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1. 发明授权

US10310948B2 Evaluation of risk of data loss and backup procedures 有权
公开(公告)号：US10310948B2
公开(公告)日：2019-06-04
申请号：US15208801
申请日：2016-07-13
申请人： Dell Products, L.P.
发明人： Marc Hammons , Michael Gatson , Yuan-Chang Lo , Philip Seibert , Todd Swierk
IPC分类号： G06F3/06 , G06F11/14 , G06F11/30 , G06F11/34
摘要： Systems, devices and methods for the assessment and mitigation of risk associated with the potential loss of data stored by an IHS (Information Handling System). The risk assessment incorporates contextual and behavioral data provided by the IHS where the data describes file operations by the IHS, the physical use of the IHS, system information that describes the platform of the IHS and hardware installed on the IHS and data backup procedures implemented by the IHS. Based on the data associated with an IHS, a scoring algorithm determines a behavioral risk of loss that reflects the use of the IHS and a contextual risk of loss that reflects user input to individual files, thus indicating the time required to recreate a file. The backup procedures implemented by the IHS are then evaluated in light of the determined risk assessment. Backup procedure recommendations that mitigate the identified risks are provided to the IHS.

2. 发明授权

US09940200B2 Storage device failure recovery system 有权
公开(公告)号：US09940200B2
公开(公告)日：2018-04-10
申请号：US15004608
申请日：2016-01-22
申请人： Dell Products L.P.
发明人： Carlton A. Andrews , Gary D. Huber , Yuan-Chang Lo , Todd Swierk
IPC分类号： G06F11/00 , G06F11/14 , G06F3/06
CPC分类号： G06F11/1415 , G06F3/0619 , G06F3/0629 , G06F3/0673 , G06F11/1435 , G06F11/1446 , G06F11/1458 , G06F11/1464 , G06F11/1469 , G06F2201/805
摘要： A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

3. 发明授权

US09680939B2 Maintaining technical support continuity across system restarts and multiple operating systems 有权
公开(公告)号：US09680939B2
公开(公告)日：2017-06-13
申请号：US14134699
申请日：2013-12-19
申请人： Dell Products, L.P.
发明人： Philip M. Seibert , Todd Swierk , Gary Douglas Huber , Carlton A. Andrews
IPC分类号： H04L29/08 , G06Q30/00 , G06Q10/06
CPC分类号： H04L67/143 , G06Q10/063114 , G06Q30/016 , H04L67/146
摘要： Embodiments of systems and methods for systems and methods for maintaining technical support continuity across system restarts and multiple operating systems are described herein. In an embodiment, a method may include receiving a request to initiate a user support session. Additionally, the method may include receiving a unique identifier associated with a device to be contacted during the user support session. The method may also include establishing a user support session in association with the unique identifier. The unique identifier may be a hardware identification tag, a system-specific service tag, or the like.

4. 发明申请

US20150149540A1 Manipulating Audio and/or Speech in a Virtual Collaboration Session 审中-公开
标题翻译：在虚拟协作会话中操纵音频和/或语音
公开(公告)号：US20150149540A1
公开(公告)日：2015-05-28
申请号：US14088139
申请日：2013-11-22
申请人： Dell Products, L.P.
发明人： Clifton J. Barker , Michael S. Gatson , Todd Swierk , Jason A. Shepherd , Yuan-Chang Lo
IPC分类号： H04L29/06
CPC分类号： H04L12/1827 , H04L12/1831 , H04L65/4038
摘要： Systems and methods for manipulating audio and/or speech in a virtual collaboration session. In some embodiments, a method may include capturing speech originated by a given one of a plurality of participants during a virtual collaboration session, and capturing a discrete collaboration event originated by the given participant during the virtual collaboration session. The method may also include synchronizing the speech with the event and storing the synchronized speech and event.
摘要翻译：用于在虚拟协作会话中操纵音频和/或语音的系统和方法。在一些实施例中，一种方法可以包括在虚拟协作会话期间捕获由多个参与者中给定的一个参与者发起的语音，以及在虚拟协作会话期间捕获由给定参与者发起的离散协作事件。该方法还可以包括使语音与事件同步并存储同步的语音和事件。

5. 发明授权

US09612776B2 Dynamically updated user data cache for persistent productivity 有权
公开(公告)号：US09612776B2
公开(公告)日：2017-04-04
申请号：US14144751
申请日：2013-12-31
申请人： Dell Products, L.P.
发明人： Carlton A Andrews , Gary Douglas Huber , Manish Bhaskar , Munif Mohammed Farhan , Satya Mylvara , Todd Swierk , William F. Sauber , Philip M. Seibert
IPC分类号： G06F3/06 , G06F12/02 , G06F12/08 , G06F12/084 , G06F9/50
CPC分类号： G06F3/0685 , G06F3/0614 , G06F3/0655 , G06F9/50 , G06F12/084
摘要： The present embodiments describe systems and methods for a dynamically updated user data cache for persistent productivity. In an embodiment, the system includes caching mechanism optimized to support user productivity in the case of a primary storage failure. For example, an embodiment of a method includes establishing a cache for caching user data in a persistent data storage device that is accessible by a first operating system and a second operating system. The method may also include identifying a set of user data to be stored in the cache. Additionally, the method may include storing the set of user data into the cache. The method may also include accessing the set of user data stored in the cache with the second operating system in response to the first operating system being in a degraded condition.

6. 发明授权

US09471256B2 Systems and methods for restoring data in a degraded computer system 有权
标题翻译：在退化的计算机系统中恢复数据的系统和方法
公开(公告)号：US09471256B2
公开(公告)日：2016-10-18
申请号：US14231668
申请日：2014-03-31
申请人： Dell Products, L.P.
发明人： Philip M. Seibert , Todd Swierk , Gary Douglas Huber , Carlton A. Andrews , Munif Mohammed Farhan
IPC分类号： G06F11/00 , G06F3/06 , G06F11/16 , G06F11/20
CPC分类号： G06F3/0683 , G06F3/061 , G06F3/0619 , G06F3/0647 , G06F3/0685 , G06F11/1662 , G06F11/2094
摘要： Methods and systems for restoring data in a degraded computer system are presented. In an embodiment, a method includes storing user data to a hard disk drive that is local to a user interface device. The method may also include storing a sub-set of the user data to a internal data storage device that is local to the user interface device. Additionally, the method may include copying the sub-set of the user data from the internal data storage device to a remote data storage device in response to a degradation of system performance of the user interface device. In an embodiment, the data may be retrieved from the internal data storage by an external system, even when the user interface device is in a degraded or unresponsive state.
摘要翻译：介绍了降级计算机系统恢复数据的方法和系统。在一个实施例中，一种方法包括将用户数据存储到用户界面设备本地的硬盘驱动器。该方法还可以包括将用户数据的子集存储到用户界面设备本地的内部数据存储设备。此外，该方法可以包括响应于用户界面设备的系统性能的劣化，将用户数据的子集从内部数据存储设备复制到远程数据存储设备。在一个实施例中，即使当用户界面设备处于劣化或不响应状态时，也可以由外部系统从内部数据存储器检索数据。

7. 发明授权

US09398059B2 Managing information and content sharing in a virtual collaboration session 有权
标题翻译：在虚拟协作会话中管理信息和内容共享
公开(公告)号：US09398059B2
公开(公告)日：2016-07-19
申请号：US14088080
申请日：2013-11-22
申请人： Dell Products, L.P.
发明人： Jason A. Shepherd , Michael S. Gatson , Todd Swierk , Clifton J. Barker , Yuan-Chang Lo
IPC分类号： G06F3/048 , H04L29/06
CPC分类号： H04L65/403
摘要： Systems and methods for managing information and content sharing in a virtual collaboration session. In some embodiments, a method may include creating a virtual collaboration workspace for a plurality of participants, where each of the participants operates a device configured to access the workspace, the workspace including a public portion and a plurality of private portions, the public portion accessible to each of the participants and each of the plurality of private portions accessible to a corresponding participant to the exclusion of at least another participant. The method may also include providing, to a given one of the participants, a representation of the public portion and a representation of the given participant's corresponding private portion, where the representation of the public portion and the representation of the given participant's corresponding private portion are renderable concurrently in a single window of a graphical user interface displayable by the given participant's device.
摘要翻译：用于在虚拟协作会话中管理信息和内容共享的系统和方法。在一些实施例中，方法可以包括为多个参与者创建虚拟协作工作空间，其中每个参与者操作配置成访问工作空间的设备，该工作空间包括公共部分和多个私有部分，公共部分可访问到相应参与者可访问的每个参与者和多个私人部分中的每一个，以排除至少另一个参与者。该方法还可以包括向给定的一个参与者提供公共部分的表示和给定参与者对应的私有部分的表示，其中公共部分的表示和给定参与者对应的私有部分的表示是可以在给定参与者的设备可显示的图形用户界面的单个窗口中同时呈现。

8. 发明授权

US09329833B2 Visual audio quality cues and context awareness in a virtual collaboration session 有权
标题翻译：虚拟协作会话中的可视化音频质量提示和上下文感知
公开(公告)号：US09329833B2
公开(公告)日：2016-05-03
申请号：US14136690
申请日：2013-12-20
申请人： Dell Products, L.P.
发明人： Todd Swierk , Michael S. Gatson , Jason A. Shepherd , Clifton J. Barker , Yuan-Chang Lo
IPC分类号： G10L21/06 , G06F3/16 , H04L12/26 , H04M3/22 , G10L25/60
CPC分类号： G06F3/167 , G10L25/60 , H04L43/08 , H04L43/12 , H04M3/2227 , H04M2203/352
摘要： Systems and methods for providing visual audio quality cues and context awareness in a virtual collaboration session. In some embodiments, a method may include receiving a plurality of audio signals, each audio signal captured from one of a plurality of a participants of a virtual collaboration session; determining, for each of the plurality of participants, a voice quality of the participant's audio signal; and providing a visual cue of the voice quality of each participant's audio signal to at least one of the plurality of participants.
摘要翻译：在虚拟协作会话中提供视觉音频质量提示和上下文感知的系统和方法。在一些实施例中，一种方法可以包括接收多个音频信号，每个音频信号从虚拟协作会话的多个参与者之一捕获; 为所述多个参与者中的每一个确定参与者的音频信号的语音质量; 以及向所述多个参与者中的至少一个提供每个参与者的音频信号的语音质量的视觉提示。

9. 发明申请

US20150143170A1 STORAGE DEVICE FAILURE RECOVERY SYSTEM 有权
标题翻译：存储设备故障恢复系统
公开(公告)号：US20150143170A1
公开(公告)日：2015-05-21
申请号：US14081786
申请日：2013-11-15
申请人： Dell Products L.P.
发明人： Carlton A. Andrews , Gary D. Huber , Yuan-Chang Lo , Todd Swierk
IPC分类号： G06F11/14
CPC分类号： G06F11/1415 , G06F3/0619 , G06F3/0629 , G06F3/0673 , G06F11/1435 , G06F11/1446 , G06F11/1458 , G06F11/1464 , G06F11/1469 , G06F2201/805
摘要： A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.
摘要翻译：存储设备故障恢复系统包括通过网络耦合在一起的存储IHS和用户IHS。用户IHS包括具有存储设备的存储系统和存储修复功能，其使用来自存储设备的数据通过网络周期性地向存储IHS提供存储设备映像。存储修复功能使用存储在存储IHS上的存储设备图像来检测存储设备的故障并在用户IHS上流式操作系统。使用存储在存储IHS上的存储设备映像在用户IHS上流式传输操作系统时，存储修复功能分析存储设备的故障，确定存储系统故障恢复过程，并执行存储系统故障恢复过程以恢复用户通过流式操作系统在用户IHS上保持生产力的存储系统。

10. 发明授权

US10146628B2 Software backup and restoration procedures using application and file monitoring 有权
公开(公告)号：US10146628B2
公开(公告)日：2018-12-04
申请号：US15185832
申请日：2016-06-17
申请人： Dell Products, L.P.
发明人： Marc Hammons , Yuan-Chang Lo , Michael Gatson , Philip Seibert , Todd Swierk , Nikhil Vichare
IPC分类号： G06F11/14
摘要： Embodiments provide the ability to configure software backup and restoration procedures on an IHS (Information Handling System) with minimal or no input from a user. Embodiments utilize local monitors on an IHS in order to generate metadata describing the use of software applications installed on the IHS. A remote analytics engine process the metadata received from multiple participating IHSs to generate inputs used by the restoration and backup procedures implemented by the IHS. The metadata generated by an IHS is used to determine valuations for the applications and files installed on the IHS. These valuations may then be utilized to identify files of significant value to the user, which may then be designated for backup by the backup procedures implemented by the IHS. The generated valuations may also be used to select the applications that should be reinstalled in order to restore the IHS to an approximated prior operating state.

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