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    • 5. 发明申请
    • QUEUE MANAGEMENT SYSTEM AND METHOD
    • 队列管理系统与方法
    • US20130332509A1
    • 2013-12-12
    • US13491289
    • 2012-06-07
    • Justin Michael SchwartzRoss Alan OstermanJeffrey Lamar Polk
    • Justin Michael SchwartzRoss Alan OstermanJeffrey Lamar Polk
    • G06F15/16
    • G07C11/00G07C2011/02G07C2011/04
    • A queue management system in accordance with present embodiments may include a data server system including a processor and memory. The queue management system may include an interface system of the data server system configured to receive a reservation request including an indication of a general time period of arrival of a guest to an area. Additionally, the queue management system may include a reservation right allotment system of the data server system configured to correlate a reservation slot for accessing an attraction to identification information for the guest. Further, the queue management system may include a detection system of the data server system configured to determine when a portable identification feature associated with the identification information has arrived to the area, and a reservation assignment system of the data server system configured to establish a reservation to access the attraction at a specific time window.
    • 根据本实施例的队列管理系统可以包括包括处理器和存储器的数据服务器系统。 队列管理系统可以包括数据服务器系统的接口系统,其被配置为接收包括客人到达区域的一般时间段的指示的预约请求。 此外,队列管理系统可以包括数据服务器系统的预约权限分配系统,该数据服务器系统被配置为将用于访问吸引的预留时隙与客户的识别信息相关联。 此外,队列管理系统可以包括被配置为确定与识别信息相关联的便携式识别特征何时到达该区域的数据服务器系统的检测系统,以及配置为建立预留的数据服务器系统的预约分配系统 在特定时间窗口访问景点。
    • 6. 发明授权
    • Customer relationship management system for physical locations
    • 物理位置的客户关系管理系统
    • US08489451B2
    • 2013-07-16
    • US13530967
    • 2012-06-22
    • Jayant Ramchandani
    • Jayant Ramchandani
    • G06Q30/00
    • G06Q30/0267G06Q30/02G06Q30/0222G06Q30/0224G06Q30/0235G06Q30/0238G06Q30/0255G06Q30/0261G06Q30/0269G06Q30/0271G07C9/00111G07C2011/02
    • A method for outputting information about a person includes identifying the person utilizing a wireless system upon entry into a physical location, and also includes locating the person within the physical structure. An engagement plan is retrieved based on the identification of the person and output. The engagement plan has information useful for interacting with the person. The engagement plan is created based at least in part on personal information of the person, the preferences of the person, and the past transactions of the person. A system for outputting information about a person, such as a customer, includes an object carried by the person, which is capable of being identified by a wireless system. A wireless interface communicates with the object. A computing device correlates the identification of the object with the person. An output device outputs information relating to the person.
    • 用于输出关于人的信息的方法包括在进入物理位置时识别使用无线系统的人,并且还包括在该物理结构内定位该人。 根据人员的识别和输出检索参与计划。 参与计划具有与人交互有用的信息。 该参与计划至少部分地基于个人的个人信息,该人的偏好以及该人的过去交易而创建。 用于输出诸如客户的人的信息的系统包括能够由无线系统识别的人携带的对象。 无线接口与对象进行通信。 计算设备将对象的识别与人相关联。 输出装置输出与该人有关的信息。
    • 8. 发明授权
    • Customer relationship management system for physical locations
    • 物理位置的客户关系管理系统
    • US08229787B2
    • 2012-07-24
    • US13101932
    • 2011-05-05
    • Jayant RamchandaniAsif Ghias
    • Jayant RamchandaniAsif Ghias
    • G06Q30/00
    • G06Q30/0267G06Q30/02G06Q30/0222G06Q30/0224G06Q30/0235G06Q30/0238G06Q30/0255G06Q30/0261G06Q30/0269G06Q30/0271G07C9/00111G07C2011/02
    • A method for outputting information about a person includes identifying the person utilizing a wireless system upon entry into a physical location, and also includes locating the person within the physical structure. An engagement plan is retrieved based on the identification of the person and output. The engagement plan has information useful for interacting with the person. The engagement plan is created based at least in part on personal information of the person, the preferences of the person, and the past transactions of the person. A system for outputting information about a person, such as a customer, includes an object carried by the person, which is capable of being identified by a wireless system. A wireless interface communicates with the object. A computing device correlates the identification of the object with the person. An output device outputs information relating to the person.
    • 用于输出关于人的信息的方法包括在进入物理位置时识别使用无线系统的人,并且还包括在该物理结构内定位该人。 根据人员的识别和输出检索参与计划。 参与计划具有与人交互有用的信息。 该参与计划至少部分地基于个人的个人信息,该人的偏好以及该人的过去交易而创建。 用于输出诸如客户的人的信息的系统包括能够由无线系统识别的人携带的对象。 无线接口与对象进行通信。 计算设备将对象的识别与人相关联。 输出装置输出与该人有关的信息。