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1. 发明授权

US10037377B2 Automated self-service user support based on ontology analysis 有权
公开(公告)号：US10037377B2
公开(公告)日：2018-07-31
申请号：US13459310
申请日：2012-04-30
申请人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
发明人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
IPC分类号： G06F17/00 , G06F17/27 , G06F17/30 , G10L21/00
CPC分类号： G06F16/3338 , G06F16/3344 , G06F17/2785
摘要： A system for implementing a method that provides information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.

2. 发明申请

US20180218067A9 AUTOMATED SELF-SERVICE USER SUPPORT BASED ON ONTOLOGY ANALYSIS 审中-公开
公开(公告)号：US20180218067A9
公开(公告)日：2018-08-02
申请号：US13459310
申请日：2012-04-30
申请人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
发明人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
IPC分类号： G06F17/30 , G06F17/27
CPC分类号： G06F17/30672 , G06F17/2785 , G06F17/30684
摘要： A system for implementing a method that provides information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.

3. 发明授权

US10019512B2 Automated self-service user support based on ontology analysis 有权
公开(公告)号：US10019512B2
公开(公告)日：2018-07-10
申请号：US13459298
申请日：2012-04-30
申请人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
发明人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
IPC分类号： G06F17/00 , G06F17/27 , G06F17/30 , G10L21/00
CPC分类号： G06F16/3338 , G06F16/3344 , G06F17/2785
摘要： A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.

4. 发明申请

US20130290366A1 AUTOMATED SELF-SERVICE USER SUPPORT BASED ON ONTOLOGY ANALYSIS 审中-公开
标题翻译：基于本体论的自动化自助服务用户支持
公开(公告)号：US20130290366A1
公开(公告)日：2013-10-31
申请号：US13459310
申请日：2012-04-30
申请人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
发明人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
IPC分类号： G06F17/30
CPC分类号： G06F17/30672 , G06F17/2785 , G06F17/30684
摘要： A system for implementing a method that provides information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.
摘要翻译：一种用于实现响应于接收的用户查询向用户提供信息的方法的系统。自然语言分析生成与用户查询相关的子串。本体论分析输出：本体匹配相关生成子串的项; 和术语之间的关系。查询分析分析关于输出的词语和关系的用户查询，包括确定用户查询是否比信息搜索更适合于服务。如果这样确定，则向用户识别用户执行的服务动作。如果没有确定，则：根据输出的条款和关系来改进用户查询; 基于精简的用户查询生成搜索查询，基于搜索查询启动搜索，并且向用户提供搜索结果。

5. 发明申请

US20120303356A1 AUTOMATED SELF-SERVICE USER SUPPORT BASED ON ONTOLOGY ANALYSIS 有权
标题翻译：基于本体论的自动化自助服务用户支持
公开(公告)号：US20120303356A1
公开(公告)日：2012-11-29
申请号：US13459298
申请日：2012-04-30
申请人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
发明人： Currie P. Boyle , Homa Javahery , Eniko I. Rozsa , Paul A. Yamamoto
IPC分类号： G06F17/27 , G06F17/30
CPC分类号： G06F17/30672 , G06F17/2785 , G06F17/30684
摘要： A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to the user query. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. A query analysis analyzes the user query regarding the outputted terms and relationships, including ascertaining whether the user query is more suitable for service than for an information search. If it is so ascertained, then service actions for the user to perform are identified to the user. If it is not so ascertained, then: the user query is refined based on the outputted terms and relationships; a search query is generated based on the refined user query, a search is initiated based on the search query, and results of the search are provided to the user.
摘要翻译：一种用于响应于所接收的用户查询向用户提供信息的方法。自然语言分析生成与用户查询相关的子串。本体论分析输出：本体匹配相关生成子串的项; 和术语之间的关系。查询分析分析关于输出的词语和关系的用户查询，包括确定用户查询是否比信息搜索更适合于服务。如果这样确定，则向用户识别用户执行的服务动作。如果没有确定，则：根据输出的条款和关系来改进用户查询; 基于精简的用户查询生成搜索查询，基于搜索查询启动搜索，并且向用户提供搜索结果。

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