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1. 发明授权

US07945039B1 Operator services customization with advanced intelligent network integration of a profile database 有权
标题翻译：操作员服务定制与高级智能网络集成的配置文件数据库
公开(公告)号：US07945039B1
公开(公告)日：2011-05-17
申请号：US11159905
申请日：2005-06-23
申请人： Margaret Malagon , Veronica Ann Cartier , Jerome Joseph Lanni , Ravi Narayan , Sundar Rajan Padmanabhan , Srinvas Reddy Karra
发明人： Margaret Malagon , Veronica Ann Cartier , Jerome Joseph Lanni , Ravi Narayan , Sundar Rajan Padmanabhan , Srinvas Reddy Karra
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4217 , H04M3/4228 , H04M7/1205 , H04M2207/12 , H04Q3/0025 , H04Q3/0045
摘要： An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations. After provision of the custom branding announcement and menu, the call to the intelligent peripheral is released and the caller is routed to the appropriate service, which can be a directory assistance service.
摘要翻译：高级智能网络架构由具有运营商业务交换机的第一电信服务提供商使用，以为运营商服务呼叫提供增强的呼叫处理。在运营商服务交换机处接收到的呼叫源自第二电信服务提供商，并且第一电信服务提供商向第二电信服务提供商的用户提供定制服务。在操作员业务交换机处接收的呼叫触发交换机查询控制点的指令，进而可以查询外部服务参数数据库。控制点指示交换机将呼叫者临时连接到向呼叫者提供定制品牌宣传的外围资源以及呼叫者可以从其中选择流行目的地的选项菜单。在提供自定义品牌公告和菜单之后，对智能外设的呼叫被释放，并且呼叫者被路由到适当的服务，其可以是目录协助服务。

2. 发明授权

US06795543B1 Intelligent routing to automate handling of operator-requested calls 失效
标题翻译：智能路由以自动处理运营商请求的呼叫
公开(公告)号：US06795543B1
公开(公告)日：2004-09-21
申请号：US09612413
申请日：2000-07-07
申请人： Veronica Ann Cartier , James A. Manuel , Margaret Malagon
发明人： Veronica Ann Cartier , James A. Manuel , Margaret Malagon
IPC分类号： H04M360
CPC分类号： H04Q3/0029 , H04M3/42127 , H04M3/60
摘要： A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.
摘要翻译：诸如服务控制点的控制资源使得电话网络将通过明确的操作员服务请求发起的呼叫路由到前端自动化平台。该平台通常以识别可用服务的菜单的形式提供通知。如果平台从呼叫者接收到来自选择服务之一的信号，则该平台将来自于运营商服务呼叫的呼叫转换为与所选服务相关联的呼叫类型。然后，网络将通过网络转换的呼叫路由到用于提供所选服务的预定资源。菜单通知和服务选择处理与后续的呼叫转换有助于尽可能多的操作员服务呼叫远离操作员切换，而是将许多呼叫直接路由到适当的部门，紧急目的地或自动资源。

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