专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US09344570B2 Managing interactive communications campaigns with customer recovery 有权
公开(公告)号：US09344570B2
公开(公告)日：2016-05-17
申请号：US14088360
申请日：2013-11-23
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall , Chris Bohlin
IPC分类号： H04M3/51 , H04M3/523 , G06Q10/00
CPC分类号： H04M3/5158 , H04M3/5141 , H04M3/5191 , H04M2203/407
摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.

2. 发明授权

US09219817B2 Method and system for managing interactive communications campaigns 有权
标题翻译：管理交互式通讯活动的方法和系统
公开(公告)号：US09219817B2
公开(公告)日：2015-12-22
申请号：US14678893
申请日：2015-04-03
申请人： Soundbite Communications, Inc.
发明人： Damon Weinstein , Timothy R. Segall , Vincent E. Laiosa
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04M3/493 , H04M3/523
CPC分类号： H04M3/5175 , H04M3/493 , H04M3/5158 , H04M3/5166 , H04M3/5191 , H04M3/523
摘要： A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.
摘要翻译：业务实体创建和管理通信活动的基于Web的解决方案，例如向目标收件人提供连接到第三方呼叫中心的机会的广告系列。提供网络界面以使业务实体客户能够创建一组一个或多个规则，当在活动期间被触发时，使得解决方案基于活动性能实时地实时地执行某些控制动作。优选地，该活动性能被间接测量，即不需要直接连接到本地呼叫中心ACD。该界面为业务实体客户提供了方便易用的显示屏，用于标识已经（或可能准备进行）触发的任何规则，以及当前活动状态。当触发客户可配置规则时，系统采取控制措施（例如，活动暂停，调整出站呼叫率等）。

3. 发明授权

US08270575B2 Managing interactive communications campaigns 有权
标题翻译：管理互动交流活动
公开(公告)号：US08270575B2
公开(公告)日：2012-09-18
申请号：US12626291
申请日：2009-11-25
申请人： Timothy R. Segall , Maciej N. Kolesnik
发明人： Timothy R. Segall , Maciej N. Kolesnik
IPC分类号： H04M3/00 , G06Q10/00
CPC分类号： G06Q30/0276 , G06Q30/02 , G06Q30/0241 , H04M3/5158
摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list.
摘要翻译：用于托管通信活动系统的运动战略管理器（CSM）组件允许用户定义更加细化和特定的活动策略，包括替代渠道（例如，文本和电子邮件）的通过升级和/或基于尝试结果，联系属性和响应组数据。运动策略管理器允许用户静态和动态地定义传递策略，管理多个广告系列中的列表，并实时查看结果。定义的策略是由用户为特定广告系列创建的静态策略，一旦创建，它们通常不被修改。动态策略是在一天中（例如，作为子广告系列运行）的过程中，用户可以改变所定义的策略，优选仅为那一天（或其一部分）。特别地，活动策略管理器使得用户可以在子广告系列通过特定列表运行时对当前策略进行更改。

4. 发明申请

US20140205080A1 Managing interactive communications campaigns with customer recovery 有权
标题翻译：通过客户恢复来管理交互式通信活动
公开(公告)号：US20140205080A1
公开(公告)日：2014-07-24
申请号：US14088360
申请日：2013-11-23
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall , Chris Bohlin
IPC分类号： H04M3/51
CPC分类号： H04M3/5158 , H04M3/5141 , H04M3/5191 , H04M2203/407
摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.
摘要翻译：用于托管通信活动系统的运动战略管理器（CSM）组件允许用户定义更加细化和特定的活动策略，包括替代渠道（例如，文本和电子邮件）的通过升级和/或基于尝试结果，联系属性和响应组数据。运动策略管理器允许用户静态和动态地定义传递策略，管理多个广告系列中的列表，并实时查看结果。定义的策略是由用户为特定广告系列创建的静态策略，一旦创建，它们通常不被修改。动态策略是在一天中（例如，作为子广告系列运行）的过程中，用户可以改变所定义的策略，优选仅为那一天（或其一部分）。 CSM可以用于使用拨号程序执行恢复策略。

5. 发明申请

US20140162610A1 Identifying recycled telephone numbers 有权
公开(公告)号：US20140162610A1
公开(公告)日：2014-06-12
申请号：US13710499
申请日：2012-12-11
申请人： SOUNDBITE COMMUNICATIONS, INC.
发明人： Michael N.B. Scully
IPC分类号： H04W4/16
CPC分类号： H04M3/42059 , H04W4/16 , H04W8/28
摘要： An automated method begins by receiving a list of numbers that have been de-activated by a carrier. Periodically, and for each number, a request is made to identify a current carrier for the number. If the current carrier matches the carrier that provided the de-activation information, the mobile number is considered to be in a first state, i.e., shut off and returned to a pool of numbers that are available to this same carrier. Upon a determination that the number is in the first state, the provider issues a request to any opt-in database to delete any express consent or other similar data associated with the number. If, however, the number does not match the carrier of deactivation, the number is considered to be in a second state, i.e., likely to have been ported by the same user to a new carrier. This state is logged in an audit trail.

6. 发明授权

US08594312B2 Method and system for managing interactive communications campaigns with call pacing 有权
标题翻译：用于通过呼叫起搏管理互动通信活动的方法和系统
公开(公告)号：US08594312B2
公开(公告)日：2013-11-26
申请号：US12629298
申请日：2009-12-02
申请人： Timothy R. Segall
发明人： Timothy R. Segall
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5235 , H04M3/5158 , H04M3/5191 , H04M3/5232
摘要： A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a contact center. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An “agent” typically is a contact center operator. A “skill group” is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis.
摘要翻译：业务实体创建和管理通信活动的基于Web的托管解决方案（托管服务或系统），例如为目标收件人提供连接到联络中心的机会的交互式广告系列。托管服务代表客户进行通信活动。 “活动”是指使用一个或多个子广告系列对联系人列表的一系列电话。子广告系列将联系人列表，脚本和时间框架相关联。 “代理”通常是联络中心操作员。 “技能组”是经过训练以处理给定脚本的一组代理。实施呼叫起搏增强功能，以允许在技能组下的多个子广告系列上同时进行。当多个子广告系列在单个技能组下运行时，这些技术可以控制各个子广告系列的投放安排。该服务还提供了一个框架，通过该框架，一组“可插拔”起搏模型被配置和管理，优选地基于每个模型。

7. 发明申请

US20130156178A1 Method and system for managing interactive communications campaigns 审中-公开
公开(公告)号：US20130156178A1
公开(公告)日：2013-06-20
申请号：US13769417
申请日：2013-02-18
申请人： Soundbite Communications, Inc.
发明人： Damon Weinstein , Timothy R. Segall , Vincent E. Laiosa
IPC分类号： H04M3/51
CPC分类号： H04M3/5175 , H04M3/493 , H04M3/5158 , H04M3/5166 , H04M3/5191 , H04M3/523
摘要： A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.

8. 发明授权

US07054419B2 Answering machine detection for voice message delivery method and system 有权
公开(公告)号：US07054419B2
公开(公告)日：2006-05-30
申请号：US09839840
申请日：2001-04-23
申请人： Gary Culliss
发明人： Gary Culliss
IPC分类号： H04M1/64
CPC分类号： H04M3/533 , H04M1/65 , H04M3/53333 , H04M3/53383 , H04M2203/2027
摘要： An apparatus and method for detecting an answering machine for a new voice message delivery method and system. The invention detects the presence of an existing answering machine or voicemail system of a Recipient by listening for talk-over during playback of the message or initial prompts. The method and system will also restart playback of the prompts and/or message if talk-over is detected to ensure that the message is properly recorded on the answering machine.

9. 发明授权

US09307086B2 Managing interactive communications campaigns with reduced customer-to-agent connection latency 有权
公开(公告)号：US09307086B2
公开(公告)日：2016-04-05
申请号：US14269327
申请日：2014-05-05
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall , Damon Weinstein
IPC分类号： H04M3/00 , H04M3/51 , H04M3/42 , H04M3/523
CPC分类号： H04M3/5158 , H04M3/42365 , H04M3/51 , H04M3/5183 , H04M3/5191 , H04M3/5233
摘要： A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.

10. 发明授权

US09071688B2 Method and system for managing interactive communications campaigns with call pacing 有权
标题翻译：用于通过呼叫起搏管理互动通信活动的方法和系统
公开(公告)号：US09071688B2
公开(公告)日：2015-06-30
申请号：US14088368
申请日：2013-11-23
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51
CPC分类号： H04M3/5235 , H04M3/5158 , H04M3/5191 , H04M3/5232
摘要： A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis.
摘要翻译：业务实体创建和管理通信活动的基于Web的托管系统。系统代表客户进行通信活动。广告系列是使用一个或多个子广告系列拨打联系人列表的一系列电话。子广告系列将联系人列表，脚本和时间框架相关联。代理商通常是联络中心运营商。技能组是经过训练以处理给定脚本的一组代理。实施呼叫起搏增强功能，以允许在技能组下的多个子广告系列上同时进行。当多个子广告系列在单个技能组下运行时，这些技术可以控制各个子广告系列的投放安排。该服务还提供了一个框架，通过该框架，一组“可插拔”起搏模型被配置和管理，优选地基于每个模型。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式