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1. 发明申请

US20120300913A1 System and Method for Dynamic Call-Progress Analysis and Call Processing 有权
标题翻译：动态呼叫进程分析和呼叫处理的系统和方法
公开(公告)号：US20120300913A1
公开(公告)日：2012-11-29
申请号：US13571198
申请日：2012-08-09
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky , Robbie A. Green
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky , Robbie A. Green
IPC分类号： H04M1/64 , H04M11/00
CPC分类号： H04L65/1096 , H04M3/4938 , H04M3/5158 , H04M2203/2027
摘要： A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer (“CPA”) for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.
摘要翻译：诸如交互式语音响应（IVR）之类的电话应用需要快速识别呼叫的性质（例如，是否是应答呼叫的人或机器），以便发起适当的语音应用。通常，呼叫流被发送到呼叫进度分析器（CPA）用于分析。一旦达到结果，根据分析结果，呼叫流被重定向到运行IVR的呼叫处理单元。本方案将呼叫流同时提供给CPA和IVR。允许CPA继续分析和输出一系列分析结果，直到出现预定结果。同时，IVR可以动态地适应最新的分析结果，并以最小的延迟与呼叫进行交互。

2. 发明授权

US08243889B2 System and method for dynamic call-progress analysis and call processing 有权
标题翻译：用于动态呼叫进程分析和呼叫处理的系统和方法
公开(公告)号：US08243889B2
公开(公告)日：2012-08-14
申请号：US12196094
申请日：2008-08-21
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky , Robbie A. Green
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky , Robbie A. Green
IPC分类号： H04M1/64
CPC分类号： H04L65/1096 , H04M3/4938 , H04M3/5158 , H04M2203/2027
摘要： A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer (“CPA”) for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.
摘要翻译：诸如交互式语音响应（“IVR”）之类的电话应用需要快速识别呼叫的性质（例如，是否是应答呼叫的人或机器），以便发起适当的语音应用。通常，呼叫流被发送到呼叫进程分析器（“CPA”）用于分析。一旦达到结果，根据分析结果，呼叫流被重定向到运行IVR的呼叫处理单元。本方案将呼叫流同时提供给CPA和IVR。允许CPA继续分析和输出一系列分析结果，直到出现预定结果。同时，IVR可以动态地适应最新的分析结果，并以最小的延迟与呼叫进行交互。

3. 发明申请

US20090052437A1 System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities 有权
标题翻译：动态电话资源分配在房屋和托管设施之间的系统和方法
公开(公告)号：US20090052437A1
公开(公告)日：2009-02-26
申请号：US12195298
申请日：2008-08-20
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , Rj Auburn , Alexander S. Agranovsky
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , Rj Auburn , Alexander S. Agranovsky
IPC分类号： H04L12/66
CPC分类号： H04M7/006 , H04M3/5237
摘要： A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.
摘要翻译：网络应用网关中心或语音中心的人口提供电话资源。用于呼叫号码的电话应用通常由具有预定义电话XML标签的XML（扩展标记语言）的用户创建并部署在网站上。语音中心提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。个人语音中心可以在托管设施或客户的前提下运行。配置管理服务器有助于在语音中心之间分配电话资源。这是通过适当地更新语音中心目录来实现的。以这种方式，原来的容量在一个前提下，由硬件预先安装，可以上调或下调。如果前提是能力不足，可以从托管设施中补充。如果前提具有剩余能力，可以在外部重新分配供其他人使用。

4. 发明授权

US08355394B2 System and method for dynamic telephony resource allocation between premise and hosted facilities 有权
标题翻译：内部和托管设施之间动态电话资源配置的系统和方法
公开(公告)号：US08355394B2
公开(公告)日：2013-01-15
申请号：US12195298
申请日：2008-08-20
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , RJ Auburn , Alexander S. Agranovsky
IPC分类号： H04L12/28
CPC分类号： H04M7/006 , H04M3/5237
摘要： A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.
摘要翻译：网络应用网关中心或语音中心的人口提供电话资源。用于呼叫号码的电话应用通常由具有预定义电话XML标签的XML（扩展标记语言）的用户创建并部署在网站上。语音中心提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。个人语音中心可以在托管设施或客户的前提下运行。配置管理服务器有助于在语音中心之间分配电话资源。这是通过适当地更新语音中心目录来实现的。以这种方式，原来的容量在一个前提下，由硬件预先安装，可以上调或下调。如果前提是能力不足，可以从托管设施中补充。如果前提具有剩余能力，可以在外部重新分配供其他人使用。

5. 发明申请

US20090052641A1 System and Method for Dynamic Call-Progress Analysis and Call Processing 有权
标题翻译：动态呼叫进程分析和呼叫处理的系统和方法
公开(公告)号：US20090052641A1
公开(公告)日：2009-02-26
申请号：US12196094
申请日：2008-08-21
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , Rj Auburn , Alexander S. Agranovsky , Robbie A. Green
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , Rj Auburn , Alexander S. Agranovsky , Robbie A. Green
IPC分类号： H04M11/00
CPC分类号： H04L65/1096 , H04M3/4938 , H04M3/5158 , H04M2203/2027
摘要： A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer (“CPA”) for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.
摘要翻译：诸如交互式语音响应（“IVR”）之类的电话应用需要快速识别呼叫的性质（例如，是否是应答呼叫的人或机器），以便发起适当的语音应用。通常，呼叫流被发送到呼叫进程分析器（“CPA”）用于分析。一旦达到结果，根据分析结果，呼叫流被重定向到运行IVR的呼叫处理单元。本方案将呼叫流同时提供给CPA和IVR。允许CPA继续分析和输出一系列分析结果，直到出现预定结果。同时，IVR可以动态地适应最新的分析结果，并以最小的延迟与呼叫进行交互。

6. 发明授权

US09374393B2 System and method for dynamic call-progress analysis and call processing 有权
标题翻译：用于动态呼叫进程分析和呼叫处理的系统和方法
公开(公告)号：US09374393B2
公开(公告)日：2016-06-21
申请号：US13571198
申请日：2012-08-09
申请人： Jonathan Robert Taylor , Ryan Stephen Campbell , Robert J. Auburn , Alexander S. Agranovsky , Robbie A. Green
发明人： Jonathan Robert Taylor , Ryan Stephen Campbell , Robert J. Auburn , Alexander S. Agranovsky , Robbie A. Green
IPC分类号： H04M11/00 , H04L29/06 , H04M3/493 , H04M3/51
CPC分类号： H04L65/1096 , H04M3/4938 , H04M3/5158 , H04M2203/2027
摘要： A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer (“CPA”) for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.
摘要翻译：诸如交互式语音响应（“IVR”）之类的电话应用需要快速识别呼叫的性质（例如，是否是应答呼叫的人或机器），以便发起适当的语音应用。通常，呼叫流被发送到呼叫进程分析器（“CPA”）用于分析。一旦达到结果，根据分析结果，呼叫流被重定向到运行IVR的呼叫处理单元。本方案将呼叫流同时提供给CPA和IVR。允许CPA继续分析和输出一系列分析结果，直到出现预定结果。同时，IVR可以动态地适应最新的分析结果，并以最小的延迟与呼叫进行交互。

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