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1. 发明申请

US20090083107A1 METHOD AND SYSTEM FOR STRATEGIC GLOBAL RESOURCE SOURCING 审中-公开
标题翻译：战略性全球资源采购方法与系统
公开(公告)号：US20090083107A1
公开(公告)日：2009-03-26
申请号：US11860336
申请日：2007-09-24
申请人： Ching-Hua Chen-Ritzo , Daniel Patrick Connors , Markus Ettl , Mayank Sharma , Karthik Sourirajan
发明人： Ching-Hua Chen-Ritzo , Daniel Patrick Connors , Markus Ettl , Mayank Sharma , Karthik Sourirajan
IPC分类号： G05B17/00
CPC分类号： G06Q10/0631 , G06Q10/04 , G06Q10/06 , G06Q10/06315
摘要： Method and system for strategic global resource sourcing in one aspect incorporates concurrently a plurality of qualitative and quantitative attributes that influence performance of sourcing strategy with respect to one or more quantitative measures, quantifies an impact of said qualitative attributes using said one or more quantitative measures, and optimizes the sourcing strategy with respect to said one or more quantitative measures subject to one or more constraints.
摘要翻译：一方面战略性全球资源采购的方法和系统同时并入多个定性和定量属性，其影响采购策略对一个或多个定量测量的性能，使用所述一个或多个定量测量量化所述定性属性的影响，并且针对受到一个或多个约束的所述一个或多个定量测量来优化采购策略。

2. 发明授权

US11593722B2 Method and structure for risk-based resource planning for configurable products 有权
公开(公告)号：US11593722B2
公开(公告)日：2023-02-28
申请号：US11960404
申请日：2007-12-19
申请人： Markus Ettl , Ching-Hua Chen-Ritzo , John P. Fasano , Aliza Rivka Heching , Karthik Sourirajan , Robert J. Wittrock
发明人： Markus Ettl , Ching-Hua Chen-Ritzo , John P. Fasano , Aliza Rivka Heching , Karthik Sourirajan , Robert J. Wittrock
IPC分类号： G06Q10/06 , G06Q10/0631
摘要： A method for planning under uncertainty is disclosed. The method includes steps of processing a stochastic programming formulation based on forecast values of at least one of product and service configurations, and determining a resource requirements plan for one or more planning periods in a non-deterministic bill of resources of at least two levels.

3. 发明申请

US20090164262A1 METHOD AND STRUCTURE FOR RISK-BASED RESOURCE PLANNING FOR CONFIGURABLE PRODUCTS 审中-公开
标题翻译：基于风险资源规划的可配置产品的方法和结构
公开(公告)号：US20090164262A1
公开(公告)日：2009-06-25
申请号：US11960404
申请日：2007-12-19
申请人： Markus Ettl , Ching-Hua Chen-Ritzo , John P. Fasano , Aliza Rivka HECHING , Karthik Sourirajan , Robert J. Wittrock
发明人： Markus Ettl , Ching-Hua Chen-Ritzo , John P. Fasano , Aliza Rivka HECHING , Karthik Sourirajan , Robert J. Wittrock
IPC分类号： G06F17/00
CPC分类号： G06Q10/06 , G06Q10/0631
摘要： A method for planning under uncertainty is disclosed. The method includes steps of processing a stochastic programming formulation based on forecast values of at least one of product and service configurations, and determining a resource requirements plan for one or more planning periods in a non-deterministic bill of resources of at least two levels.
摘要翻译：披露了一种在不确定性下进行规划的方法。该方法包括基于产品和服务配置中的至少一个的预测值来处理随机节目制定的步骤，以及确定至少两个级别的非确定性资源清单中的一个或多个规划周期的资源需求计划。

4. 发明申请

US20080177615A1 METHOD AND SYSTEM FOR MINIMIZING RISK IN CONTACT CENTER MANAGEMENT CONTRACTS 失效
标题翻译：联系中心管理合同风险最小化的方法和系统
公开(公告)号：US20080177615A1
公开(公告)日：2008-07-24
申请号：US11624312
申请日：2007-01-18
申请人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
发明人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , G06Q10/0635 , G06Q10/0637
摘要： A method (and system) for contact center management contract evaluation including determining a potential profitability/risk for contact center management based upon a proposed contract term between one of a client and a service provider, and a service provider and a vendor.
摘要翻译：一种用于联络中心管理合同评估的方法（和系统），包括根据客户端和服务提供商之一以及服务提供商和供应商之间的提出的合同条款确定联络中心管理的潜在利润/风险。

5. 发明授权

US08185227B2 Method and system for determining manufacturing throughput target 有权
标题翻译：确定制造吞吐量目标的方法和系统
公开(公告)号：US08185227B2
公开(公告)日：2012-05-22
申请号：US12685393
申请日：2010-01-11
申请人： Sugato Bagchi , Lindsay E. Burns , Steven C. Catlett , Ching-Hua Chen-Ritzo
发明人： Sugato Bagchi , Lindsay E. Burns , Steven C. Catlett , Ching-Hua Chen-Ritzo
IPC分类号： G06F19/00
CPC分类号： G06Q10/06
摘要： A first linear combination of a local moving aggregated quantity derived from a WIP distribution and a global aggregated quantity derived from the WIP distribution is calculated for each range for a given product type in a manufacturing line. The first linear combination serves as a first throughput target for the range and product. A second linear combination of a standard deviation of the non-zero portion of the WIP distribution and the global aggregated quantity is calculated for the product type in the manufacturing line. The coefficients of this second linear combination are predetermined. This second linear combination serves as a second throughput target. A throughput target for each range is determined by determining the minimum of the first throughput target, which can be different for each range, and the second throughput target, which is common across all ranges.
摘要翻译：对于生产线中给定产品类型的每个范围，计算从WIP分布导出的局部移动聚合量和从WIP分布导出的全局聚合量的第一线性组合。第一个线性组合作为范围和产品的第一个吞吐量目标。对于生产线中的产品类型计算WIP分布的非零部分的标准偏差与全局总计量的第二线性组合。该第二线性组合的系数是预定的。该第二线性组合用作第二吞吐量目标。通过确定对于每个范围可以是不同的第一吞吐量目标的最小值和在所有范围内共同的第二吞吐量目标来确定每个范围的吞吐量目标。

6. 发明授权

US08660884B2 Method and system for estimating demand impact on a firm under crisis 有权
标题翻译：估计对危机企业的需求影响的方法和系统
公开(公告)号：US08660884B2
公开(公告)日：2014-02-25
申请号：US11627076
申请日：2007-01-25
申请人： Ching-Hua Chen-Ritzo , Pawan Raghunath Chowdhary , Thomas Robert Ervolina , Dharmashankar Subramanian
发明人： Ching-Hua Chen-Ritzo , Pawan Raghunath Chowdhary , Thomas Robert Ervolina , Dharmashankar Subramanian
IPC分类号： G06Q10/00 , G06Q10/06
CPC分类号： G06Q10/06375 , G06Q30/0202 , G06Q30/0205 , G06Q40/00
摘要： Market demand is estimated for a firm under crisis, beginning with an operational demand forecast of a firm as input, correcting that forecast to account for the impact of a pandemic or other extraordinary market-disrupting circumstance, and providing a corrected operational demand forecast as output. The correction to account for the impact of an extraordinary market-disrupting circumstance is based on an estimated economic impact of the disruption and an estimated reduction of the firm's sales force attributable to the disruption.
摘要翻译：估计一家企业处于危机状态的市场需求，首先是对企业作为投入的业务需求预测，纠正该预测以解决大流行或其他非凡的市场干扰环境的影响，并将经修正的经营需求预测作为产出。解决非常市场扰乱情况的影响的更正是基于中断的估计经济影响，以及由于中断而导致的公司销售力量的估计减少。

7. 发明申请

US20080177606A1 METHOD AND SYSTEM FOR ALLOCATING CALLS TO CALL CENTER VENDORS 审中-公开
标题翻译：分配呼叫中心供应商的方法和系统
公开(公告)号：US20080177606A1
公开(公告)日：2008-07-24
申请号：US11624316
申请日：2007-01-18
申请人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
发明人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
IPC分类号： G06F17/30 , G06Q30/00
CPC分类号： G06Q30/02 , G06Q10/06 , G06Q40/12
摘要： A system (and method) for allocating a contact to a vendor includes determining a real-time allocation of contact based upon one of a client-to-service provider payment structure, a service provider-to-vendor payment structure, and a real-time client contact handling demand.
摘要翻译：用于将联系人分配给供应商的系统（和方法）包括基于客户端到服务提供商支付结构，服务提供商到供应商支付结构和实时分配的支付结构之一来确定联系人的实时分配。时间客户联系处理需求。

8. 发明申请

US20080162246A1 METHOD AND SYSTEM FOR CONTRACT BASED CALL CENTER AND/OR CONTACT CENTER MANAGEMENT 审中-公开
标题翻译：基于合同的呼叫中心和/或联络中心管理的方法和系统
公开(公告)号：US20080162246A1
公开(公告)日：2008-07-03
申请号：US11619564
申请日：2007-01-03
申请人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
发明人： Ching-Hua Chen-Ritzo , Daniel Connors , Laura Wynter
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00 , G06Q30/016
摘要： A method (and system) for allocating contacts to a vendor including determining an allocation of contacts to a vendor based upon one of a client to service provider payment structure, a service provider to vendor payment structure, and a client contact handling demand.
摘要翻译：一种用于将联系人分配给供应商的方法（和系统），包括基于客户端到服务提供商支付结构，服务提供商到供应商支付结构之一以及客户端联系人处理需求来确定向供应商的联系的分配。

9. 发明申请

US20070124190A1 METHOD AND SYSTEM FOR ESTIMATING SUPPLY IMPACT ON A FIRM UNDER A GLOBAL CRISIS 审中-公开
标题翻译：用于评估全球危机对企业的供应影响的方法和系统
公开(公告)号：US20070124190A1
公开(公告)日：2007-05-31
申请号：US11627064
申请日：2007-01-25
申请人： Ching-Hua Chen-Ritzo , Pawan Chowdhary , Thomas Ervolina , Dharmashankar Subramanian
发明人： Ching-Hua Chen-Ritzo , Pawan Chowdhary , Thomas Ervolina , Dharmashankar Subramanian
IPC分类号： G06F17/30
CPC分类号： H01L27/10855 , G06Q10/063 , G06Q10/0631 , G06Q10/06311 , G06Q10/06312 , G06Q30/0202 , G06Q30/0205 , H01L21/2254 , H01L21/2257 , H01L21/26586 , H01L21/28512 , H01L21/28525 , H01L21/76877 , H01L21/823425 , H01L21/823475 , H01L23/485 , H01L27/10873 , H01L27/10888 , H01L29/1083 , H01L29/6656 , H01L29/6659 , H01L2924/0002 , H01L2924/00
摘要： The availability of relevant business resources, or supply, during a global crisis or disruption are estimated by using a forecast of a baseline supply of human resources and various forms of infrastructure and raw materials for a firm as input. That forecast is corrected to account for the impact of a crisis or other disruption, and a corrected forecast as output is provided. The corrected forecast reflects changes in the availability of business resources due to the crisis or disruption, dependencies between resources, as well as any mitigating effects resulting from the implementation of mitigation policies.
摘要翻译：通过对企业的人力资源和各种形式的基础设施和原材料的基准供给的预测作为投入来估计在全球危机或中断期间提供相关业务资源或供应。该预测得到纠正，以解决危机或其他中断的影响，以及提供产出的经过修正的预测。纠正的预测反映了由于危机或干扰，资源之间的依赖关系以及执行缓解政策造成的任何减轻影响的业务资源可用性的变化。

10. 发明申请

US20110172801A1 METHOD AND SYSTEM FOR DETERMINING MANUFACTURING THROUGHPUT TARGET 有权
标题翻译：用于确定制造目标的方法和系统
公开(公告)号：US20110172801A1
公开(公告)日：2011-07-14
申请号：US12685393
申请日：2010-01-11
申请人： Sugato Bagchi , Lindsay E. Burns , Steven C. Catlett , Ching-Hua Chen-Ritzo
发明人： Sugato Bagchi , Lindsay E. Burns , Steven C. Catlett , Ching-Hua Chen-Ritzo
IPC分类号： G06F17/50
CPC分类号： G06Q10/06
摘要： A first linear combination of a local moving aggregated quantity derived from a WIP distribution and a global aggregated quantity derived from the WIP distribution is calculated for each range for a given product type in a manufacturing line. The first linear combination serves as a first throughput target for the range and product. A second linear combination of a standard deviation of the non-zero portion of the WIP distribution and the global aggregated quantity is calculated for the product type in the manufacturing line. The coefficients of this second linear combination are predetermined. This second linear combination serves as a second throughput target. A throughput target for each range is determined by determining the minimum of the first throughput target, which can be different for each range, and the second throughput target, which is common across all ranges.
摘要翻译：对于生产线中给定产品类型的每个范围，计算从WIP分布导出的局部移动聚合量和从WIP分布导出的全局聚合量的第一线性组合。第一个线性组合作为范围和产品的第一个吞吐量目标。对于生产线中的产品类型计算WIP分布的非零部分的标准偏差与全局总计量的第二线性组合。该第二线性组合的系数是预定的。该第二线性组合用作第二吞吐量目标。通过确定对于每个范围可以是不同的第一吞吐量目标的最小值和在所有范围内共同的第二吞吐量目标来确定每个范围的吞吐量目标。

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