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1. 发明申请

US20210120121A1 SIGNAL DISCOVERY USING ARTIFICIAL INTELLIGENCE MODELS 有权
公开(公告)号：US20210120121A1
公开(公告)日：2021-04-22
申请号：US16897568
申请日：2020-06-10
申请人： Invoca, Inc.
发明人： Michael McCourt , Sean Storlie , Victor Borda , Michael Lawrence , Anoop Praturu
IPC分类号： H04M3/22 , G06N7/00 , G06F16/45 , G10L15/197
摘要： Systems and methods for improving call topic models are described herein. In an embodiment a server computer receives call transcript data comprising an electronic digital representation of a verbal transcription of a call between a first person of a first person type and a second person of a second person type. The server computer splits the call transcript data into first person type data comprising words spoken by the first person in the call and second person type data comprising words spoken by the second person type in the call. The server computer uses a stored topic model to determine a topic of the call, the topic model simultaneously modeling the first person type data as a function of a first probability distribution of words used by the first person type for one or more topics and the second person type data as a function of a second probability distribution of words used by the second person type for the one or more topics, both the first probability distribution of words and the second probability distribution of words being modeled as a function of a third probability distribution of words for the one or more topics. The server computer then stores a data record identifying the topic of the call and/or stores data identifying the topic of the call with the call transcripts.

2. 发明授权

US10332546B1 Desired signal spotting in noisy, flawed environments 有权
公开(公告)号：US10332546B1
公开(公告)日：2019-06-25
申请号：US16362105
申请日：2019-03-22
申请人： Invoca, Inc.
发明人： Sean Michael Storlie , Victor Jara Borda , Michael Kingsley McCourt, Jr. , Leland W. Kirchhoff , Colin Denison Kelley , Nicholas James Burwell
IPC分类号： G10L25/84 , H04M3/54 , H04M3/18 , H04M3/22 , G10L15/08
摘要： There are disclosed devices, system and methods for desired signal spotting in noisy, flawed environments by identifying a signal to be spotted, identifying a target confidence level, and then passing a pool of cabined arrays through a comparator to detect the identified signal, wherein the cabined arrays are derived from respective distinct environments. The arrays may include plural converted samples, each converted sample include a product of a conversion of a respective original sample, the conversion including filtering noise and transforming the original sample from a first form to a second form. Detecting may include measuring a confidence of the presence of the identified signal in each of plural converted samples using correlation of the identified signal to bodies of known matching samples. If the confidence for a given converted sample satisfies the target confidence level, the given sample is flagged.

3. 发明授权

US09699309B2 Systems and methods of processing inbound calls 有权
公开(公告)号：US09699309B2
公开(公告)日：2017-07-04
申请号：US14827620
申请日：2015-08-17
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , Victor Borda
IPC分类号： H04M3/436 , H04M3/22
CPC分类号： H04M3/436 , H04M3/2281
摘要： Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

4. 发明申请

US20140058831A1 METHODS AND SYSTEMS FOR PROCESSING AND MANAGING TELEPHONIC COMMUNICATIONS 有权
标题翻译：用于处理和管理电话通信的方法和系统
公开(公告)号：US20140058831A1
公开(公告)日：2014-02-27
申请号：US14069152
申请日：2013-10-31
申请人： Invoca, Inc.
发明人： Robert J. Duva , Colin D. Kelley , Jason S. Spievak , David S. Trandal
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0246 , H04M3/4878 , H04M3/51 , H04M3/5175
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.
摘要翻译：描述使用数据处理和数据/语音网络的在线和离线通信处理和跟踪。来自电话号码池的电话地址将自动分配给第一个实体。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫呼叫被分配给呼叫队列中的第一位置。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。将桥接呼叫的一个或多个参数与通话质量评级进行比较。记录关于与实体标识符相关联的呼叫的成功桥接的指示。

5. 发明授权

US11461805B2 Call tracking 有权
公开(公告)号：US11461805B2
公开(公告)日：2022-10-04
申请号：US17234415
申请日：2021-04-19
申请人： Invoca, Inc.
发明人： Garvan Michael Kuskey , Lauren Kimberly Harris , Colin D. Kelley
IPC分类号： G06Q30/02 , H04M3/51 , H04L67/146 , H04L51/08 , H04M3/487
摘要： There are disclosed systems and methods for facilitating communications between individuals and enterprises and in particular, to methods and systems for tracking and attributing customer and/or customer prospect online and offline communications in association with a marketing campaign.

6. 发明授权

US11115520B2 Signal discovery using artificial intelligence models 有权
公开(公告)号：US11115520B2
公开(公告)日：2021-09-07
申请号：US16897568
申请日：2020-06-10
申请人： Invoca, Inc.
发明人： Michael McCourt , Sean Storlie , Victor Borda , Michael Lawrence , Anoop Praturu
IPC分类号： H04M3/22 , G10L15/18 , G10L15/197 , G06F16/45 , G06N7/00
摘要： Systems and methods for improving call topic models are described herein. In an embodiment a server computer receives call transcript data comprising an electronic digital representation of a verbal transcription of a call between a first person of a first person type and a second person of a second person type. The server computer splits the call transcript data into first person type data comprising words spoken by the first person in the call and second person type data comprising words spoken by the second person type in the call. The server computer uses a stored topic model to determine a topic of the call, the topic model simultaneously modeling the first person type data as a function of a first probability distribution of words used by the first person type for one or more topics and the second person type data as a function of a second probability distribution of words used by the second person type for the one or more topics, both the first probability distribution of words and the second probability distribution of words being modeled as a function of a third probability distribution of words for the one or more topics. The server computer then stores a data record identifying the topic of the call and/or stores data identifying the topic of the call with the call transcripts.

7. 发明申请

US20210241312A1 CALL TRACKING 有权
公开(公告)号：US20210241312A1
公开(公告)日：2021-08-05
申请号：US17234415
申请日：2021-04-19
申请人： Invoca, Inc.
发明人： Garvan Michael Kuskey , Lauren Kimberly Harris , Colin D. Kelley
IPC分类号： G06Q30/02 , H04M3/51 , H04L29/08 , H04L12/58
摘要： There are disclosed systems and methods for facilitating communications between individuals and enterprises and in particular, to methods and systems for tracking and attributing customer and/or customer prospect online and offline communications in association with a marketing campaign.

8. 发明授权

US09961198B2 Processing unwanted calls 有权
公开(公告)号：US09961198B2
公开(公告)日：2018-05-01
申请号：US15639846
申请日：2017-06-30
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , Victor Borda
IPC分类号： H04M3/436 , H04M3/22
CPC分类号： H04M3/436 , H04M3/2281
摘要： Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

9. 发明授权

US09292861B2 Methods and systems for routing calls 有权
标题翻译：路由呼叫的方法和系统
公开(公告)号：US09292861B2
公开(公告)日：2016-03-22
申请号：US14847876
申请日：2015-09-08
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , David S. Trandal
IPC分类号： H04M3/00 , H04M5/00 , G06Q30/02 , H04M7/00 , H04M3/51
CPC分类号： G06Q30/0246 , G06Q10/0639 , G06Q10/10 , G06Q30/0202 , G06Q30/0275 , H04M3/4878 , H04M3/51 , H04M3/5158 , H04M3/5175 , H04M3/5191 , H04M7/003
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.
摘要翻译：描述使用数据处理和数据/语音网络的在线和离线通信处理和跟踪。来自电话号码池的电话地址将自动分配给第一个实体。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫呼叫被分配给呼叫队列中的第一个位置。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。将桥接呼叫的一个或多个参数与通话质量评级进行比较。记录关于与实体标识符相关联的呼叫的成功桥接的指示。

10. 发明授权

US11429901B1 Pitman-Yor process topic modeling pre-seeded by keyword groupings 有权
公开(公告)号：US11429901B1
公开(公告)日：2022-08-30
申请号：US17552991
申请日：2021-12-16
申请人： Invoca, Inc.
发明人： Michael McCourt , Victor Borda
IPC分类号： G10L15/04 , G06N20/00 , G06F40/40
摘要： In one embodiment, the disclosed technology involves: digitally generating and storing a machine learning statistical topic model in computer memory, the topic model being programmed to model call transcript data representing words spoken on a call as a function of one or more topics of a set of topics that includes pre-seeded topics and non-pre-seeded topics; programmatically pre-seeding the topic model with a set of keyword groups; programmatically training the topic model using unlabeled training data; conjoining a classifier to the topic model to create a classifier model; programmatically training the classifier model using labeled training data; receiving target call transcript data; programmatically determining at least one of one or more topics of the target call or one or more classifications of the target call; and digitally storing the target call transcript data with additional data indicating the determined topics and/or classifications of the target call.

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