 , G06Q30/06
CPC分类号： G06Q30/016 , G06Q10/087 , G06Q20/202 , G06Q20/204 , G06Q20/407 , G06Q30/0238 , G06Q30/0253 , G06Q30/0269 , G06Q30/06
摘要： Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.
摘要翻译：描述了用于在商家的回程点处收集数据以用于处理客户要求的商品退回交易的系统和方法。在各种实施例中，可以使用各种各样的数据收集技术来收集数据，并且可以通过返回授权系统结合存储的数据（包括从其他商家收集的数据）来使用，以确定是接受还是拒绝所请求的商品退货以及是否为客户提供优惠券。数据可以附加地或替代地用于确定是否向客户发出关于客户呈现的对未来回报交易的限制的警告。可以收集的数据类别的示例包括但不限于关于：商家，客户，所请求的交易，被退回的商品，一个或多个收据，处理该交易的店员以及其他一般适用信息。

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