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    • 1. 发明申请
    • DYNAMICALLY GENERATED GRAPHICAL USER INTERFACE FOR INTERACTIVE VOICE RESPONSE
    • 用于交互式语音响应的动态生成图形用户界面
    • US20150023484A1
    • 2015-01-22
    • US13948164
    • 2013-07-22
    • Verizon
    • James J. NiElliot G. EichenRafael A. GaviriaRezwanul AzimGowtham Javaregowda
    • H04M3/51
    • H04M3/5166H04M3/5183
    • A device may be configured to receive information regarding a call center. The received information may include an interactive voice response (“IVR”) menu configuration that includes contact information for contacts associated with the call center, and audible options to place a call to the contacts via the contact information for the contacts. The device may parse the IVR menu configuration to generate a graphical user interface (“GUI”) menu configuration, which may comprise visual selectable options that correspond to the audible options. Selection of a particular one of the visual selectable options may cause a call to be placed to a particular contact that is associated with the particular visual selectable option. The device may further store or output the GUI menu configuration.
    • 设备可以被配置为接收关于呼叫中心的信息。 所接收的信息可以包括交互式语音响应(“IVR”)菜单配置,其包括与呼叫中心相关联的联系人的联系人信息,以及通过联系人的联系人信息向联系人发出呼叫的可听选项。 该设备可以解析IVR菜单配置以生成图形用户界面(“GUI”)菜单配置,其可以包括对应于可听选项的可视选择选项。 选择可视选择选项中的特定一个可以使呼叫被放置到与特定视觉可选择选项相关联的特定联系人。 设备还可以存储或输出GUI菜单配置。
    • 2. 发明申请
    • APPARATUS FOR REMOTELY REBOOTING VoIP COMMUNICATION DEVICES AND AN ASSOCIATED METHOD AND COMPUTER PROGRAM PRODUCT
    • 用于远程重新启动VoIP通信设备和相关方法和计算机程序产品的设备
    • US20130016716A1
    • 2013-01-17
    • US13621928
    • 2012-09-18
    • Verizon Patent and Licensing Inc.
    • Robert H. LiaoRezwanul AzimElliot EichenJuan Vasquez
    • H04L12/66
    • H04L12/66G06F9/4416H04L65/1059H04L67/025H04L67/125H04L67/14H04L67/34
    • An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.
    • 提供了用于远程重新启动因特网协议(VoIP)通信设备的装置。 通常,设备远程选择连接到网络的VoIP通信设备,重新启动所选择的设备,并评估每个设备的状态。 处理器允许用户选择连接到网络的VoIP通信设备并且接收与重启操作相关的输入,包括时间输入和搜索标准。 处理器通过分组交换网络与指定的VoIP通信设备进行通信,以指示设备重新启动并监视每个设备。 以这种方式,可以从远程位置重新启动多个VoIP通信设备,并且可以识别和寻址在重新启动过程期间出现的问题或问题。 还提供了用于远程重新启动VoIP通信设备的相关联的方法和计算机程序产品。
    • 5. 发明授权
    • IMS cross carrier supportability
    • IMS跨运营商的支持性
    • US09220117B2
    • 2015-12-22
    • US13917102
    • 2013-06-13
    • Verizon Patent and Licensing Inc.
    • James J. NiElliot G. EichenRezwanul AzimRafael A. GaviriaGowtham Javaregowda
    • H04W4/00H04L12/28H04W76/02H04W8/04H04W8/12
    • H04W76/10H04W8/04H04W8/12
    • A system may include a first Internet Protocol Multimedia Subsystem (IMS) network comprising one or more devices configured to receive a first registration request for a first mobile directory number (MDN), associated with a subscriber, wherein the first MDN corresponds to a home mobile directory number with respect to the first IMS network; and register the first MDN with the first IMS network. The one or more device may be further configured to detect a service point trigger, associated with the subscriber, to register a second MDN, foreign to the first IMS network, with a second IMS network, in response to the first MDN being registered; and send a second registration request to the second IMS network, to register the second MDN with the second IMS network.
    • 系统可以包括第一互联网协议多媒体子系统(IMS)网络,其包括被配置为接收与订户相关联的第一移动电话号码(MDN)的第一注册请求的一个或多个设备,其中第一MDN对应于家庭移动 相对于第一IMS网络的目录号码; 并用第一个IMS网络注册第一个MDN。 所述一个或多个设备还可以被配置为:响应于所述第一MDN被注册,检测与所述用户相关联的服务点触发,以向所述第一IMS网络外部注册第二个MDN与第二IMS网络; 并向第二IMS网络发送第二注册请求,以向第二IMS网络注册第二MDN。
    • 7. 发明授权
    • Dynamically generated graphical user interface for interactive voice response
    • 动态生成的图形用户界面,用于交互式语音响应
    • US09008286B2
    • 2015-04-14
    • US13948164
    • 2013-07-22
    • Verizon
    • James J. NiElliot G. EichenRafael A. GaviriaRezwanul AzimGowtham Javaregowda
    • H04M11/00H04M3/51
    • H04M3/5166H04M3/5183
    • A device may be configured to receive information regarding a call center. The received information may include an interactive voice response (“IVR”) menu configuration that includes contact information for contacts associated with the call center, and audible options to place a call to the contacts via the contact information for the contacts. The device may parse the IVR menu configuration to generate a graphical user interface (“GUI”) menu configuration, which may comprise visual selectable options that correspond to the audible options. Selection of a particular one of the visual selectable options may cause a call to be placed to a particular contact that is associated with the particular visual selectable option. The device may further store or output the GUI menu configuration.
    • 设备可以被配置为接收关于呼叫中心的信息。 所接收的信息可以包括交互式语音响应(“IVR”)菜单配置,其包括与呼叫中心相关联的联系人的联系人信息,以及通过联系人的联系人信息向联系人发出呼叫的可听选项。 该设备可以解析IVR菜单配置以生成图形用户界面(“GUI”)菜单配置,其可以包括对应于可听选项的可视选择选项。 选择可视选择选项中的特定一个可以使呼叫被放置到与特定视觉可选择选项相关联的特定联系人。 设备还可以存储或输出GUI菜单配置。