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1. 发明授权

US11042844B2 Automated meeting scheduling based on email content 有权
公开(公告)号：US11042844B2
公开(公告)日：2021-06-22
申请号：US15892748
申请日：2018-02-09
申请人： TimeTrade Systems, Inc.
发明人： Mukul Goyal
IPC分类号： G06Q10/10 , G06F9/54 , H04L12/58 , H04L29/12
摘要： In one example embodiment, a server receives an email message from a user device, and extracts email addresses from the email message. The server determines whether the email addresses are associated with multiple organizations. If it is determined that the email addresses are associated with the multiple organizations, the server sends a response to the email message including a scheduling link that, when selected, provides scheduling information for one or more prospective meeting attendees associated with one or more of the email addresses. If it is determined that the email addresses are not associated with the multiple organizations, the server automatically prompts a meeting to be scheduled on respective calendars associated with the email addresses.

2. 发明授权

US11188881B2 Dynamic user interface 有权
公开(公告)号：US11188881B2
公开(公告)日：2021-11-30
申请号：US16561429
申请日：2019-09-05
申请人： TimeTrade Systems, Inc.
发明人： Mukul Goyal
IPC分类号： G06F3/048 , G06Q10/10 , G06F3/16 , G06F3/0488 , G06F3/0481
摘要： In one example, a server displays one or more meeting scheduling categories in a given organizational structure. The server receives, from a user, target meeting scheduling parameters corresponding to the one or more meeting scheduling categories. The server dynamically adjusts an appearance of the one or more meeting scheduling categories in the given organizational structure to reflect the target meeting scheduling parameters, and generates one or more meeting invitations including the target meeting scheduling parameters.

3. 发明申请

US20140379822A1 AUTOMATIC APPOINTMENT OFFER AND CREATION BETWEEN PARTIES 审中-公开
标题翻译：自动委托和缔约方之间的创作
公开(公告)号：US20140379822A1
公开(公告)日：2014-12-25
申请号：US14261727
申请日：2014-04-25
申请人： TimeTrade Systems, Inc.
发明人： Gary S. Ambrosino
IPC分类号： H04L12/58 , H04L29/08
CPC分类号： H04L67/18 , G06Q10/1095 , G06Q50/01
摘要： A method of suggesting meetings between users is provided. A server receives from a plurality of user devices, data indicating geographic location on future dates of a plurality of users, calendar information of the plurality of users and interests of the plurality of users. The data is analyzed to determine whether data for at least two users match. If it is determined that data matches for at least two users, an appointment offer is sent for a meeting during a period of time when the at least two users are available. Acceptance or rejection of the appointment offer is received from each of the at least two users. If the at least two users accept the appointment offer, a meeting invitation is sent to each of the at least two users in order to insert the meeting into a calendar application for the at least two users.
摘要翻译：提供了建议用户之间会议的方法。服务器从多个用户设备接收指示多个用户的未来日期的地理位置的数据，多个用户的日历信息和多个用户的兴趣。分析数据以确定至少两个用户的数据是否匹配。如果确定数据与至少两个用户匹配，则在至少两个用户可用的时间段内为会议发送约会优惠。从至少两个用户中接收或拒绝约定优惠。如果所述至少两个用户接受约会提议，则向所述至少两个用户中的每一个发送会议邀请，以便将所述会议插入所述至少两个用户的日历应用程序。

4. 发明授权

US08639550B2 Availability-based contact routing and scheduling system 有权
标题翻译：基于可用性的联系路由和调度系统
公开(公告)号：US08639550B2
公开(公告)日：2014-01-28
申请号：US13286342
申请日：2011-11-01
申请人： John Loring , Rupert Schmidtberg , Carl Lambert
发明人： John Loring , Rupert Schmidtberg , Carl Lambert
IPC分类号： G06Q10/00
CPC分类号： G06Q10/1095 , G06Q10/0631 , G06Q10/06311 , G06Q10/063112
摘要： A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.
摘要翻译：提供联系路由和调度系统，允许用户定义各种联系路由和调度环境，以将联系人指向预约可用日历，代表一组代表可用性的可用性，该组代表有资格获得适当预约的时间并预订作为联系路由功能的组成部分的约会。该系统利用多个可视化用户界面，允许用户，联系人和管理员与联系人路由和约会调度系统进行交互。该系统允许用户选择联系路由和调度规则，调度活动与联系路由过程的关联以及将最终接受约定与代理的代表的联系。该系统还利用各种技术将联系人与由联系人通过电子邮件和/或其他对应手段接收的特定联系路由和调度上下文相关联。

5. 发明申请

US20120116830A1 Availability-Based Contact Routing and Scheduling System 有权
标题翻译：基于可用性的联系路由和调度系统
公开(公告)号：US20120116830A1
公开(公告)日：2012-05-10
申请号：US13286342
申请日：2011-11-01
申请人： John Loring , Rupert Schmidtberg , Carl Lambert
发明人： John Loring , Rupert Schmidtberg , Carl Lambert
IPC分类号： G06Q10/06
CPC分类号： G06Q10/1095 , G06Q10/0631 , G06Q10/06311 , G06Q10/063112
摘要： A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.
摘要翻译：提供联系路由和调度系统，允许用户定义各种联系路由和调度环境，以将联系人指向预约可用日历，代表一组代表可用性的可用性，该组代表有资格获得适当预约的时间并预订作为联系路由功能的组成部分的约会。该系统利用多个可视化用户界面，允许用户，联系人和管理员与联系人路由和约会调度系统进行交互。该系统允许用户选择联系路由和调度规则，调度活动与联系路由过程的关联以及将最终接受约定与代理的代表的联系。该系统还利用各种技术将联系人与联系人通过电子邮件和/或其他对应方式接收的特定联系路由和调度上下文相关联。

6. 发明授权

US10122853B2 Intelligent time slot recommendation for interactive voice response (IVR) systems 有权
公开(公告)号：US10122853B2
公开(公告)日：2018-11-06
申请号：US15086708
申请日：2016-03-31
申请人： TimeTrade Systems, Inc.
发明人： Tyler Horton
IPC分类号： H04M11/00 , H04M3/493 , G06Q10/10 , G06F17/30 , G06F3/0482 , H04M3/42
摘要： A call may be received from a caller at an interactive voice response server with information indicating a caller preferred choice including a date and a time for an appointment. The caller preferred choice for the appointment may be determined as not available. A set of heuristic evaluations may be used to evaluate each of a plurality of available time slots individually to generate a plurality of intermediate results for each available time slot. Each intermediate result may have a weight associated with a corresponding heuristic evaluation. For each available time slot, the plurality of intermediate results may be aggregated using multiplicative weightings based on respective weights to produce aggregated results. A ranked list of candidate time slots to be used for the appointment may be generated based on the aggregated results and the caller may be prompted for a selection from the ranked list of candidate time slots.

7. 发明授权

US09363371B2 Voicemail interactive voice response for instant appointment booking 有权
标题翻译：语音信箱互动语音响应即时预约
公开(公告)号：US09363371B2
公开(公告)日：2016-06-07
申请号：US14594540
申请日：2015-01-12
申请人： TimeTrade Systems, Inc.
发明人： Brian Kelly , Gary Ambrosino
IPC分类号： H04M1/64 , H04M3/493 , H04M3/533 , H04M3/48
CPC分类号： H04M3/493 , H04M3/48 , H04M3/533 , H04M3/53308 , H04M2203/2072
摘要： A system and method are provided that transforms the typical voicemail interaction into one in which the client does not feel that their voice messages could be easily ignored. Instead of being prompted in the traditional manner to simply leave a message, the client is asked to choose from a list of available times, each representing a potential time for the service provider to call the client back. The system is aware of both the service provider's calendar appointments and the times that they have made available for client appointments. Once the client chooses a time slot, the service provider's calendar will be updated with the new appointment details. When that time arrives, the provider's calendar system will alert them of their impending appointment and they will be reminded to telephone back their client at the scheduled time.
摘要翻译：提供了一种系统和方法，其将典型的语音邮件交互转换成客户端不感到他们的语音消息可以被容易地忽略的交互。而不是以传统的方式提示简单地留下消息，客户端被要求从可用时间列表中进行选择，每个表示服务提供商呼叫客户端的潜在时间。系统知道服务提供商的日历约会和他们可用于客户端约会的时间。一旦客户端选择了一个时隙，服务提供商的日历就会被更新为新的约会细节。当时间到达时，提供商的日历系统将提醒他们即将到来的预约，并且将被提醒在预定的时间回电话给客户。

8. 发明申请

US20140380455A1 System and Method for Making Application Requests into Private Firewalled Networks 审中-公开
标题翻译：将应用请求应用于私有防火墙网络的系统和方法
公开(公告)号：US20140380455A1
公开(公告)日：2014-12-25
申请号：US14098607
申请日：2013-12-06
申请人： TimeTrade Systems, Inc.
发明人： Brian Kelly , Kevin Esler
IPC分类号： H04L29/06
CPC分类号： H04L63/029
摘要： A first agent process is provided in a first computing environment. The first agent process is in communication with a first application. A second agent process is provided in a second computing environment, and the second agent process is in communication with a second application. Both the second agent process and first application run behind a firewall. The first agent process and second agent process communicate with each other across the firewall to have tasks performed by the second application on behalf of the first application.
摘要翻译：在第一计算环境中提供第一代理进程。第一个代理进程与第一个应用程序通信。在第二计算环境中提供第二代理进程，并且第二代理进程与第二应用程序通信。第二代理进程和第一个应用程序都运行在防火墙后面。第一代理进程和第二代理进程通过防火墙彼此通信，以代表第一应用程序执行由第二应用执行的任务。

9. 发明申请

US20140380222A1 Complex Customizable Appointment Booking Workflows 审中-公开
标题翻译：复杂的可定制预约工作流程
公开(公告)号：US20140380222A1
公开(公告)日：2014-12-25
申请号：US14276113
申请日：2014-05-13
申请人： TimeTrade Systems, Inc.
发明人： Peter Smith , John Loring , Brian Kelly
IPC分类号： G06F3/0484
CPC分类号： G06Q10/1095 , G06Q10/02
摘要： A plurality of graphical user interface objects are displayed, wherein each object associated with a step in a sequence of user interface screens to be presented to a user in order to guide the user through an appointment scheduling process. Selections of the objects are received in order to build a customized appointment scheduling process. Information is stored representing the selections of the objects for the customized appointment scheduling process.
摘要翻译：显示多个图形用户界面对象，其中与用户界面屏幕序列中的步骤相关联的每个对象将被呈现给用户，以便引导用户通过约会调度过程。接收对象的选择以构建定制的约会调度过程。存储表示用于定制约会调度处理的对象的选择的信息。

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