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1. 发明授权

US09007465B1 Obtaining customer support for electronic system using first and second cameras 有权
标题翻译：使用第一台和第二台摄像机获取电子系统的客户支持
公开(公告)号：US09007465B1
公开(公告)日：2015-04-14
申请号：US14015357
申请日：2013-08-30
申请人： VCE Company, LLC
发明人： Jonathan Fontanez , Todd Dolinsky , Nicholas Hansen , Matthew Molner
IPC分类号： H04N5/30 , G06Q30/00 , H04N7/14
CPC分类号： G06Q30/016 , H04N7/147
摘要： A customer support technique for an electronic system includes engaging in a video chat with a remote customer support device using a first camera of a computerized apparatus while simultaneously acquiring images of the electronic system using a second camera and sending the images to the customer support device. A user of the computerized apparatus can thus engage in a face-to-face video chat with a customer support agent operating the customer support device while the customer support agent simultaneously sees both images of the user and images of the electronic system or portion thereof to which the user is pointing the second camera. The disclosed technique thus provides a near-hands-on support experience from a remote customer support agent regardless of the customer support agent's physical location.
摘要翻译：用于电子系统的客户支持技术包括使用计算机化设备的第一相机与远程客户支持设备进行视频聊天，同时使用第二相机获取电子系统的图像并将图像发送到客户支持设备。因此，计算机化设备的用户可以与客户支持代理进行面对面的视频聊天，客户支持代理在客户支持代理同时将用户的图像和电子系统的图像或其一部分看到用户指向第二台摄像机。因此，所公开的技术因此提供来自远程客户支持代理的近手动支持体验，而不管客户支持代理的物理位置如何。

2. 发明授权

US10652289B1 Combining data and video communication for customer support of electronic system 有权
公开(公告)号：US10652289B1
公开(公告)日：2020-05-12
申请号：US14015324
申请日：2013-08-30
申请人： VCE Company, LLC
发明人： Jonathan Fontanez , Todd Dolinsky , Nicholas Hansen , Matthew Molner
IPC分类号： H04L29/06 , H04N7/14
摘要： A customer support technique for an electronic system includes operating a computerized apparatus to conduct a video chat with a remote customer support device. During the course of the video chat, the computerized apparatus simultaneously exchanges information pertaining to the electronic system. The computerized apparatus collects diagnostic information from the electronic system, transmits the diagnostic information to the customer support device, and receives remedial information back from the customer support device, all while the video chat continues to proceed without interruption. The improved technique thus provides a near-hands-on support experience from a remote customer support agent regardless of the customer support agent's physical location.

3. 发明授权

US09485145B1 System, method, apparatus, and computer program product for determining a configuration of a converged infrastructure 有权
标题翻译：用于确定融合基础设施的配置的系统，方法，装置和计算机程序产品
公开(公告)号：US09485145B1
公开(公告)日：2016-11-01
申请号：US14088997
申请日：2013-11-25
申请人： VCE Company, LLC
发明人： Joshua Bonczkowski , Nicholas A. Hansen , Matthew Molner
IPC分类号： H04L15/16 , H04L12/24 , H04L9/32 , H04L12/26 , H04N21/254 , G06F9/445 , G06F21/10
CPC分类号： H04L41/0866 , G06F8/60 , G06F8/65 , G06F9/45558 , G06F21/10 , G06F21/44 , G06F21/45 , G06F21/577 , G06F2009/45591 , H04L9/3213 , H04L41/0853 , H04L43/08 , H04N21/2541
摘要： A system, method, apparatus, and computer program product for determining a configuration of a converged infrastructure are disclosed. A method may include performing a scan of network addresses for components of the converged infrastructure. The method may further include capturing fingerprints of components discovered by the scan. The method may additionally include identifying the components discovered by the scan based at least in part on a comparison between each captured fingerprint and one or more known component fingerprints in a fingerprint library, which may include a set of known component fingerprints and associated component identities. The method may further include accessing at least one identified component. The method may also include determining a component configuration of each of at least one accessed component.
摘要翻译：公开了一种用于确定融合基础设施的配置的系统，方法，装置和计算机程序产品。一种方法可以包括执行对融合基础设施的组件的网络地址的扫描。该方法还可以包括捕获由扫描发现的组件的指纹。该方法可以另外包括至少部分地基于每个捕获的指纹与指纹库中的一个或多个已知组件指纹之间的比较来识别由扫描发现的组件，指纹库可以包括一组已知组件指纹和相关联的组件标识。该方法还可以包括访问至少一个所识别的组件。该方法还可以包括确定至少一个被访问组件中的每一个的组件配置。

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