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    • 72. 发明授权
    • Methods and systems for transmission of orthogonal frequency division multiplexed symbols
    • 用于传输正交频分复用符号的方法和系统
    • US07813261B2
    • 2010-10-12
    • US11887115
    • 2006-03-30
    • Jianglei MaHang ZhangWen TongPeiying ZhuMing Jia
    • Jianglei MaHang ZhangWen TongPeiying ZhuMing Jia
    • H04J11/00H04J3/26H04H20/71H04L23/02
    • H04L27/2602H04L1/0003H04L1/0009H04L27/2655
    • In some embodiments of the present invention there is provided a frame structure for transmitting an integer number of OFDM symbols in which some of the OFDM symbols are to be transmitted in a unicast format and some of the OFDM symbols are to be transmitted in a broadcast format. The frame structure includes partitioning of a frame into at least two portions to accommodate both unicast and broadcast modes in the frame. The frame structure is used for transmitting multiple frames in a serial manner from at least one transmitter. The unicast mode supports transmission of OFDM symbols from a single transmitter to a single receiver. The broadcast mode supports transmission of OFDM symbols from multiple transmitters to all receivers within range of the multiple transmitters. The multicast mode supports transmission of OFDM symbols from multiple transmitters to multiple receivers within range of the multiple transmitters.
    • 在本发明的一些实施例中,提供了一种用于发送整数个OFDM符号的帧结构,其中一些OFDM符号将以单播格式发送,并且一些OFDM符号将以广播格式发送 。 帧结构包括将帧划分成至少两个部分以适应帧中的单播和广播模式。 帧结构用于从至少一个发射机以串行方式发送多个帧。 单播模式支持将OFDM符号从单个发射机传输到单个接收机。 广播模式支持从多个发射机向多个发射机的范围内的所有接收机传输OFDM符号。 组播模式支持将多个发射机的OFDM符号从多个发射机的范围内传输到多个接收机。
    • 76. 发明申请
    • METHOD AND SYSTEM FOR QUALITY OF SERVICE SUPPORT FOR ETHERNET MULTISERVICE INTERWORKING OVER MULTIPROTOCOL LABEL SWITCHING
    • 通过多媒体标签切换进行以太网多业务交互的服务质量支持方法和系统
    • US20100246603A1
    • 2010-09-30
    • US12750208
    • 2010-03-30
    • Sameh RABIEAboul Osama MAGD
    • Sameh RABIEAboul Osama MAGD
    • H04J3/22
    • H04L45/50H04L12/4604H04L47/10H04L47/2491H04L47/41
    • A method and system for maintaining quality of service parameters for transmissions as a native Ethernet service between a first network having a first communication protocol and a second network having a second communication protocol that is different from the first communication protocol. The interworking device includes a first network interface operable to communicate with the first communication network using the first communication protocol, a second network interface operable to communicate with the second communication network using second communication protocol and a processing unit in communication with the first network interface and the second network interface. The processing unit receives a frame from the first network in the first communication protocol, maps parameters corresponding to quality of service parameters in the first communication protocol to quality of service parameters in the second communication protocol and assembles a data packet in the second communication protocol. The assembled data packet includes mapped quality of service parameters.
    • 一种用于在具有第一通信协议的第一网络和具有与第一通信协议不同的第二通信协议的第二网络之间维持作为本地以太网服务的传输的服务质量的方法和系统。 互通设备包括可操作以使用第一通信协议与第一通信网络通信的第一网络接口,可操作以使用第二通信协议与第二通信网络进行通信的第二网络接口和与第一通信协议通信的处理单元,以及 第二个网络接口。 处理单元在第一通信协议中从第一网络接收帧,将与第一通信协议中的服务质量参数对应的参数映射到第二通信协议中的服务质量参数,并在第二通信协议中组合数据分组。 组合的数据分组包括映射的服务质量参数。
    • 79. 发明授权
    • Method and system for management of queues in contact centers
    • 联络中心队伍管理方法和系统
    • US07796747B1
    • 2010-09-14
    • US11431230
    • 2006-05-10
    • Tony McCormackPatrick HessionJohn Costello
    • Tony McCormackPatrick HessionJohn Costello
    • H04M3/00
    • H04M3/5233H04M3/5238
    • Contacts are managed within a contact center by associating each contact with one or more skill set and priority identifiers. The contacts may be represented as a software object. Contact (or contact objects) may be queued relative to one another by means of references to and/or from the object(s) immediately ahead of and behind each contact. For those contacts having multiple skill sets, a process and a system is disclosed wherein the multiple skill sets of the contact are serviced by multiple agents to provide a 1 to N process. The customer may be given the option to have each additional agent conference into a contact session thereby reducing the customer's overall wait time for the contact to be serviced. The process and system also may include identifying contact objects having prerequisites and routing those contact objects to an agent having one of the prerequisites. The process and system also allows a group of related contacts to be serviced by one or more agents in an M to 1 or M to N fashion. This is accomplished in part by determining if the contact has a common identifier associating the contact with a larger group and routing the contact to an agent or agents supporting contacts having the common identifier.
    • 通过将每个联系人与一个或多个技能组和优先级标识符相关联,在联络中心内管理联系人。 联系人可以表示为软件对象。 联系人(或联系对象)可以通过对每个联系人之前和之后的对象的引用和/或来自彼此排队。 对于具有多个技能组的那些联系人,公开了一种过程和系统,其中联系人的多个技能组由多个代理服务以提供1到N进程。 客户可以选择让每个额外的代理会议进入联系会话,从而减少客户对联系人进行维修的整体等待时间。 该过程和系统还可以包括识别具有先决条件的联系人对象并将这些联系人对象路由到具有先决条件之一的代理。 该过程和系统还允许一组相关的联系人由M到1或M到N的方式由一个或多个代理服务。 这部分是通过确定联系人是否具有将联系人与较大群组相关联并将该联系人路由到代理的通用标识或者支持具有公共标识符的联系人的代理来实现的。