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    • 9. 发明申请
    • METHODS, SYSTEMS AND COMPUTER PRODUCTS FOR VIDEO CALLING AND LIVE HELP VIA IPTV
    • 通过IPTV进行视频通话和现场帮助的方法,系统和计算机产品
    • US20090009586A1
    • 2009-01-08
    • US11773095
    • 2007-07-03
    • Jeffrey Cassanova
    • Jeffrey Cassanova
    • H04N7/14
    • H04N21/44213H04L65/103H04L65/4076H04N7/141
    • Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.
    • 用于通过机顶盒通过网络查询交互式助理的系统,方法和计算机产品。 在订户和交互式助理之间启动通信。 诊断数据日志从机顶盒上传到交互式助理。 基于订户交互式助理与诊断数据日志之间的通信,在机顶盒内执行诊断协议以生成诊断报告。 交互式助理基于用户和交互式助理,诊断数据日志和诊断报告之间的通信,通过机顶盒提供反馈分析。 固件解决方案根据诊断报告的结果下载到机顶盒。