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1. 发明授权

US10459985B2 Managing behavior in a virtual collaboration session 有权
公开(公告)号：US10459985B2
公开(公告)日：2019-10-29
申请号：US14096918
申请日：2013-12-04
申请人： Dell Products, L.P.
发明人： Jason A. Shepherd , Michael S. Gatson , Todd Swierk , Clifton J. Barker , Yuan-Chang Lo
IPC分类号： G06F17/30 , G06F16/95 , H04L29/06 , H04L29/08 , G06Q10/10
摘要： Systems and methods for managing behavior in a virtual collaboration session. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive engagement metrics from a participant of a virtual collaboration session, wherein the engagement metrics are indicative of the participant's level of engagement in the virtual collaboration session; calculate a score based upon the engagement metrics; and provide the score to the participant.

2. 发明授权

US10419214B2 Mobile device management delegate for managing isolated devices 有权
公开(公告)号：US10419214B2
公开(公告)日：2019-09-17
申请号：US14981031
申请日：2015-12-28
申请人： Dell Products L.P.
发明人： Carlton A. Andrews , Warren W. Robbins , Yuan-Chang Lo
IPC分类号： H04L9/08 , H04L29/06 , H04W12/00
摘要： A device manager establishes a mobile device and a gateway as managed devices. The device manager generates management metadata and a split cryptographic key. The management metadata may include information identifying the mobile device. The metadata may include a gateway key part and a mobile key part which, in combination, are sufficient to decrypt information encrypted with the management split key. The device manager may encrypt the management metadata using the management split key. The device manager may send the gateway key part and the encrypted management metadata to the gateway and the mobile key part to the mobile device. Subsequent delivery of the mobile key part to the gateway, by the mobile device, enables the gateway to decrypt the encrypted management metadata and recognize the mobile device as a management device delegate sanctioned by the device manager to perform delegated management of the gateway.

3. 发明授权

US09959127B2 Systems and methods for exporting diagnostic data and securing privileges in a service operating system 有权
公开(公告)号：US09959127B2
公开(公告)日：2018-05-01
申请号：US14727784
申请日：2015-06-01
申请人： Dell Products, L.P.
发明人： Philip M. Seibert , Yuan-Chang Lo , Carlton A. Andrews , Todd Erick Swierk , Kurian George , Dirie N. Herzi , Danilo O. Tan
IPC分类号： G06F11/30 , G06F12/14 , G06F9/44 , G06F21/31 , G06F11/34 , G06F21/57
CPC分类号： G06F9/4406 , G06F11/34 , G06F21/31 , G06F21/575 , G06F2221/2105
摘要： Systems and methods for exporting failure and diagnostic data and securing privileges in a service Operating System (OS). In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a malfunction; store malfunction data in a predefined location; detect the coupling of an external device to the IHS; and export the malfunction data from the predefined location to the external device.

4. 发明授权

US09870282B2 Systems and methods for providing service and support to computing devices with boot failure 有权
公开(公告)号：US09870282B2
公开(公告)日：2018-01-16
申请号：US14708417
申请日：2015-05-11
申请人： Dell Products, L.P.
发明人： Todd Erick Swierk , Carlton A. Andrews , Bruce C. Bell , Michael Todd Boyum , Subramanian Ganesan , Yuan-Chang Lo , Phillip M. Seibert
IPC分类号： G06F11/00 , G06F11/07 , G06F9/44 , G06F21/50 , G06F9/455
CPC分类号： G06F11/0793 , G06F9/4406 , G06F9/45533 , G06F11/0709 , G06F11/079 , G06F21/31 , G06F21/50 , G06F21/575 , G06F21/6227 , G06F2221/034
摘要： Systems and methods for providing service and to computing devices. In some embodiments, an Information Handling System (IHS) includes a Basic I/O System (BIOS) and a memory coupled to the BIOS, the memory including program instructions stored thereon that, upon execution by the IHS, cause the IHS to: determine that the IHS is operating in a degraded state; and initiate one or more support, diagnostics, or remediation operations in response to the determination.

5. 发明申请

US20170344420A1 Discovery and Remediation of a Device via a Peer Device 审中-公开
公开(公告)号：US20170344420A1
公开(公告)日：2017-11-30
申请号：US15163130
申请日：2016-05-24
申请人： Dell Products, L.P.
发明人： Philip Seibert , Anantha Boyapalle , Yuan-Chang Lo , Marc Hammons , Todd Swierk
IPC分类号： G06F11/07 , H04W84/12 , H04W76/02
CPC分类号： G06F11/0793 , G06F11/0709 , G06F11/079 , H04W76/14 , H04W84/12
摘要： Methods, systems and devices for peer remediation of a malfunctioning IHS (Information Handling System). A malfunctioning IHS broadcasts a mayday beacon indicating a failure condition. The mayday beacon may be a peer-to-peer wireless broadcast using a Wi-Fi SSID that signals that the malfunctioning IHS is searching for a peer IHS configured to provide remediation resources. A peer IHS configured to provide peer remediation responds to the mayday beacon. A peer peer-to-peer wireless connection, such as a Wi-Fi direct connection, is established and used by the malfunctioning IHS to access remediation resources stored on the peer IHS. The remediation resources, which may include a service operating system, are run on the malfunctioning IHS from the peer IHS. The peer IHS may utilize diagnostic information provided by the malfunctioning IHS to determine the remediation resources to be used. The peer IHS may utilize a remote diagnostic service for determining the remediation resources.

6. 发明授权

US09665452B2 Systems and methods for smart diagnoses and triage of failures with identity continuity 有权
公开(公告)号：US09665452B2
公开(公告)日：2017-05-30
申请号：US14742253
申请日：2015-06-17
申请人： Dell Products, L.P.
发明人： Todd Erick Swierk , Carlton A. Andrews , Yuan-Chang Lo , Philip M. Seibert
IPC分类号： G06F11/00 , G06F11/22
CPC分类号： G06F11/2284 , G06F11/2205 , G06F11/2268 , G06F11/2294
摘要： Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

7. 发明授权

US09565526B2 System and method for dynamic geo-fencing 有权
标题翻译：动态地理围栏的系统和方法
公开(公告)号：US09565526B2
公开(公告)日：2017-02-07
申请号：US13776104
申请日：2013-02-25
申请人： Dell Products L.P.
发明人： Raziuddin Ali , Jason A. Shepherd , Philip M. Seibert , Yuan-Chang Lo , Douglas Miles Anson
IPC分类号： H04W4/02
CPC分类号： H04W4/022
摘要： In one embodiment, a method includes establishing a geo-fencing environment for the information handling system. The method further includes monitoring a stream of context information. In addition, the method includes determining whether the geo-fencing environment should be dynamically modified responsive to new context information in the stream. Furthermore, the method includes dynamically modifying the geo-fencing environment responsive to the determining so indicating.
摘要翻译：在一个实施例中，一种方法包括为信息处理系统建立地理围栏环境。该方法还包括监视上下文信息流。另外，该方法包括响应于该流中的新上下文信息来确定地理围栏环境是否应被动态修改。此外，该方法包括响应于确定所述指示来动态修改地理围栏环境。

8. 发明申请

US20160217009A1 CONTEXT AND OPTIMIZATION FRAMEWORK 有权
标题翻译：背景和优化框架
公开(公告)号：US20160217009A1
公开(公告)日：2016-07-28
申请号：US14603118
申请日：2015-01-22
申请人： DELL PRODUCTS L.P.
发明人： Munif M. Farhan , Yuan-Chang Lo , Rocco Ancona
IPC分类号： G06F9/50 , G06F9/48
CPC分类号： G06F9/5011 , G06F9/4881 , G06F9/5027 , Y02D10/22
摘要： Methods and systems for optimizing resources are disclosed. A method for optimizing resources may include aggregating a first data and a second data from a plurality of network resources into a context information set, deriving a complex context information set from an association of the first data and the second data in the context information set, receiving a resource request, generating an optimized resource request based on an optimization criteria, identifying a network resource to perform the optimized resource request based on the context information set and the complex context information set, executing an action with the network resource to fulfill the optimized resource request, and updating the context information set based on the action.
摘要翻译：公开了优化资源的方法和系统。用于优化资源的方法可以包括将来自多个网络资源的第一数据和第二数据聚合到上下文信息集中，从上下文信息集中的第一数据和第二数据的关联导出复杂上下文信息集合，接收资源请求，基于优化准则生成优化的资源请求，基于所述上下文信息集合和所述复杂上下文信息集合识别网络资源以执行所述优化的资源请求，执行与所述网络资源的动作以实现所述优化的资源请求资源请求，以及基于该动作更新上下文信息集。

9. 发明授权

US09372543B2 Presentation interface in a virtual collaboration session 有权
标题翻译：虚拟协作会话中的演示界面
公开(公告)号：US09372543B2
公开(公告)日：2016-06-21
申请号：US14107766
申请日：2013-12-16
申请人： Dell Products, L.P.
发明人： Yuan-Chang Lo , Michael S. Gatson , Todd Swierk , Clifton J. Barker , Jason A. Shepherd
IPC分类号： G06F3/048 , G06F3/01 , G06F3/00 , G06F3/0484 , H04L29/06 , H04L29/08 , G06F3/0481 , G06Q10/10
CPC分类号： G06F3/017 , G06F3/005 , G06F3/011 , G06F3/0481 , G06F3/0484 , G06Q10/101 , H04L65/403 , H04L67/22
摘要： Systems and methods for a presentation interface in a virtual collaboration session. In some embodiments, a method may include receiving, from a gesture capture system, an indication of a body movement performed by a participant of a virtual collaboration session; receiving, from a drawing control system, an indication of a drawing characteristic associated with the participant of the virtual collaboration session, and identifying an intent of the participant based upon a combination of the indications.
摘要翻译：虚拟协作会话中的演示界面的系统和方法。在一些实施例中，方法可以包括从手势捕获系统接收由虚拟协作会话的参与者执行的身体移动的指示; 从绘图控制系统接收与虚拟协作会话的参与者相关联的绘制特征的指示，以及基于指示的组合来识别参与者的意图。

10. 发明申请

US20160139993A1 STORAGE DEVICE FAILURE RECOVERY SYSTEM 有权
公开(公告)号：US20160139993A1
公开(公告)日：2016-05-19
申请号：US15004608
申请日：2016-01-22
申请人： Dell Products L.P.
发明人： Carlton A. Andrews , Gary D. Huber , Yuan-Chang Lo , Todd Swierk
IPC分类号： G06F11/14 , G06F3/06
CPC分类号： G06F11/1415 , G06F3/0619 , G06F3/0629 , G06F3/0673 , G06F11/1435 , G06F11/1446 , G06F11/1458 , G06F11/1464 , G06F11/1469 , G06F2201/805
摘要： A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

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