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1. 发明授权

US08260619B1 Method and system for creating natural language understanding grammars 有权
公开(公告)号：US08260619B1
公开(公告)日：2012-09-04
申请号：US12414060
申请日：2009-03-30
申请人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
IPC分类号： G10L21/00 , G10L15/22
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

2. 发明授权

US08335690B1 Method and system for creating natural language understanding grammars 有权
标题翻译：创建自然语言理解语法的方法和系统
公开(公告)号：US08335690B1
公开(公告)日：2012-12-18
申请号：US13351383
申请日：2012-01-17
申请人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
IPC分类号： G10L21/00
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
摘要翻译：使用自然语言理解的交互式语音应答系统的语法可以使用网站上提供的信息来创建。这些语法可以以自动方式创建，并且可以采用各种调优措施，以在部署在客户联系环境中时获得最佳结果。这些语法可以允许系统适当地处理各种语句。

3. 发明申请

US20070127632A1 Methods and Apparatus for Implementing Voice Messaging Using E-Mail 失效
标题翻译：使用电子邮件实现语音留言的方法和设备
公开(公告)号：US20070127632A1
公开(公告)日：2007-06-07
申请号：US11548423
申请日：2006-10-11
申请人： Loren Swingle , Craig Reding , John Reformato , Jayant Naik , Robert Baruch
发明人： Loren Swingle , Craig Reding , John Reformato , Jayant Naik , Robert Baruch
IPC分类号： H04M1/64
CPC分类号： H04M3/53333 , H04L51/00 , H04M3/533 , H04M3/53325 , H04M3/53383 , H04M2203/4509 , H04M2203/4536
摘要： Methods and apparatus for controlling and retrieving messages from multiple voice mail systems used by a single individual are described. A voice messaging retrieval and forwarding (VMRAF) system checks a subscriber's voice message systems for messages, retrieves the messages and forwards them to the subscriber as attachments to E-mail files. E-mail replay messages are used to control deleting of the messages from the original systems. Prompt messages played to callers by different voice messaging systems before they leave a message can be updated automatically. This is done by indicating to the VMRAF system when one or more prompt messages are to be updated and which messages, from a set of prerecorded messages, are to be loaded into the voice message systems to replace the existing prompt messages. Accordingly, the VMRAF system facilities message retrieval and the updating of prompt messages, e.g., on a preselected schedule or at preselected times.
摘要翻译：描述了用于控制和检索由单个个人使用的多个语音邮件系统的消息的方法和装置。语音消息检索和转发（VMRAF）系统检查订户的语音消息系统的消息，检索消息并将其转发给用户作为电子邮件文件的附件。电子邮件回放消息用于控制从原始系统删除消息。不同语音留言系统在呼叫者离开消息之前播放的提示消息可以自动更新。这是通过向VMRAF系统指示要更新一个或多个提示消息，并且从一组预先记录的消息中将哪些消息加载到语音消息系统中以替换现有的提示消息。因此，VMRAF系统设施消息检索和即时消息的更新，例如，以预选的时间表或预选的时间。

4. 发明授权

US5502759A Apparatus and accompanying methods for preventing toll fraud through use of centralized caller voice verification 失效
标题翻译：通过使用集中式呼叫者语音验证来防止长途欺诈的装置和相关方法
公开(公告)号：US5502759A
公开(公告)日：1996-03-26
申请号：US61115
申请日：1993-05-13
申请人： Jane Cheng , Edgar Martinez , Jayant Naik
发明人： Jane Cheng , Edgar Martinez , Jayant Naik
IPC分类号： H04M3/38 , H04M7/00 , H04M17/00 , H04Q3/00 , H04M1/66
CPC分类号： H04M15/47 , H04M17/00 , H04M3/382 , H04Q3/0029 , H04M2201/40 , H04M2203/6027 , H04M2215/0148 , H04M7/00
摘要： An apparatus and accompanying methods for preventing telephone toll fraud that relies on the use of centralized voice verification to authenticate a party claiming a particular identity and requesting service, i.e. access to a telephone network. A voice verification intelligent peripheral (VVIP) (300) is interposed between, e.g., a tandem switch (40) and a voice service node (VSN) (250) both used to provide alternate automated billing service (AABS). The VVIP intercepts all call processing messages that occur between these two components and, at a pre-defined point during the processing of an AABS call, holds a call processing message, specifically a successful line information database (LIDB) query response message, until a voice verification of a caller is complete. While the message is held, the VVIP prompts the caller, who is claiming to be a subscriber, to speak a pre-defined password, obtains a voice template of the resulting speech and attempts to match this template against a template previously stored, within the VVIP, for the subscriber, during a prior enrollment process and for the same password. If the templates match and hence the identity claimed by the caller is confirmed, the VVIP simply passes the message, then being held, onward to its destination, such as the VSN, to then allow the normal processing for this call to proceed and eventually result in the call being extended through public switching network to a dialed destination number.
摘要翻译：一种用于防止依赖于使用集中语音验证的电话长途欺诈的装置和相关方法来认证声称特定身份并请求服务的一方，即访问电话网络。语音验证智能外设（VVIP）（300）被插入在例如串联交换机（40）和语音服务节点（VSN）（250）之间，两者都用于提供交替的自动计费服务（AABS）。 VVIP拦截在这两个组件之间发生的所有呼叫处理消息，并且在处理AABS呼叫期间的预定义点处保存呼叫处理消息，特别是成功的线路信息数据库（LIDB）查询响应消息，直到呼叫者的语音验证完成。当消息被保留时，VVIP提示呼叫者声称是订户的用户说出预先定义的密码，获得所得到的语音的语音模板，并尝试将该模板与先前存储的模板相匹配 VVIP，用于订户，在先前的注册过程和相同的密码。如果模板匹配，因此主叫方所要求的身份被确认，则VVIP简单地传递消息，然后被保持到其目的地，例如VSN，然后允许该呼叫的正常处理进行并且最终导致在呼叫通过公共交换网络扩展到拨打的目的地号码。

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