专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US11507581B2 Query response device 有权
公开(公告)号：US11507581B2
公开(公告)日：2022-11-22
申请号：US16866648
申请日：2020-05-05
申请人： Accenture Global Services Limited
发明人： Anatoly Roytman , Alexandre Naressi
IPC分类号： H04M3/51 , G06N20/00 , G06F16/2455 , G06F16/9535 , G06N5/00 , G06N5/02 , H04M3/523 , H04M7/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

2. 发明授权

US10832143B2 Common data repository for improving transactional efficiencies across one or more communication channels 有权
公开(公告)号：US10832143B2
公开(公告)日：2020-11-10
申请号：US14956239
申请日：2015-12-01
申请人： Accenture Global Services Limited
发明人： Junmin Yang , Alexandre Naressi , Christian Souche , Richard Vidal
IPC分类号： G06N5/04 , G06N5/02 , G06Q10/06 , G06N3/08 , G06Q30/02
摘要： Examples of the disclosure enable an information processing system to automatically implement a user interaction diagnostic engine. In some examples, the information processing system analyzes documents to identify parameters associated with profile features and performance metrics. Based on the parameters, correlation values between the profile features and one or more performance metrics are determined. Based on the correlation values, at least one profile feature is identified to improve a parameter associated with the performance metrics. A predictive model associated with the profile features and the performance metrics is generated. One or more actionable items configured to modify the at least one profile feature are determined such that, based on the predictive model, a parameter associated with the performance metrics are predicted to improve upon execution of the one or more actionable items.

3. 发明申请

US20170011114A1 COMMON DATA REPOSITORY FOR IMPROVING TRANSACTIONAL EFFICIENCIES OF USER INTERACTIONS WITH A COMPUTING DEVICE 审中-公开
标题翻译：用于提高计算机设备用户交互效率的通用数据记录
公开(公告)号：US20170011114A1
公开(公告)日：2017-01-12
申请号：US14845395
申请日：2015-09-04
申请人： Accenture Global Services Limited
发明人： Alexandre Naressi , Christian Souche , Richard Vidal , Junmin Yang
IPC分类号： G06F17/30
CPC分类号： G06F17/30625 , G06F17/30011 , G06F17/30684 , G06F17/30705 , G06F17/3071 , G06F17/30719 , G06F17/30734 , G06N99/005
摘要： Examples of the disclosure enable an information processing system to automatically generate a common data repository including a plurality of documents. In some examples, the information processing system is configured to analyze the documents to identify a plurality of topics. Based on the identified topics, the documents are classified into a plurality of sets. A set is associated with a corresponding topic. One or more correlations between the documents are identified and, based on the identified correlations, one or more user interaction tools are generated including an interaction script.
摘要翻译：本公开的示例使得信息处理系统能够自动生成包括多个文档的公共数据存储库。在一些示例中，信息处理系统被配置为分析文档以识别多个主题。基于所识别的主题，将文档分为多个集合。一组与相应的主题相关联。识别文档之间的一个或多个相关性，并且基于所识别的相关性，生成包括交互脚本的一个或多个用户交互工具。

4. 发明授权

US09471638B2 Query response device 有权
标题翻译：查询响应设备
公开(公告)号：US09471638B2
公开(公告)日：2016-10-18
申请号：US14758659
申请日：2014-07-03
申请人： Accenture Global Services Limited
发明人： Anatoly Roytman , Alexandre Naressi
IPC分类号： G06F17/30 , G06N99/00 , G06N5/00 , G06N5/02 , H04M3/51 , H04M7/00
CPC分类号： G06F17/30507 , G06F17/30867 , G06N5/00 , G06N5/025 , G06N99/005 , H04M3/51 , H04M3/5166 , H04M3/5233 , H04M7/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.
摘要翻译：本发明涉及一种查询响应装置，包括：适于接收用户查询的输入; 适于存储一个或多个路由规则的存储器（106）配置成支持与一个或多个活动代理的交互的一个或多个活动代理引擎（116）一个或多个虚拟助理引擎（120）被配置为支持与由人造智能模块（103）实例化的一个或多个虚拟助理的交互; 以及耦合到所述实时代理引擎和所述虚拟助理引擎的路由模块（104），所述路由模块包括处理设备，所述处理设备被配置为：基于来自第一用户的至少第一用户消息的内容来选择与第一用户查询和所述一个或多个路由规则，所述实时代理引擎中的第一个或所述虚拟助理引擎中的第一个; 并且将与第一用户查询相关的一个或多个另外的用户消息路由到所选择的引擎。

5. 发明申请

US20200265051A1 QUERY RESPONSE DEVICE 审中-公开
公开(公告)号：US20200265051A1
公开(公告)日：2020-08-20
申请号：US16866648
申请日：2020-05-05
申请人： Accenture Global Services Limited
发明人： Anatoly ROYTMAN , Alexandre Naressi
IPC分类号： G06F16/2455 , H04M3/523 , H04M3/51 , H04M7/00 , G06N5/02 , G06N5/00 , G06F16/9535 , G06N20/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine

6. 发明授权

US10108698B2 Common data repository for improving transactional efficiencies of user interactions with a computing device 有权
公开(公告)号：US10108698B2
公开(公告)日：2018-10-23
申请号：US14845395
申请日：2015-09-04
申请人： Accenture Global Services Limited
发明人： Alexandre Naressi , Christian Souche , Richard Vidal , Junmin Yang
IPC分类号： G06F17/30 , G06N99/00
摘要： Examples of the disclosure enable an information processing system to automatically generate a common data repository including a plurality of documents. In some examples, the information processing system is configured to analyze the documents to identify a plurality of topics. Based on the identified topics, the documents are classified into a plurality of sets. A set is associated with a corresponding topic. One or more correlations between the documents are identified and, based on the identified correlations, one or more user interaction tools are generated including an interaction script.

7. 发明授权

US10671614B2 Query response device 审中-公开
公开(公告)号：US10671614B2
公开(公告)日：2020-06-02
申请号：US15282408
申请日：2016-09-30
申请人： Accenture Global Services Limited
发明人： Anatoly Roytman , Alexandre Naressi
IPC分类号： G06F16/2455 , G06N20/00 , G06F16/9535 , G06N5/00 , G06N5/02 , H04M3/51 , H04M3/523 , H04M7/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

8. 发明申请

US20170024646A1 COMMON DATA REPOSITORY FOR IMPROVING TRANSACTIONAL EFFICIENCIES ACROSS ONE OR MORE COMMUNICATION CHANNELS 审中-公开
标题翻译：通过一个或多个通信信道改进交换效率的通用数据备份
公开(公告)号：US20170024646A1
公开(公告)日：2017-01-26
申请号：US14956239
申请日：2015-12-01
申请人： Accenture Global Services Limited
发明人： Junmin Yang , Alexandre Naressi , Christian Souche , Richard Vidal
IPC分类号： G06N5/02
CPC分类号： G06N5/022 , G06N3/084 , G06Q10/0639 , G06Q30/0201
摘要： Examples of the disclosure enable an information processing system to automatically implement a user interaction diagnostic engine. In some examples, the information processing system analyzes documents to identify parameters associated with profile features and performance metrics. Based on the parameters, correlation values between the profile features and one or more performance metrics are determined. Based on the correlation values, at least one profile feature is identified to improve a parameter associated with the performance metrics. A predictive model associated with the profile features and the performance metrics is generated. One or more actionable items configured to modify the at least one profile feature are determined such that, based on the predictive model, a parameter associated with the performance metrics are predicted to improve upon execution of the one or more actionable items.
摘要翻译：本公开的示例使得信息处理系统能够自动实现用户交互诊断引擎。在一些示例中，信息处理系统分析文档以识别与简档特征和性能度量相关联的参数。基于参数，确定简档特征与一个或多个性能度量之间的相关值。基于相关值，识别至少一个简档特征以改进与性能度量相关联的参数。生成与简档特征和性能指标相关联的预测模型。被配置为修改至少一个简档特征的一个或多个可操作项目被确定，使得基于预测模型，预测与执行度量相关联的参数以在一个或多个可操作项目的执行时改进。

9. 发明申请

US20170017694A1 QUERY RESPONSE DEVICE 审中-公开
标题翻译： QUERY RESPONSE设备
公开(公告)号：US20170017694A1
公开(公告)日：2017-01-19
申请号：US15282408
申请日：2016-09-30
申请人： Accenture Global Services Limited
发明人： Anatoly ROYTMAN , Alexandre Naressi
IPC分类号： G06F17/30 , G06N99/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine
摘要翻译：本发明涉及一种查询响应装置，包括：适于接收用户查询的输入; 适于存储一个或多个路由规则的存储器（106）配置成支持与一个或多个活动代理的交互的一个或多个活动代理引擎（116）一个或多个虚拟助理引擎（120）被配置为支持与由人造智能模块（103）实例化的一个或多个虚拟助理的交互; 以及耦合到所述实时代理引擎和所述虚拟助理引擎的路由模块（104），所述路由模块包括处理设备，所述处理设备被配置为：基于来自第一用户的至少第一用户消息的内容来选择与第一用户查询和所述一个或多个路由规则，所述实时代理引擎中的第一个或所述虚拟助理引擎中的第一个; 并且将与第一用户查询相关的一个或多个另外的用户消息路由到所选择的引擎

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式