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1. 发明申请

US20100266109A1 METHODS AND APPARATUS TO PROVIDE A TELEPHONE SYSTEM CONFIGURATION INTERFACE 有权
标题翻译：提供电话系统配置接口的方法和设备
公开(公告)号：US20100266109A1
公开(公告)日：2010-10-21
申请号：US12831090
申请日：2010-07-06
申请人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
发明人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
IPC分类号： H04M1/64
CPC分类号： H04M1/64 , H04M3/42161 , H04M3/42238 , H04M3/53333 , H04W12/02 , H04W12/08
摘要： Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.
摘要翻译：用于电话客户的方法和装置在与客户相关联的单个位置为多个用户配置电话服务。该位置至少有两个电话，至少两个电话号码和一个语音信箱。电话客户在视觉上被提供用于将一个电话号码分配给其中一个电话的选项。视觉上提供电话客户通过其帐户标识符分配多个用户中的每一个独占访问至少一个电话号码的选项。电话客户在视觉上被提供给多个用户中的每个用户允许通过其帐户标识访问或拒绝访问语音邮箱的选项。

2. 发明申请

US20080075245A1 METHODS AND APPARATUS TO PROVIDE A TELEPHONE SYSTEM CONFIGURATION INTERFACE 有权
标题翻译：提供电话系统配置接口的方法和设备
公开(公告)号：US20080075245A1
公开(公告)日：2008-03-27
申请号：US11530578
申请日：2006-09-11
申请人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
发明人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
IPC分类号： H04M11/00
CPC分类号： H04M1/64 , H04M3/42161 , H04M3/42238 , H04M3/53333 , H04W12/02 , H04W12/08
摘要： Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.
摘要翻译：用于电话客户的方法和装置在与客户相关联的单个位置为多个用户配置电话服务。该位置至少有两个电话，至少两个电话号码和一个语音信箱。电话客户在视觉上被提供用于将一个电话号码分配给其中一个电话的选项。视觉上提供电话客户通过其帐户标识符分配多个用户中的每一个独占访问至少一个电话号码的选项。电话客户在视觉上被提供给多个用户中的每个用户允许通过其帐户标识访问或拒绝访问语音邮箱的选项。

3. 发明授权

US08396194B2 Methods and apparatus to provide a telephone system configuration interface 有权
标题翻译：提供电话系统配置接口的方法和装置
公开(公告)号：US08396194B2
公开(公告)日：2013-03-12
申请号：US12831090
申请日：2010-07-06
申请人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
发明人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
IPC分类号： H04M1/64
CPC分类号： H04M1/64 , H04M3/42161 , H04M3/42238 , H04M3/53333 , H04W12/02 , H04W12/08
摘要： Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.
摘要翻译：用于电话客户的方法和装置在与客户相关联的单个位置为多个用户配置电话服务。该位置至少有两个电话，至少两个电话号码和一个语音信箱。电话客户在视觉上被提供用于将一个电话号码分配给其中一个电话的选项。视觉上提供电话客户通过其帐户标识符分配多个用户中的每一个独占访问至少一个电话号码的选项。电话客户在视觉上被提供给多个用户中的每个用户允许通过其帐户标识访问或拒绝访问语音邮箱的选项。

4. 发明授权

US07787602B2 Methods and apparatus to provide a telephone system configuration interface 有权
标题翻译：提供电话系统配置接口的方法和装置
公开(公告)号：US07787602B2
公开(公告)日：2010-08-31
申请号：US11530578
申请日：2006-09-11
申请人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
发明人： Larry B. Pearson , Jeffrey L. Brandt , Douglas Reynolds
IPC分类号： H04M1/64
CPC分类号： H04M1/64 , H04M3/42161 , H04M3/42238 , H04M3/53333 , H04W12/02 , H04W12/08
摘要： Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.
摘要翻译：用于电话客户的方法和装置在与客户相关联的单个位置为多个用户配置电话服务。该位置至少有两个电话，至少两个电话号码和一个语音信箱。电话客户在视觉上被提供用于将一个电话号码分配给其中一个电话的选项。视觉上提供电话客户通过其帐户标识符分配多个用户中的每一个独占访问至少一个电话号码的选项。电话客户在视觉上被提供给多个用户中的每个用户允许通过其帐户标识访问或拒绝访问语音邮箱的选项。

5. 发明申请

US20090222868A1 SERVICE FOR PROVIDING SHARED MULTIMEDIA CONTENT 审中-公开
标题翻译：提供共享多媒体内容的服务
公开(公告)号：US20090222868A1
公开(公告)日：2009-09-03
申请号：US12040703
申请日：2008-02-29
申请人： Douglas Reynolds , Jeffrey Brandt , Marc Sullivan
发明人： Douglas Reynolds , Jeffrey Brandt , Marc Sullivan
IPC分类号： H04N7/173
CPC分类号： H04N7/17336 , H04N21/252 , H04N21/47202 , H04N21/4788 , H04N21/6581
摘要： A multimedia content delivery resource suitable for supporting a video on demand service to a plurality of users substantially simultaneously. The multimedia content delivery resource includes a reception interface for receiving a video content item selection signal associated with a primary subscriber; and a subscriber selection signal indicative of a secondary subscriber associated with the primary subscriber; a shared video module operable to identify a selected video content item associated with the video content item selection signal and define recipients of the identified video content item based at least in part on the subscriber selection signal; and a transmission interface operable to transmit the identified video content item substantially simultaneously to the defined recipients.
摘要翻译：一种多媒体内容传送资源，适用于基本同时支持多个用户的视频点播服务。多媒体内容传送资源包括用于接收与主用户相关联的视频内容选项信号的接收接口; 以及指示与主用户相关联的辅助用户的订户选择信号; 共享视频模块，其可操作以至少部分地基于用户选择信号来识别与视频内容项目选择信号相关联的所选择的视频内容项目并且定义所识别的视频内容项目的接收者; 以及可操作用于将所识别的视频内容项基本上同时发送到所定义的接收者的传输接口。

6. 发明申请

US20070047720A1 System and method of managing incoming telephone calls at a call center 失效
标题翻译：在呼叫中心管理电话呼叫的系统和方法
公开(公告)号：US20070047720A1
公开(公告)日：2007-03-01
申请号：US11214451
申请日：2005-08-29
申请人： Jeffrey Brandt , Aaron Bangor , Douglas Reynolds
发明人： Jeffrey Brandt , Aaron Bangor , Douglas Reynolds
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M2203/2011
摘要： A method of managing incoming calls is disclosed and includes receiving a telephone call. Further, the method includes offering a caller a bypass option to bypass an automated help application and placing the telephone call in a queue for a next available customer service agent. The method can also include prompting the caller for payment when the caller selects the bypass option. Further, the method can include indicating a current wait time when the bypass option is declined. Moreover, the method can include offering the caller an instant service option to directly connect the caller to a customer service agent. The method can also include prompting the caller for payment when the caller selects the instant service option and directly connecting the telephone call to a customer service agent.
摘要翻译：公开了一种管理来电的方法，包括接收电话呼叫。此外，该方法包括向呼叫者提供旁路选项以绕过自动化帮助应用并将电话呼叫置于下一个可用的客户服务代理的队列中。该方法还可以包括当呼叫者选择旁路选项时提示呼叫者进行支付。此外，该方法可以包括指示旁路选项被拒绝时的当前等待时间。此外，该方法可以包括向呼叫者提供即时服务选项以将呼叫者直接连接到客户服务代理。该方法还可以包括当主叫方选择即时业务选项并直接将电话呼叫连接到客户服务代理时，提示呼叫者进行支付。

7. 发明申请

US20070047519A1 System and method of presenting caller identification information at a voice over Internet protocol communication device 失效
标题翻译：通过Internet协议通信设备在语音通话中呈现主叫方识别信息的系统和方法
公开(公告)号：US20070047519A1
公开(公告)日：2007-03-01
申请号：US11214471
申请日：2005-08-29
申请人： Aaron Bangor , Jeffrey Brandt , Douglas Reynolds
发明人： Aaron Bangor , Jeffrey Brandt , Douglas Reynolds
IPC分类号： H04L12/66
CPC分类号： H04L29/06027 , H04L65/1096 , H04L67/306 , H04M3/42042 , H04M3/42068 , H04M7/123 , H04M2201/36 , H04M2201/38 , H04M2203/2072
摘要： A method of providing caller identification information to a voice over Internet protocol (VoIP) telephone device is disclosed and includes receiving an incoming telephone call. The method also includes determining a destination VoIP telephone device associated with the incoming call. Further, the method includes populating a caller identification portal with a plurality of identification characteristics from a caller profile and presenting the caller identification portal to a display of the destination VoIP telephone device. The caller identification portal can include a first mode in which a partial caller identification portal is presented and a second mode in which a full caller identification portal is presented.
摘要翻译：公开了一种向因特网协议语音（VoIP）电话设备提供呼叫者识别信息的方法，并且包括接收呼入电话呼叫。该方法还包括确定与该呼入呼叫相关联的目的地VoIP电话设备。此外，该方法包括从呼叫者简档中填入具有多个识别特征的呼叫者识别门户，并将呼叫者识别门户呈现给目的地VoIP电话设备的显示器。呼叫者识别门户可以包括其中呈现部分呼叫者识别门户的第一模式和呈现完整呼叫者识别门户的第二模式。

8. 发明申请

US20070172036A1 Method and system for routing calls based on a language preference 有权
标题翻译：基于语言偏好路由呼叫的方法和系统
公开(公告)号：US20070172036A1
公开(公告)日：2007-07-26
申请号：US11724431
申请日：2007-03-15
申请人： Douglas Reynolds , Jeffrey Scruggs
发明人： Douglas Reynolds , Jeffrey Scruggs
IPC分类号： H04M1/64
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.
摘要翻译：公开了用于处理呼叫的系统和方法。通常响应于接收到用户发起的呼叫来访问用户的语言偏好的存储指示。然后根据所存储的用户语言偏好的指示将该呼叫路由到一个位置。

9. 发明申请

US20070147349A1 System for customized messaging presentation based on called-party voice-over-Internet-protocol settings 审中-公开
标题翻译：基于被叫方Voice-over-Internet协议设置的自定义消息呈现系统
公开(公告)号：US20070147349A1
公开(公告)日：2007-06-28
申请号：US11318673
申请日：2005-12-27
申请人： Aaron Bangor , Douglas Reynolds , Jeffrey Brandt
发明人： Aaron Bangor , Douglas Reynolds , Jeffrey Brandt
IPC分类号： H04L12/66
CPC分类号： H04M3/42127 , H04M3/42068 , H04M3/4211 , H04M7/006 , H04Q3/0045 , H04Q2213/13034 , H04Q2213/13389
摘要： A method for customized messaging presentation based on called-party voice-over IP (VoIP) settings in a VoIP telephony system includes determining settings for a calling party based on parameters associated with the calling party, where the parameters are stored in an address book accessible to a called party; storing the settings for the calling party; identifying the calling party calling the called party when the calling party initiates a call to the called party; applying the determined settings for the calling party to configure the call session; and responding to the calling party based on the applied settings.
摘要翻译：基于VoIP电话系统中的被叫方语音IP（VoIP）设置的用于定制消息呈现的方法包括基于与主叫方相关联的参数来确定主叫方的设置，其中参数被存储在可访问的地址簿中到被叫方存储呼叫方的设置; 当呼叫方发起对被叫方的呼叫时，识别呼叫被叫方的主叫方; 为呼叫方应用确定的设置来配置呼叫会话; 并根据应用的设置响应主叫方。

10. 发明申请

US20060013369A1 Voice over IP method for developing interactive voice response system 有权
公开(公告)号：US20060013369A1
公开(公告)日：2006-01-19
申请号：US11204540
申请日：2005-08-15
申请人： Douglas Reynolds
发明人： Douglas Reynolds
IPC分类号： H04M11/00
CPC分类号： H04M3/4936 , G10L13/043 , H04L29/06027 , H04L65/1009 , H04L65/4007 , H04M1/271 , H04M3/493 , H04M7/006 , H04M2203/355
摘要： A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client—server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

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