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1. 发明申请

US20090279684A1 METHOD AND SYSTEM FOR CALL CENTER SCREENING 有权
标题翻译：呼叫中心筛选方法与系统
公开(公告)号：US20090279684A1
公开(公告)日：2009-11-12
申请号：US12506063
申请日：2009-07-20
申请人： Douglas J. COWELL , Ravi NARAYAN
发明人： Douglas J. COWELL , Ravi NARAYAN
IPC分类号： H04M3/00
CPC分类号： H04M3/323 , H04M3/42059 , H04M3/51 , H04Q3/64 , H04Q2213/13072 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/13209
摘要： Methods and systems are provided for call center screening that enable a network service provider to dynamically control service request traffic directed to selected service centers. An Advanced Intelligent Network (AIN) service is configured to intercept calls originating from calling parties and directed to trigger numbers designated for processing predetermined service requests. Depending upon the trigger number, the AIN may play an announcement asking a calling party to designate the service requested. Following a calling party's valid response, a second announcement is played asking the calling party to select the type of service associated with the first response. Depending upon the calling party's responses and calling party's location, the AIN may route the call to selected service centers, in order to control the traffic to overloaded service centers.
摘要翻译：提供用于呼叫中心筛选的方法和系统，其使网络服务提供商能够动态地控制指向所选服务中心的服务请求流量。高级智能网络（AIN）服务被配置为拦截源自呼叫方的呼叫并被引导到指定用于处理预定服务请求的触发号码。根据触发器号码，AIN可以播放通知，要求主叫方指定所请求的服务。在主叫方的有效响应之后，播放第二个通知，要求主叫方选择与第一响应相关联的服务类型。根据主叫方的响应和呼叫方的位置，AIN可以将呼叫路由到选定的服务中心，以便控制超载服务中心的流量。

2. 发明授权

US07564957B1 Method and system for call center screening 有权
标题翻译：呼叫中心筛选方法和系统
公开(公告)号：US07564957B1
公开(公告)日：2009-07-21
申请号：US09692926
申请日：2000-10-20
申请人： Douglas J. Cowell , Ravi Narayan
发明人： Douglas J. Cowell , Ravi Narayan
IPC分类号： H04M11/00
CPC分类号： H04M3/323 , H04M3/42059 , H04M3/51 , H04Q3/64 , H04Q2213/13072 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/13209
摘要： Methods and systems are provided for call center screening that enable a network service provider to dynamically control service request traffic directed to selected service centers. An Advanced Intelligent Network (AIN) service is configured to intercept calls originating from calling parties and directed to trigger numbers designated for processing predetermined service requests. Depending upon the trigger number, the AIN may play an announcement asking a calling party to designate the service requested. Following a calling party's valid response, a second announcement is played asking the calling party to select the type of service associated with the first response. Depending upon the calling party's responses and calling party's location, the AIN may route the call to selected service centers, in order to control the traffic to overloaded service centers.
摘要翻译：提供用于呼叫中心筛选的方法和系统，其使网络服务提供商能够动态地控制指向所选服务中心的服务请求流量。高级智能网络（AIN）服务被配置为拦截源自呼叫方的呼叫并被引导到指定用于处理预定服务请求的触发号码。根据触发器号码，AIN可以播放通知，要求主叫方指定所请求的服务。在主叫方的有效响应之后，播放第二个通知，要求主叫方选择与第一响应相关联的服务类型。根据主叫方的响应和呼叫方的位置，AIN可以将呼叫路由到选定的服务中心，以便控制超载服务中心的流量。

3. 发明授权

US08085910B2 Method and system for call center screening 有权
标题翻译：呼叫中心筛选方法和系统
公开(公告)号：US08085910B2
公开(公告)日：2011-12-27
申请号：US12506063
申请日：2009-07-20
申请人： Douglas J. Cowell , Ravi Narayan
发明人： Douglas J. Cowell , Ravi Narayan
IPC分类号： H04M11/00
CPC分类号： H04M3/323 , H04M3/42059 , H04M3/51 , H04Q3/64 , H04Q2213/13072 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/13209
摘要： Methods and systems are provided for call center screening that enable a network service provider to dynamically control service request traffic directed to selected service centers. An Advanced Intelligent Network (AIN) service is configured to intercept calls originating from calling parties and directed to trigger numbers designated for processing predetermined service requests. Depending upon the trigger number, the AIN may play an announcement asking a calling party to designate the service requested. Following a calling party's valid response, a second announcement is played asking the calling party to select the type of service associated with the first response. Depending upon the calling party's responses and calling party's location, the AIN may route the call to selected service centers, in order to control the traffic to overloaded service centers.
摘要翻译：提供用于呼叫中心筛选的方法和系统，其使网络服务提供商能够动态地控制指向所选服务中心的服务请求流量。高级智能网络（AIN）服务被配置为拦截源自呼叫方的呼叫并被引导到指定用于处理预定服务请求的触发号码。根据触发器号码，AIN可以播放通知，要求主叫方指定所请求的服务。在主叫方的有效响应之后，播放第二个通知，要求主叫方选择与第一响应相关联的服务类型。根据主叫方的响应和呼叫方的位置，AIN可以将呼叫路由到选定的服务中心，以便控制超载服务中心的流量。

4. 发明授权

US07945039B1 Operator services customization with advanced intelligent network integration of a profile database 有权
标题翻译：操作员服务定制与高级智能网络集成的配置文件数据库
公开(公告)号：US07945039B1
公开(公告)日：2011-05-17
申请号：US11159905
申请日：2005-06-23
申请人： Margaret Malagon , Veronica Ann Cartier , Jerome Joseph Lanni , Ravi Narayan , Sundar Rajan Padmanabhan , Srinvas Reddy Karra
发明人： Margaret Malagon , Veronica Ann Cartier , Jerome Joseph Lanni , Ravi Narayan , Sundar Rajan Padmanabhan , Srinvas Reddy Karra
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4217 , H04M3/4228 , H04M7/1205 , H04M2207/12 , H04Q3/0025 , H04Q3/0045
摘要： An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations. After provision of the custom branding announcement and menu, the call to the intelligent peripheral is released and the caller is routed to the appropriate service, which can be a directory assistance service.
摘要翻译：高级智能网络架构由具有运营商业务交换机的第一电信服务提供商使用，以为运营商服务呼叫提供增强的呼叫处理。在运营商服务交换机处接收到的呼叫源自第二电信服务提供商，并且第一电信服务提供商向第二电信服务提供商的用户提供定制服务。在操作员业务交换机处接收的呼叫触发交换机查询控制点的指令，进而可以查询外部服务参数数据库。控制点指示交换机将呼叫者临时连接到向呼叫者提供定制品牌宣传的外围资源以及呼叫者可以从其中选择流行目的地的选项菜单。在提供自定义品牌公告和菜单之后，对智能外设的呼叫被释放，并且呼叫者被路由到适当的服务，其可以是目录协助服务。

5. 发明授权

US07190773B1 Device independent caller ID 有权
标题翻译：设备独立的来电显示
公开(公告)号：US07190773B1
公开(公告)日：2007-03-13
申请号：US10083884
申请日：2002-02-27
申请人： Alin D'Silva , Robert A. Chingon , Gerald Y. Honma , Ravi Narayan , Mahesh Rajagopalan , Kevin Trottier , Anirudha Joshi
发明人： Alin D'Silva , Robert A. Chingon , Gerald Y. Honma , Ravi Narayan , Mahesh Rajagopalan , Kevin Trottier , Anirudha Joshi
IPC分类号： H04M1/56 , H04M15/06
CPC分类号： H04M15/06 , H04M7/0033 , H04M15/44 , H04M15/56 , H04M15/90 , H04M2215/0104 , H04M2215/016 , H04M2215/202
摘要： Methods and systems are disclosed for supplying calling party information to a called party via a network comprising a telephone network, a data network, and at least one gateway device. The gateway device is connected to both the telephone network and the data network. The gateway device receives, via the telephone network, signaling information representing a telephone call from the calling party to the called party. The signaling information includes called party information. Calling party information is obtained based on the signaling information. The calling party information is provided to the called party via the data network.
摘要翻译：公开了用于经由包括电话网络，数据网络和至少一个网关设备的网络向主叫方提供主叫方信息的方法和系统。网关设备连接到电话网络和数据网络。网关设备通过电话网络将表示来自呼叫方的电话呼叫的信令信息接收到被叫方。信令信息包括被叫方信息。基于信令信息获得呼叫方信息。呼叫方信息通过数据网络提供给被叫方。

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