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1. 发明申请

US20190253560A1 REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD 审中-公开
公开(公告)号：US20190253560A1
公开(公告)日：2019-08-15
申请号：US16392972
申请日：2019-04-24
申请人： TechSee Augmented Vision Ltd.
发明人： Yoffe AMIR , Eitan COHEN
IPC分类号： H04M3/51 , G06T11/60 , G06F3/048 , H04L29/06 , G06T1/20
CPC分类号： H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
摘要： Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

2. 发明申请

US20190253559A1 REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD 审中-公开
公开(公告)号：US20190253559A1
公开(公告)日：2019-08-15
申请号：US16392922
申请日：2019-04-24
申请人： TechSee Augmented Vision Ltd.
发明人： Yoffe AMIR , Eitan Cohen
IPC分类号： H04M3/51 , G06T11/60 , G06F3/048 , H04L29/06 , G06T1/20
CPC分类号： H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
摘要： Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

3. 发明申请

US20180097935A1 SENDING NOTIFICATIONS BASED ON A BUSY MODE OF OPERATION OF A MOBILE DEVICE 审中-公开
公开(公告)号：US20180097935A1
公开(公告)日：2018-04-05
申请号：US15282779
申请日：2016-09-30
申请人： T-Mobile USA, Inc.
发明人： Kalyan C. Yalamanchili
IPC分类号： H04M3/42
CPC分类号： H04M3/42374 , H04M3/436 , H04M3/48 , H04M2203/651
摘要： Systems and methods are described herein for sending notifications associated with different use or active modes of a mobile device, such as a smart phone, tablet, and so on. For example, a mobile device may be in a busy mode, where a user associated with the mobile device is busy on a call, and/or in an entertainment mode (or other non-communication mode), where the user is utilizing entertainment functions provided by the mobile device (e.g., watching a video, playing a video game, listening to a podcast, and so on).

4. 发明申请

US20180096676A1 SYSTEMS AND METHODS FOR IMPROVED CALL HANDLING 审中-公开
公开(公告)号：US20180096676A1
公开(公告)日：2018-04-05
申请号：US15281875
申请日：2016-09-30
申请人： T-Mobile USA, Inc.
发明人： Hsin-Fu Henry Chiang
IPC分类号： G10L13/08 , G06F3/0481 , G06F3/0482 , G06F3/0488 , G06F3/0484 , H04W4/12
CPC分类号： G10L13/08 , G06F3/04817 , G06F3/0482 , G06F3/04847 , G06F3/04886 , G10L13/00 , H04M3/42382 , H04M2201/39 , H04M2203/651 , H04W4/12
摘要： Systems and methods for sending text messages in audio form over voice calls. When a user receives an incoming voice call, the system can enable a user to type a “text” message to the caller. Rather than being sent as a text message, however, the system can send the text message directly to the microphone of the user's equipment (UE) as a voice synthesized audio file, or text-to microphone (TTM) message. The audio file is then sent from the user's UE to the caller's UE, in effect “reading” the text message to the caller. The caller hears the contents of the message, in the form of a voice synthesized audio file over the speaker of the caller's UE. The system can mute the microphones on one or both UEs during the TTM process to create a virtually silent process from the user's standpoint.

5. 发明申请

US20180075488A1 Automatic After Call Social Messaging Connection Platform 审中-公开
公开(公告)号：US20180075488A1
公开(公告)日：2018-03-15
申请号：US15562744
申请日：2016-05-04
申请人： OnePIN, Inc.
发明人： Feyzi CELIK , Marcin NOWAK
IPC分类号： G06Q30/02 , G06Q30/00 , G06Q50/00 , H04W4/14 , H04W8/18
CPC分类号： G06Q30/0251 , G06F9/542 , G06F16/955 , G06F16/972 , G06Q30/01 , G06Q30/016 , G06Q30/0201 , G06Q30/0203 , G06Q30/0207 , G06Q30/0245 , G06Q30/0267 , G06Q50/01 , H04M1/274516 , H04M1/72525 , H04M1/72561 , H04M1/72563 , H04M3/42059 , H04M3/42102 , H04M3/42153 , H04M3/42195 , H04M3/42357 , H04M3/42365 , H04M3/4931 , H04M7/0042 , H04M15/58 , H04M15/62 , H04M15/705 , H04M15/735 , H04M15/7556 , H04M15/80 , H04M15/84 , H04M15/844 , H04M15/848 , H04M15/852 , H04M15/856 , H04M2203/651 , H04M2203/655 , H04M2215/8158 , H04W4/00 , H04W4/14 , H04W4/16 , H04W4/21 , H04W4/60 , H04W8/18 , H04W8/26
摘要： This disclosure provides methods, systems, services, and platforms for automatically prompting a user of a mobile device to follow an entity on a social media network after a triggering event. This disclosure enables Mobile Network Operators to generate more followers on social media, and, thereby, connect better with potential customers or fans. When a business, group, or other entity has an active social media campaign, a message comprising instructions to launch a browser on a mobile device and navigate to the entity's social media page is sent automatically after a triggering event occurs.

6. 发明申请

US20170331935A1 AUTOMATIC COMMUNICATION RESPONSES 有权
公开(公告)号：US20170331935A1
公开(公告)日：2017-11-16
申请号：US15152687
申请日：2016-05-12
申请人： International Business Machines Corporation
发明人： Gary S. Bettesworth , James Hewitt , Andreas Martens , Paul Thorpe
IPC分类号： H04M1/663 , H04M3/42 , H04M3/22
CPC分类号： H04M1/663 , H04M1/57 , H04M1/72566 , H04M1/72572 , H04M3/42059 , H04M3/42348 , H04M3/527 , H04M2203/2072 , H04M2203/651
摘要： A method, and associated system, for determining an automatic action to be performed in response to an unsuccessful communication request. A first set of data, obtained from a first electronic communication device, is transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device. The first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof. A second set of data is obtained from the second electronic communication device and associated with the calling user, the second electronic communication device, or both. The action to be performed is determined based on the first and second sets of data.

7. 发明申请

US20170289772A1 SERVER, APPARATUS AND METHOD FOR PROVIDING CALL AVAILABILITY INFORMATION 审中-公开
公开(公告)号：US20170289772A1
公开(公告)日：2017-10-05
申请号：US15250265
申请日：2016-08-29
申请人： HYUNDAI MOTOR COMPANY
发明人： Seon Su KIM
IPC分类号： H04W4/04 , B60W50/00 , G01C21/36
CPC分类号： H04W4/046 , B60W50/0097 , G01C21/362 , H04M1/6075 , H04M1/72577 , H04M3/42348 , H04M3/42365 , H04M3/436 , H04M2203/651 , H04M2207/18
摘要： A server, an apparatus, and a method for providing a call availability information of a driver are disclosed. A call availability information providing server may include a driving route calculating unit configured to receive a starting position and destination information transmitted from a vehicle terminal connected through a wireless communication network and to calculate a driving route corresponding to the received starting position and destination information; a call availability information generating unit configured to calculate a driving mode and a passing time per unit interval within the calculated driving route and to generate call availability information based on the calculated driving mode and passing time per unit interval when it is determined that a vehicle installed with the vehicle terminal is driving; and a call availability information transmitting unit configured to transmit the generated call availability information to the vehicle terminal.

8. 发明申请

US20170104871A1 DEVICES AND METHODS OF PROVIDING RESPONSE MESSAGE IN THE DEVICES 审中-公开
公开(公告)号：US20170104871A1
公开(公告)日：2017-04-13
申请号：US15386302
申请日：2016-12-21
申请人： SAMSUNG ELECTRONICS CO., LTD.
发明人： Piotr CZARNECKI , Agata KEDZIA , Mariusz WNOROWSKI , Seung-soo KANG
IPC分类号： H04M3/42 , H04W4/12 , H04M3/436 , H04L12/58
CPC分类号： H04M3/42093 , H04L51/00 , H04L51/02 , H04M1/663 , H04M3/42374 , H04M3/42382 , H04M3/436 , H04M2203/651 , H04M2207/18 , H04M2250/60 , H04W4/12
摘要： A device includes a communication unit configured to receive a call request from a calling user; and a control unit configured to control the communication unit to provide a response message including information about a current situation based on information about an application currently being executed to the calling user in response to a rejection regarding the call request.

9. 发明授权

US09426295B2 Method and device for distributing mobile attendant call 有权
标题翻译：分发移动话务员呼叫的方法和设备
公开(公告)号：US09426295B2
公开(公告)日：2016-08-23
申请号：US14419701
申请日：2013-06-27
申请人： ZTE CORPORATION
发明人： Weihua Li
IPC分类号： H04M3/42 , H04M3/523 , H04M3/51 , H04W4/16
CPC分类号： H04M3/5233 , H04M3/5125 , H04M3/5175 , H04M3/523 , H04M2203/402 , H04M2203/6018 , H04M2203/651 , H04W4/16
摘要： A method and device for distributing an incoming call to a mobile agent are disclosed. The method includes: receiving a message for requesting a customer service representative; after determining that there is no idle online agent who has a skill of serving the call, selecting one agent from offline agents lists to serve the incoming call to provide the manual service; and sending a notification message to a mobile terminal corresponding to the selected agent, wherein, the notification message is used for notifying the customer service representative to login a call center system through the mobile terminal to provide the manual service. With the above technical scheme, it can at least solve the technical problem that it is difficult to perform real-time processing on a manual service request for certain agents not always in a state of logining the call center system in the related art.
摘要翻译：公开了一种用于将来电分配到移动代理的方法和装置。该方法包括：接收用于请求客户服务代表的消息; 在确定没有空闲的在线代理人具有服务呼叫的技能之后，从脱机代理列表中选择一个代理来服务来电以提供手动服务; 以及向与所选代理相对应的移动终端发送通知消息，其中，所述通知消息用于通知所述客户服务代表通过所述移动终端登录呼叫中心系统以提供所述手动服务。利用上述技术方案，至少可以解决难以对现有技术中不总是处于呼叫中心系统的状态的某些代理人的手动服务请求执行实时处理的技术问题。

10. 发明授权

US09288647B2 Method for sending contact note during call establishment 有权
标题翻译：呼叫建立期间发送联系人备注的方法
公开(公告)号：US09288647B2
公开(公告)日：2016-03-15
申请号：US14454859
申请日：2014-08-08
申请人： Verizon Patent and Licensing Inc.
发明人： Alice Yuan Bain , William Andrew Fish , Andrew Wahlon Lam , Lin Song
IPC分类号： H04W4/16 , H04L29/08 , H04M3/42
CPC分类号： H04W4/16 , H04L12/1818 , H04L51/043 , H04L65/1069 , H04L65/1089 , H04L65/1096 , H04L67/306 , H04M3/42382 , H04M7/0027 , H04M2203/6009 , H04M2203/651
摘要： A note data message is associated with a first user equipment (UE) device and is sent to a second UE device when the second UE device communicates with the first UE device. The note data message is received and stored in a network server. A request is received from the second UE device to establish a communication session with the first UE device. If the first UE device has authorized the sending of the message to the second device, the note data message is sent to the second UE device independent of any communication session established between the first and second UE devices.
摘要翻译：音符数据消息与第一用户设备（UE）设备相关联，并且当第二UE设备与第一UE设备通信时被发送到第二UE设备。音符数据消息被接收并存储在网络服务器中。从第二UE设备接收到建立与第一UE设备的通信会话的请求。如果第一UE设备已经授权向第二设备发送消息，则音符数据消息被发送到第二UE设备，独立于在第一和第二UE设备之间建立的任何通信会话。

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