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    • 1. 发明授权
    • Remedying identified frustration events in a computer system
    • 在计算机系统中修复发现的挫折事件
    • US08812909B2
    • 2014-08-19
    • US12751600
    • 2010-03-31
    • Tomer DvirIshay GreenGal GreenKfir RatsonLiad LivnatSlav Ben-Ari
    • Tomer DvirIshay GreenGal GreenKfir RatsonLiad LivnatSlav Ben-Ari
    • G06F11/00
    • G06F11/0793G06F11/0715G06F11/079G06F11/3438
    • A data processing system comprising: a constantly updating database of a plurality of processes having a plurality of operation times, relating to a plurality of applications, relating to at least one user activity, and using a plurality of computing resources; a monitor arranged to identify a plurality of clashes between the processes, a plurality of frustration events and to correlate between the frustration events and the clashes between the processes; a cause identifier arranged to identify, for each frustration event, a cause for the correlated clash of processes; a remedy generator arranged to generate, for each cause, a remedy arranged to solve the frustration event; a communication module arranged to provide the remedies to users in relation to respective user activities in view of their frustration events; and an analyzer arranged to monitor an efficacy of the remedies in respect to their corresponding frustration events.
    • 一种数据处理系统,包括:具有与至少一个用户活动相关的多个应用程序以及使用多个计算资源的多个操作时间的多个处理的不断更新数据库; 一个监视器,用于识别进程之间的多个冲突,多个挫折事件,并且使挫折事件和进程之间的冲突相关联; 一个原因标识符,用于为每个挫折事件识别出相关冲突过程的原因; 一种补救措施发生器,安排为每种原因产生安排解决挫折事件的补救措施; 通信模块,被布置为考虑到他们的挫折事件,向用户提供与各个用户活动有关的补救措施; 以及分析器,用于监测补救措施在相应的挫折事件方面的功效。
    • 2. 发明授权
    • Identifying frustration events of users using a computer system
    • 使用计算机系统识别用户的沮丧事件
    • US09135104B2
    • 2015-09-15
    • US12751544
    • 2010-03-31
    • Tomer DvirIshay GreenOmer BakiRoee Adler
    • Tomer DvirIshay GreenOmer BakiRoee Adler
    • G06F11/07G06F11/34
    • G06F11/0793G06F11/0715G06F11/079G06F11/3438
    • A data processing system comprising: a constantly updating database of a plurality of processes having a plurality of operation times, relating to a plurality of applications, relating to at least one user activity, and using a plurality of computing resources; a process clash identifier arranged to monitor relationships among the plurality of processes in respect to their operation times and the computing resources used by each process, and to identify clashes between the processes in respect to the operation times and in respect to the computing resources; a frustration events identifier arranged to identify frustration events relating to the at least one user activity, a frustration event being related to expectations of the user in relation to the user activities and being defined by specified criteria; and a correlator arranged to correlate the identified frustration events with the identified clashes between processes.
    • 一种数据处理系统,包括:具有与至少一个用户活动相关的多个应用程序以及使用多个计算资源的多个操作时间的多个处理的不断更新数据库; 一个过程冲突标识符,用于监视多个进程之间关于其操作时间的关系以及每个进程使用的计算资源之间的关系,并且识别关于操作时间和相对于计算资源的进程之间的冲突; 挫败事件标识符被安排成识别与至少一个用户活动相关的挫折事件,沮丧事件与用户相对于用户活动的期望相关并且由指定的标准定义; 以及相关器,其被布置为将所识别的挫折事件与所识别的过程之间的冲突相关联。