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    • 9. 发明授权
    • Automated service level management in financial terms
    • 财务自动化服务水平管理
    • US07610228B2
    • 2009-10-27
    • US09896254
    • 2001-06-29
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • G06Q30/00
    • G06Q10/10G06Q10/087G06Q40/00G06Q40/04G06Q40/06
    • Electronic contracts or “eContracts” for representing service level agreements are provided. In one illustrative embodiment, the eContract may comprise information pertaining to: (a) descriptions of business transactions in IT terms; (b) financial implications of business transaction service levels; and (c) reporting to be done in business terms. Of course, the eContract may comprise other terms and conditions. In an illustrative aspect of the invention, a system for managing IT resources in terms of business financials comprises an electronic contract authoring system or “ecAuthoring system,” an electronic contract manager module or “ecManager,” and one or more electronic contract agent modules or “ecAgents” that may run on IT elements (e.g., components of the network) that are being managed. Analysts interact with the ecAuthoring system to construct eContracts. An eContract is input to an ecManager that interprets the contract to report on and optimize IT resources based on business financials. The ecManager collaborates with ecAgents to monitor, report, and enforce contracts expressed in such business terms.
    • 提供了代表服务级别协议的电子合同或“eContract”。 在一个说明性实施例中,eContract可以包括以下信息:(a)IT术语中的商业交易的描述; (b)商业交易服务水平的财务影响; (c)以商业条款进行报告。 当然,eContract可能包括其他条款和条件。 在本发明的说明性方面,用于在商业财务方面管理IT资源的系统包括电子合同制作系统或“ecAuthoring系统”,电子合同管理器模块或“ecManager”,以及一个或多个电子合同代理模块或 可能在IT​​元素(例如,网络的组件)上运行的“ecAgents”被管理。 分析师与ecAuthoring系统进行交互以构建eContracts。 eContract被输入到ecManager,该ECManager根据业务金融来解释合同报告和优化IT资源。 ecManager与ecAgent合作监控,报告和执行以此类业务条款表达的合同。