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1. 发明授权

US09195648B2 Multi-lingual knowledge base 有权
标题翻译：多语言知识库
公开(公告)号：US09195648B2
公开(公告)日：2015-11-24
申请号：US13645503
申请日：2012-10-04
申请人： Etienne Giraudy , Gene Rivera , Jill Blue Lin , Nicolas Paymal , Orjan Kjellberg , Natalie Doan , Mark A. Fischer , Francois Lopitaux
发明人： Etienne Giraudy , Gene Rivera , Jill Blue Lin , Nicolas Paymal , Orjan Kjellberg , Natalie Doan , Mark A. Fischer , Francois Lopitaux
IPC分类号： G06F17/28
CPC分类号： G06F17/28 , G06F17/289
摘要： Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.
摘要翻译：使客户能够管理多语言知识库的机制和方法，使最终用户可以根据最终用户选择的语言访问文章，同时还为发布商提供管理不同语言的文章并使用外部供应商或利用内部翻译人员，并向管理员（知识管理人员）提供设置或选择知识库中可用的语言的能力以及翻译的默认语言分配。

2. 发明申请

US20120330644A1 MULTI-LINGUAL KNOWLEDGE BASE 审中-公开
标题翻译：多语言知识库
公开(公告)号：US20120330644A1
公开(公告)日：2012-12-27
申请号：US13272015
申请日：2011-10-12
申请人： Etienne Giraudy , Gene Rivera , Mark A. Fischer , Jill Blue Lin , Nicolas Paymal , Orjan Kjellberg , Natalie Doan , Francois Lopitaux
发明人： Etienne Giraudy , Gene Rivera , Mark A. Fischer , Jill Blue Lin , Nicolas Paymal , Orjan Kjellberg , Natalie Doan , Francois Lopitaux
IPC分类号： G06F17/28
CPC分类号： G06F17/289
摘要： Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.
摘要翻译：使客户能够管理多语言知识库的机制和方法，使最终用户可以根据最终用户选择的语言访问文章，同时还为发布商提供管理不同语言的文章并使用外部供应商或利用内部翻译人员，并向管理员（知识管理人员）提供设置或选择知识库中可用的语言的能力以及翻译的默认语言分配。

3. 发明申请

US20120005537A1 IDENTIFYING BUGS IN A DATABASE SYSTEM ENVIRONMENT 有权
标题翻译：识别数据库系统环境中的BUGS
公开(公告)号：US20120005537A1
公开(公告)日：2012-01-05
申请号：US12977597
申请日：2010-12-23
申请人： Zhiqiang Chen , Anjesh Dubey , Worley Ortiz , Mark A. Fischer , Fiaz Hossain , Pallav Kothari , Thom Kim , Andrew Tsui
发明人： Zhiqiang Chen , Anjesh Dubey , Worley Ortiz , Mark A. Fischer , Fiaz Hossain , Pallav Kothari , Thom Kim , Andrew Tsui
IPC分类号： G06F11/36
CPC分类号： G06F11/3692
摘要： A system and method for identifying bugs in a database system. In one embodiment, a method includes running a plurality of tests on a software application, and rerunning one or more tests of the plurality of tests. The method also includes identifying one or more bugs in the one or more tests based on inconsistent test results.
摘要翻译：用于识别数据库系统中的错误的系统和方法。在一个实施例中，一种方法包括在软件应用上运行多个测试，以及重新运行多个测试中的一个或多个测试。该方法还包括基于不一致的测试结果来识别一个或多个测试中的一个或多个错误。

4. 发明申请

US20080257928A1 BACKPACK FOR SELF CONTAINED BREATHING APPARATUS 有权
标题翻译：自助式呼吸装置背包
公开(公告)号：US20080257928A1
公开(公告)日：2008-10-23
申请号：US12105094
申请日：2008-04-17
申请人： Philip L. Lowry , Nicolo J. Luzie , James T. Dexter , Thuan C. Le , Mark A. Fischer , Aaron D. DeLaby
发明人： Philip L. Lowry , Nicolo J. Luzie , James T. Dexter , Thuan C. Le , Mark A. Fischer , Aaron D. DeLaby
IPC分类号： A45F3/04
CPC分类号： A62B9/04 , A45F3/04 , A45F3/10 , A45F2003/045 , A45F2003/127
摘要： A backpack assembly for a self contained breathing apparatus comprises a plurality of components positioned in housings that define a body for the backpack assembly. The body is assembled to a back frame. A pivoting and swiveling hip plate is connected to the back frame in multiple distinct positions to provide a customizable and comfortable fit for the wearer.
摘要翻译：用于自给式呼吸器的背包组件包括定位在壳体中的多个部件，其限定用于背包组件的主体。身体组装到后框架。枢转和旋转的髋板在多个不同的位置连接到后框架，以为佩戴者提供可定制和舒适的配合。

5. 发明授权

US09223852B2 Methods and systems for analyzing search terms in a multi-tenant database system environment 有权
标题翻译：在多租户数据库系统环境中分析搜索词的方法和系统
公开(公告)号：US09223852B2
公开(公告)日：2015-12-29
申请号：US13070386
申请日：2011-03-23
申请人： Francois Lopitaux , Etienne Giraudy , Mark A. Fischer , Xavier Hosxe
发明人： Francois Lopitaux , Etienne Giraudy , Mark A. Fischer , Xavier Hosxe
IPC分类号： G06F17/30
CPC分类号： G06F17/3064 , G06F17/30867
摘要： Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.
摘要翻译：知识库作为客户支持工具越来越受欢迎。客户在知识库中搜索他们的问题的解决方案。分析在知识库中搜索的关键字，并向管理人员和主管提供报告，以了解客户的趋势和要求。在一些组织中，搜索的关键字数量可能非常大。在本说明书中，讨论了以有意义的方式存储关键字以便生成用于进一步分析的报告。高效的数据存储有助于管理大量数据并减少存储数据所需的内存量。任何上述实施方案可以独立使用或与其它实施方案的任何组合一起使用。

6. 发明申请

US20110276601A1 KNOWLEDGE BASE COMPUTER MANAGEMENT NETWORK 审中-公开
标题翻译：知识型基础计算机管理网络
公开(公告)号：US20110276601A1
公开(公告)日：2011-11-10
申请号：US13100767
申请日：2011-05-04
申请人： Olivier Y. Pin , Etienne Giraudy , Orjan Kjellberg , Mark A. Fischer
发明人： Olivier Y. Pin , Etienne Giraudy , Orjan Kjellberg , Mark A. Fischer
IPC分类号： G06F17/30
CPC分类号： G06F16/28 , G06F16/2343
摘要： The present invention features a computer implemented method and network for managing a knowledge base stored in a multi-tenant architecture. The method includes storing information corresponding to a plurality of KnowledgeArticles amongst a plurality of tables. Information in a first of the plurality of tables includes data corresponding to an online version of said KnowledgeArticles and data related to changes to the KnowledgeArticles. Information contained in a second table comprises a subset of the data that is independent of the data related to the changes. Changes to the KnowledgeArticles are recorded in the second table in response to changes made to the first table. Access to information in the first table is restricted access to users having write access to said KnowledgeArticles.
摘要翻译：本发明的特征在于一种用于管理存储在多租户架构中的知识库的计算机实现的方法和网络。该方法包括在多个表中存储与多个知识文本相对应的信息。多个表中的第一个表中的信息包括对应于所述知识文章的在线版本的数据和与知识文章的改变有关的数据。包含在第二表中的信息包括独立于与变化相关的数据的数据的子集。响应于对第一个表的更改，第二个表中将记录对KnowledgeArticles的更改。访问第一个表中的信息是对具有对所述KnowledgeArticles的写访问权限的用户的访问受限制。

7. 发明申请

US20110062219A1 Reinforcement of Friction Plug Welds 有权
标题翻译：摩擦塞焊机的加固
公开(公告)号：US20110062219A1
公开(公告)日：2011-03-17
申请号：US12557715
申请日：2009-09-11
申请人： David M. Bezaire , John M. Comfort , John G. Vollmer , Mark A. Fischer
发明人： David M. Bezaire , John M. Comfort , John G. Vollmer , Mark A. Fischer
IPC分类号： B23K20/12
CPC分类号： B23K20/12 , B23K20/1205 , B23K20/1215 , B23K20/122 , B23K20/127 , B23K20/1275 , B23K20/128 , B23K20/1285 , B23K20/129 , B23K20/1295
摘要： A hole in a metal workpiece is filled by friction plug welding. The weld between the workpiece and the plug is reinforced by a weld land in the workpiece that surrounds one end of the plug. The weld land is formed by extruding a portion of the plug into a cavity in an anvil used in the welding process.
摘要翻译：通过摩擦塞焊接填充金属工件中的孔。工件和插头之间的焊缝通过围绕塞子一端的工件中的焊接区域加强。焊接区域通过将一部分塞子挤压成在焊接过程中使用的砧座中的空腔而形成。

8. 发明授权

US08543567B1 On-demand database service system, method and computer program product for generating a custom report 有权
标题翻译：按需数据库服务系统，方法和计算机程序产品，用于生成自定义报告
公开(公告)号：US08543567B1
公开(公告)日：2013-09-24
申请号：US13570133
申请日：2012-08-08
申请人： Jesse Collins , Mark A. Fischer , Thomas Kim , Thomas Joseph Tobin , Simon Wong
发明人： Jesse Collins , Mark A. Fischer , Thomas Kim , Thomas Joseph Tobin , Simon Wong
IPC分类号： G06F17/30
CPC分类号： G06F17/30289
摘要： In accordance with embodiments, there are provided mechanisms and methods for generating a custom report using an on-demand database service. These mechanisms and methods for generating an on-demand database service custom report can enable embodiments to generate reports that reflect a relationship between at least two different objects. The ability of embodiments to provide such additional insight into database contents may lead to more efficient and effective reporting.
摘要翻译：根据实施例，提供了使用按需数据库服务来生成定制报告的机制和方法。用于生成按需数据库服务自定义报告的这些机制和方法可使实施例能够生成反映至少两个不同对象之间的关系的报告。实施例提供对数据库内容的这种额外洞察的能力可以导致更有效和更有效的报告。

9. 发明授权

US08540134B2 Reinforcement of friction plug welds 有权
标题翻译：摩擦塞焊接加固
公开(公告)号：US08540134B2
公开(公告)日：2013-09-24
申请号：US12557715
申请日：2009-09-11
申请人： David M. Bezaire , John M. Comfort , John G. Vollmer , Mark A. Fischer
发明人： David M. Bezaire , John M. Comfort , John G. Vollmer , Mark A. Fischer
IPC分类号： B23K20/12
CPC分类号： B23K20/12 , B23K20/1205 , B23K20/1215 , B23K20/122 , B23K20/127 , B23K20/1275 , B23K20/128 , B23K20/1285 , B23K20/129 , B23K20/1295
摘要： A hole in a metal workpiece is filled by friction plug welding. The weld between the workpiece and the plug is reinforced by a weld land in the workpiece that surrounds one end of the plug. The weld land is formed by extruding a portion of the plug into a cavity in an anvil used in the welding process.
摘要翻译：通过摩擦塞焊接填充金属工件中的孔。工件和插头之间的焊缝通过围绕塞子一端的工件中的焊接区域加强。焊接区域通过将一部分塞子挤压成在焊接过程中使用的砧座中的空腔而形成。

10. 发明授权

US08521571B1 System, method and computer program product for managing business hours in an on-demand service 有权
标题翻译：用于按需服务管理营业时间的系统，方法和计算机程序产品
公开(公告)号：US08521571B1
公开(公告)日：2013-08-27
申请号：US12437461
申请日：2009-05-07
申请人： Mark A. Fischer , Marco Salvatore Casalaina , Benjamin Tsai
发明人： Mark A. Fischer , Marco Salvatore Casalaina , Benjamin Tsai
IPC分类号： G06Q40/00
CPC分类号： G06Q10/1093 , G06Q10/06
摘要： In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in an on-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.
摘要翻译：根据实施例，提供了用于在点播服务中管理多个营业时间的机制和方法。用于在按需服务中管理多个营业时间的这些机制和方法可使实施例能够提供对存储的一组营业时间的访问，供用户在用户级别跟踪。实施例提供这种访问的能力可以允许这种按需服务的用户更好地了解他们的代理人在案例上花费多少时间。

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