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91. 发明授权

US09367123B2 Systems and methods for collaborative browsing on the telecom web 有权
标题翻译：在电信网上协同浏览的系统和方法
公开(公告)号：US09367123B2
公开(公告)日：2016-06-14
申请号：US12696359
申请日：2010-01-29
申请人： Anupam Jain , Amit A. Nanavati , Nitendra Rajput
发明人： Anupam Jain , Amit A. Nanavati , Nitendra Rajput
IPC分类号： G06F15/16 , G06F3/00 , H04M1/64
CPC分类号： G06F3/00 , G06F15/16 , H04M1/64
摘要： Embodiments of the invention broadly contemplate systems, methods, apparatuses and program products providing collaborative browsing on the World Wide Telecom Web (WWTW) via a collaborative WWTW browser. According to embodiments of the invention, collaborative usage of the WWTW is enabled via connecting users and VoiceSites together.
摘要翻译：本发明的实施例广泛地考虑通过协作式WWTW浏览器在全球电信网络（WWTW）上提供协作浏览的系统，方法，设备和程序产品。根据本发明的实施例，可以通过将用户和VoiceSites连接在一起来实现WWTW的协同使用。

92. 发明授权

US09363378B1 Processing stored voice messages to identify non-semantic message characteristics 有权
标题翻译：处理存储的语音消息以识别非语义消息特征
公开(公告)号：US09363378B1
公开(公告)日：2016-06-07
申请号：US14219171
申请日：2014-03-19
申请人： Noble Systems Corporation
发明人： Patrick M. McDaniel , Karl H. Koster
IPC分类号： H04M1/64 , H04M3/533
CPC分类号： H04M3/533 , H04M3/53358 , H04M3/537 , H04M2201/40 , H04M2203/2038 , H04M2203/252
摘要： Various methods, systems, and computer-program products are provided for indicating a message characteristic indicator (“MCI”) in conjunction with a stored voice message. In various applications where voice messages may be received, a speech analytics system processes the voice message to ascertain a non-semantic speech-related characterization of the message. An indication of a corresponding MCI, such as an emoticon, is associated with the stored message, which can be used to display the corresponding MCI on a user interface. In one embodiment, the stored voice message is a voice mail message received in conjunction with a call to a wireless user. A voice mail storage system utilizes a speech analytics system to process the voice data and ascertain the non-semantic speech-related characterization of the message and a message is sent to the subscriber's mobile phone indicating the appropriate MCI to display in conjunction with the meta-data of the voice mail message.
摘要翻译：提供各种方法，系统和计算机程序产品，用于指示消息特征指示符（“MCI”）结合存储的语音消息。在可以接收语音消息的各种应用中，语音分析系统处理语音消息以确定消息的非语义语音相关表征。诸如表情符号的对应MCI的指示与存储的消息相关联，其可以用于在用户界面上显示相应的MCI。在一个实施例中，存储的语音消息是结合对无线用户的呼叫而接收到的语音邮件消息。语音邮件存储系统利用语音分析系统来处理语音数据并确定消息的非语义语音相关表征，并且将消息发送到用户的移动电话，指示适当的MCI结合元元素显示，语音邮件消息的数据。

93. 发明授权

US09363367B2 Using automatically collected device problem information to route and guide users' requests 有权
标题翻译：使用自动收集的设备问题信息来路由和引导用户的请求
公开(公告)号：US09363367B2
公开(公告)日：2016-06-07
申请号：US13797327
申请日：2013-03-12
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang
IPC分类号： H04M3/42 , H04M3/51 , H04M1/64 , H04M1/56 , H04W4/16 , H04W4/02
CPC分类号： H04M3/42059 , H04M3/42068 , H04M3/5183 , H04M3/5191 , H04M2203/551 , H04W4/02 , H04W4/16
摘要： A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
摘要翻译：一种用于向计算设备的客户提供帮助的系统和方法。一方面，从客户的设备接收来话呼叫; 完成对客户识别的检查; 获得设备的事件历史; 并使用事件历史向客户提供解决方案。在另一方面，一种方法包括：从移动计算设备接收代码; 并且响应于接收到代码，计算至少一组数据以用于将顾客的服务请求引导到可以提供建议的补救措施的资源。在另一方面，一种方法包括：识别与移动计算设备相关联的用户; 确定所述移动计算设备的事件历史; 并根据事件历史提供解决问题的指导。

94. 发明授权

US09363349B1 Rescue messaging system 有权
标题翻译：救援信息系统
公开(公告)号：US09363349B1
公开(公告)日：2016-06-07
申请号：US12840092
申请日：2010-07-20
申请人： Dennis C. Doherty , Emmett G. Lenihan, III , David Busby
发明人： Dennis C. Doherty , Emmett G. Lenihan, III , David Busby
IPC分类号： H04M1/64 , H04M1/65 , H04M11/04
CPC分类号： H04M1/65 , H04M11/045
摘要： Disclosed is a telephone accessible system that stores one or more messages for a subscriber. The subscriber is given a card with their subscriber number and an access code. In one embodiment, a first responder or other user needing to access the recorded messages, finds the card, calls the system and enters the subscriber number and access code to retrieve one or more of the messages. In one embodiment, the messages are digital audio recordings that contain medical information useful to a first responder before treating the subscriber. The messages can only be changed upon submission of a password that is unique to the subscriber. In one embodiment, the first responder can record an alert message that is transmitted to individuals or entities previously designed by a subscriber to receive an alert message.
摘要翻译：公开了一种电话可访问系统，其为订户存储一个或多个消息。该用户被给予具有他们的用户号码和访问码的卡。在一个实施例中，需要访问记录的消息的第一响应者或其他用户找到卡，呼叫系统并输入用户号码和访问代码以检索一个或多个消息。在一个实施例中，消息是在处理用户之前包含对第一响应者有用的医疗信息的数字音频记录。消息只能在提交用户唯一的密码时更改。在一个实施例中，第一应答器可以记录被发送给先前由用户设计的个人或实体的警报消息以接收警报消息。

95. 发明授权

US09357360B2 Apparatus and method for providing messaging services 有权
公开(公告)号：US09357360B2
公开(公告)日：2016-05-31
申请号：US14832488
申请日：2015-08-21
申请人： AT&T Intellectual Property I, L.P.
发明人： Anup D. Karnalkar , R. Tyler Wallis , William S. Robbins , David Dudley
IPC分类号： H04M1/64 , H04W4/12 , H04M3/22 , H04M3/42 , H04M3/533 , H04L29/06 , H04M7/00
CPC分类号： H04M3/533 , H04L65/1006 , H04L65/1016 , H04M1/57 , H04M1/7255 , H04M3/2218 , H04M3/42042 , H04M3/42059 , H04M3/53333 , H04M7/006 , H04M2203/253 , H04M2250/08 , H04W4/12
摘要： A system that incorporates teachings of the present disclosure may include, for example, a voicemail device having a controller to detect a recording of a voicemail message, generate a Session Initiation Protocol (SIP) message, wherein the SIP message contains visual voicemail data associated with the recorded voicemail message, and transmit the SIP message to a cordless phone system, wherein the SIP message is received by the cordless phone system over a data port of the cordless phone system, wherein the cordless phone system comprises a base station and at least one cordless communications device, wherein the visual voicemail data is retrieved by the base station, and wherein the visual voicemail data is transmitted by the based station to the at least one cordless communications device by utilizing a cordless wireless access protocol. Other embodiments are disclosed.

96. 发明授权

US09357073B2 Method and system for routing messages and connecting users associated with live-connected content 有权
标题翻译：用于路由消息并连接与实况连接内容相关联的用户的方法和系统
公开(公告)号：US09357073B2
公开(公告)日：2016-05-31
申请号：US14686514
申请日：2015-04-14
申请人： Kenneth D. Tuchman , R. Giles Whiting , Bruce A. Sharpe , Henry D. Truong
发明人： Kenneth D. Tuchman , R. Giles Whiting , Bruce A. Sharpe , Henry D. Truong
IPC分类号： H04M3/00 , H04M5/00 , H04M1/64 , H04M11/00 , H04M3/523 , H04W4/02 , H04M3/51 , H04W4/20 , G06Q30/02 , H04M3/487 , H04M7/00
CPC分类号： H04M3/5191 , G06Q30/0257 , G06Q30/0261 , H04M3/4878 , H04M3/5133 , H04M3/5232 , H04M3/5233 , H04M7/003 , H04W4/021 , H04W4/21
摘要： A first request is received from a first user device, including a content item identifier identifying a first content item. In response, a list of media content documents is identified from a content database based on the content item ID. Document identifiers of the media content document are transmitted to a second server. A list of agent identifiers is received from the second server identifying agents who are currently available to establish a live communication session with the first user. A subset of the media content documents is determined based on the availability information of the agents and transmitted to the first user device. Each of the subset is presented with at least one agent identifier identifying an available agent, at least one geographic location of the available agent, and a live connect button to allow the first user to reach the corresponding available agent.
摘要翻译：从第一用户设备接收到第一请求，包括识别第一内容项目的内容项标识符。作为响应，基于内容项目ID从内容数据库识别媒体内容文档的列表。将媒体内容文档的文档标识符发送到第二服务器。从第二服务器接收到代理标识符的列表，识别当前可用于与第一用户建立实时通信会话的代理。基于代理的可用性信息确定媒体内容文档的子集，并发送给第一用户设备。向该子集中的每一个呈现标识可用代理的至少一个代理标识符，可用代理的至少一个地理位置和实时连接按钮，以允许第一用户到达相应的可用代理。

97. 发明授权

US09319524B1 Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application 有权
公开(公告)号：US09319524B1
公开(公告)日：2016-04-19
申请号：US14262962
申请日：2014-04-28
申请人： West Corporation
发明人： Craig A. Webster
IPC分类号： H04M1/64 , H04M3/51 , H04M3/493
CPC分类号： H04M3/5166 , G06F17/30749 , G06Q30/016 , H04M3/42068 , H04M3/493 , H04M3/4931 , H04M2201/41 , H04M2203/251 , H04M2203/551 , H04M2203/655 , H04M2242/12
摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

98. 发明授权

US09319522B1 Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application 有权
标题翻译：将用户偏好，行为模式和/或环境因素应用于自动化客户支持应用程序
公开(公告)号：US09319522B1
公开(公告)日：2016-04-19
申请号：US14262982
申请日：2014-04-28
申请人： West Corporation
发明人： Craig A. Webster
IPC分类号： H04M1/64 , H04M3/493 , H04M3/487 , H04M3/523
CPC分类号： G06Q30/0269 , G06Q30/016 , H04L67/306 , H04M3/42068 , H04M3/42382 , H04M3/4878 , H04M3/493 , H04M3/5166 , H04M3/5232 , H04M2203/551 , H04M2203/556 , H04M2203/6081 , H04M2203/655
摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.
摘要翻译：公开了将用户简档信息应用于定制应用的方法和装置。一个示例性的操作方法可以包括在客户呼叫中心服务器处接收来自用户设备的查询，并从接收到的查询中识别和授权用户。该方法还可以提供从存储器检索用户简档，其包括基于用户设备和客户呼叫中心服务器之间的先前交互的历史信息，并且计算关于查询目的的预测。预测可以基于用户简档历史，社交网络简档信息，近期交易等。该方法还可以基于所计算的预测来提供对查询的响应。

99. 发明授权

US09313628B2 System and method for determining and delivering appropriate multimedia content to data communication devices 有权
公开(公告)号：US09313628B2
公开(公告)日：2016-04-12
申请号：US14599252
申请日：2015-01-16
申请人： MOBILE MESSSENGER GLOBAL, INC.
发明人： Gerald Hewes , Eswar Priyadarshan , Boon Hwang , Randall A. Snyder
IPC分类号： H04M3/42 , H04L29/06 , H04L29/08 , H04M1/725 , H04W4/00 , G06F15/16 , H04M1/64 , H04M11/00 , H04W4/12 , H04W4/18 , H04W8/18 , H04W8/22 , H04W88/18
CPC分类号： H04W4/12 , H04M1/72552 , H04W4/18 , H04W8/18 , H04W8/22 , H04W88/184
摘要： Provided herein are exemplary techniques for determining and delivering, appropriate multimedia content comprising a combination of text, images, sounds, rich-text, animation, video, etc. to personal data communication devices (107), such as wireless cell-phones or wireless PDA's, based upon device specific information such as the network protocol used by the device, the network provider, the device capabilities (110), the current state of the device, user specified settings, etc. An application server (109) contains an interpreter capable of executing a set of instructions to manage the delivery and receipt of appropriate multimedia and simple text content to and from personal communication devices (107). Appropriate content (104) is sent to the personal data communication device (107) based on the network protocol used by the device, the network provider, the device capabilities, the current state of the device and user specified settings under the control of the interpreter. A plurality of device capability input handlers (108) controlled by the interpreter is used to capture the device capability of the personal data communication device (107).

100. 发明授权

US09313329B2 Voice response systems browsing 有权
标题翻译：语音响应系统浏览
公开(公告)号：US09313329B2
公开(公告)日：2016-04-12
申请号：US12610646
申请日：2009-11-02
申请人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
发明人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
IPC分类号： H04M1/64 , H04M3/493 , H04M1/725 , H04M3/42 , H04M3/533 , H04M11/06
CPC分类号： H04M3/493 , H04M1/72591 , H04M3/42391 , H04M3/533 , H04M11/066 , H04M2250/74
摘要： A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.
摘要翻译：描述了用于语音浏览集成语音响应服务器的方法。该方法包括可视地显示用于服务的选择树的表示，其中服务包括可用动作的音频菜单。接收在该表示中显示的动作的选择。该方法还包括自动导航音频菜单以便启动所选择的动作。还描述了装置和计算机可读介质。

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