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1. 发明授权

US08738384B1 Method and system for creating natural language understanding grammars 有权
标题翻译：创建自然语言理解语法的方法和系统
公开(公告)号：US08738384B1
公开(公告)日：2014-05-27
申请号：US13679250
申请日：2012-11-16
申请人： Convergys Customer Management Delaware LLC
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Qing Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant M. Naik
IPC分类号： G10L21/00 , G10L25/00
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
摘要翻译：使用自然语言理解的交互式语音应答系统的语法可以使用网站上提供的信息来创建。这些语法可以以自动方式创建，并且可以采用各种调优措施，以在部署在客户联系环境中时获得最佳结果。这些语法可以允许系统适当地处理各种语句。

2. 发明授权

US08145713B1 System and method for dispensing E-care 有权
标题翻译：用于分配电子护理的系统和方法
公开(公告)号：US08145713B1
公开(公告)日：2012-03-27
申请号：US13209872
申请日：2011-08-15
申请人： Scott A. Irwin , Robert D. Birch , Stephen D. Weagraff
发明人： Scott A. Irwin , Robert D. Birch , Stephen D. Weagraff
IPC分类号： G06F15/16
CPC分类号： G06F11/079 , G06F11/0742 , G06F11/0748 , G06Q10/10
摘要： An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might not possess resources to process the care request independently. The functional aspects can be distributed throughout the devices in such a manner as to efficiently utilize the devices in providing care.
摘要翻译：本文公开了一种电子护理分配器，其配置一组设备以通过利用分布在这些设备上的功能方面来协调地处理护理请求。这些设备可以是具有不同能力的终端用户设备，其中一些设备可能不具有独立处理护理请求的资源。功能方面可以以这样的方式分布在整个设备中，以便有效地利用设备提供护理。

3. 发明申请

US20080240406A1 SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES 有权
标题翻译：用于自动选择界面的系统和方法
公开(公告)号：US20080240406A1
公开(公告)日：2008-10-02
申请号：US12055712
申请日：2008-03-26
申请人： Vasudeva Rao Akula , Sunil Issar
发明人： Vasudeva Rao Akula , Sunil Issar
IPC分类号： H04M3/00
CPC分类号： H04M3/4936 , H04M3/493 , H04M2203/251
摘要： The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
摘要翻译：界面的自动选择可以导致实体之间的交互的优化。接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。

4. 发明授权

US07076032B1 Method and system for processing telephone calls by IVR 有权
标题翻译： IVR处理电话的方法和系统
公开(公告)号：US07076032B1
公开(公告)日：2006-07-11
申请号：US09593795
申请日：2000-06-14
申请人： Hassan Pirasteh , John Garrow , Shelly Grossmith , Khadim Hussain
发明人： Hassan Pirasteh , John Garrow , Shelly Grossmith , Khadim Hussain
IPC分类号： H04M11/00
CPC分类号： H04M3/4938
摘要： The present invention relates generally to voice response systems. Specifically, this invention relates to an interactive voice response client using script engines to control various voice processing systems. In a preferred embodiment, a customer dials a designated phone number and is connected to a main switch of the system. The switch sends a message pertaining to the call to a Computer Telephony Integration system, which in turn sends a signal to an IVR Engine. The IVR Engine is adapted to send and receive data from the caller. The IVR Engine also interacts with a Script Engine that is adapted to run any appropriate scripts, such as a script to apply business rules or logic. The Script Engine sends instructions to the IVR Engine, which are then passed on to the caller. Responses from the caller to the IVR may then be passed back to the Main Script Engine. This process repeats itself until all data is gathered or the call is terminated.
摘要翻译：本发明一般涉及语音应答系统。具体地说，本发明涉及使用脚本引擎来控制各种语音处理系统的交互式语音应答客户机。在优选实施例中，客户拨打指定的电话号码并连接到系统的主交换机。交换机向计算机电话集成系统发送与呼叫有关的消息，计算机电话集成系统又向IVR引擎发送信号。 IVR引擎适用于从呼叫者发送和接收数据。 IVR引擎还与适用于运行任何适当脚本（例如应用业务规则或逻辑的脚本）的脚本引擎进行交互。脚本引擎向IVR引擎发送指令，然后传递给调用者。来自呼叫者到IVR的响应可能会传回主脚本引擎。该过程重复，直到收集所有数据或终止呼叫。

5. 发明申请

US20130094646A1 SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES 有权
标题翻译：用于自动选择界面的系统和方法
公开(公告)号：US20130094646A1
公开(公告)日：2013-04-18
申请号：US13314896
申请日：2011-12-08
申请人： Vasudeva Rao Akula , Sunil Issar
发明人： Vasudeva Rao Akula , Sunil Issar
IPC分类号： H04M3/38
CPC分类号： H04M3/4936 , H04M3/493 , H04M2203/251
摘要： The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
摘要翻译：界面的自动选择可以导致实体之间的交互的优化。接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。

6. 发明授权

US08096809B2 System and method for automated end-user support 有权
标题翻译：用于自动终端用户支持的系统和方法
公开(公告)号：US08096809B2
公开(公告)日：2012-01-17
申请号：US09944676
申请日：2001-08-31
申请人： Daniel Keele Burgin , Scott Moore Gosling , David L. Young , William Randy Watler
发明人： Daniel Keele Burgin , Scott Moore Gosling , David L. Young , William Randy Watler
IPC分类号： G09B11/00
CPC分类号： G06F17/30873
摘要： A system and method for displaying content in a browser window associated with an end-user is described. In one implementation, data that includes links is received from a content provider, each of the links is identified and encoded, and the received data along with the links are displayed in the end-user's browser window.
摘要翻译：描述用于在与最终用户相关联的浏览器窗口中显示内容的系统和方法。在一个实现中，从内容提供商接收包括链接的数据，每个链接被识别和编码，并且所接收的数据与链接一起显示在最终用户的浏览器窗口中。

7. 发明授权

US07215744B2 Call processing system with call screening 有权
标题翻译：呼叫处理系统具有呼叫筛选功能
公开(公告)号：US07215744B2
公开(公告)日：2007-05-08
申请号：US11389698
申请日：2006-03-27
申请人： Gordon F. Scherer
发明人： Gordon F. Scherer
IPC分类号： H04M1/64
CPC分类号： H04M3/51 , H04M3/42059 , H04M3/42068 , H04M3/436 , H04M3/5166 , H04M3/56 , H04M7/00 , H04M11/022 , H04M2201/40 , H04M2203/2011 , H04Q3/0029 , H04Q3/72
摘要： A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
摘要翻译：描述了一种系统，其中呼叫处理考虑关于呼叫的唯一信息以更好地服务呼叫者和/或使被叫方能够更有效地处理呼叫。在一个实施例中，由呼叫处理器考虑的唯一信息是信息指示符数字，其可以在呼叫的语音部分被启动之前向被叫方指示是否接受呼叫。

8. 发明申请

US20030187794A1 System and method for a flexible device-based rating engine 有权
标题翻译：一种灵活的基于设备的评级引擎的系统和方法
公开(公告)号：US20030187794A1
公开(公告)日：2003-10-02
申请号：US10392496
申请日：2003-03-20
申请人： Convergys CMG Utah Inc.
发明人： Scott Andrew Irwin , Robert Dennis Birch , Joseph Paul Lupo , Stephen DeWayne Weagraff
IPC分类号： G06F017/60
CPC分类号： G06Q30/04 , G06Q20/102 , H04M15/28 , H04M15/30 , H04M15/51 , H04M15/80 , H04M15/83 , H04M17/00 , H04M17/10 , H04M2215/0152 , H04M2215/22 , H04M2215/54 , H04M2215/82 , H04M2215/92
摘要： A system and method for computerized metering, rating, billing and managing of account balances on an end computing device is disclosed herein wherein the end device may facilitate such processing whether the device is connected or is not connected to a network. The end device, furthermore, initiates communications with a host processor to obtain updated algorithms, rating tables and other accouterments necessary or desired to meter, rate, and process payments for transaction events. The end device initiates communications with the host processor or another end device to facilitate the synchronization of usage for pricing plans that span one or more devices.
摘要翻译：本文公开了一种用于终端计算设备上的帐户余额的计算机计量，评级，计费和管理的系统和方法，其中终端设备可以促进这种处理，无论设备是连接还是未连接到网络。此外，终端设备启动与主机处理器的通信，以获得更新的算法，评级表和为交易事件计费，计费和处理支付所必需或期望的其他附件。终端设备发起与主机处理器或另一终端设备的通信，以促进跨越一个或多个设备的定价计划的使用的同步。

9. 发明授权

US08260619B1 Method and system for creating natural language understanding grammars 有权
公开(公告)号：US08260619B1
公开(公告)日：2012-09-04
申请号：US12414060
申请日：2009-03-30
申请人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
IPC分类号： G10L21/00 , G10L15/22
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

10. 发明授权

US08166460B2 System and method for analyzing HTTP sessions 有权
标题翻译：用于分析HTTP会话的系统和方法
公开(公告)号：US08166460B2
公开(公告)日：2012-04-24
申请号：US11860113
申请日：2007-09-24
申请人： Rahul Jindal , Rohit Aggarwal , Mike Sauer
发明人： Rahul Jindal , Rohit Aggarwal , Mike Sauer
IPC分类号： G06F9/44 , G06F15/16
CPC分类号： H04L67/02 , H04L67/38
摘要： Software intended to operate in a clustered environment can be tested for appropriate failover behavior through the use of an automated tool which allows failover to be simulated without requiring that the application be deployed in a cluster environment and observing the effects of actual failover. Such an automated tool can measure the characteristics of one or more session objects created by the application and provide appropriate messages for a developer when those characteristics indicate improper coding for failover.
摘要翻译：旨在在群集环境中运行的软件可以通过使用自动化工具进行适当的故障转移行为测试，从而允许在不需要将应用程序部署在群集环境中并观察实际故障转移的影响的情况下进行故障切换。这种自动化工具可以测量由应用程序创建的一个或多个会话对象的特征，并且当这些特征指示对故障转移进行不正确的编码时，为开发者提供适当的消息。

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