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1. 发明授权

US10601989B1 Agent controlled menu 有权
公开(公告)号：US10601989B1
公开(公告)日：2020-03-24
申请号：US15146831
申请日：2016-05-04
申请人： Anand Janefalkar , Hisun Kim
发明人： Anand Janefalkar , Hisun Kim
IPC分类号： H04M3/51 , H04L29/06 , G06F3/0482 , G06Q30/00 , H04W4/02
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

2. 发明授权

US10152718B1 Agent initiated actions 有权
公开(公告)号：US10152718B1
公开(公告)日：2018-12-11
申请号：US15144765
申请日：2016-05-02
申请人： Anand Janefalkar , Hisun Kim
发明人： Anand Janefalkar , Hisun Kim
IPC分类号： G06Q30/00 , H04L29/06 , G06F3/0482 , G06Q40/06
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

3. 发明申请

US20170318152A1 Communication Channel Enhancement 审中-公开
公开(公告)号：US20170318152A1
公开(公告)日：2017-11-02
申请号：US15220317
申请日：2016-07-26
申请人： Eli Chen , Hisun Kim , Anand Janefalkar
发明人： Eli Chen , Hisun Kim , Anand Janefalkar
IPC分类号： H04M3/42 , H04M3/51 , H04L29/06 , G06Q30/00 , H04W4/14
CPC分类号： H04M3/42068 , G06Q30/016 , H04L63/0876 , H04L63/18 , H04M3/5133 , H04M2203/6045 , H04M2203/6054 , H04M2203/6081 , H04W4/14
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

4. 发明授权

US11516338B2 Communication channel enhancement 有权
公开(公告)号：US11516338B2
公开(公告)日：2022-11-29
申请号：US15220317
申请日：2016-07-26
申请人： Eli Chen , Hisun Kim , Anand Janefalkar
发明人： Eli Chen , Hisun Kim , Anand Janefalkar
IPC分类号： G06Q30/00 , G06F21/42 , H04M3/42 , H04M3/51 , H04W4/14 , H04L9/40 , G06F21/31
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

5. 发明授权

US11228906B2 Customer communication system 有权
公开(公告)号：US11228906B2
公开(公告)日：2022-01-18
申请号：US14798468
申请日：2015-07-14
申请人： Anand Janefalkar
发明人： Anand Janefalkar
IPC分类号： H04L29/06 , H04W12/06
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.

6. 发明授权

US11089160B1 Peer-to-peer VoIP 有权
公开(公告)号：US11089160B1
公开(公告)日：2021-08-10
申请号：US15666129
申请日：2017-08-01
申请人： Eli Chen , Anand Janefalkar
发明人： Eli Chen , Anand Janefalkar
IPC分类号： H04M3/523 , H04L29/06 , G06Q30/00 , H04M3/51 , H04L29/08
摘要： A Voice over Internet Protocol (VoIP) system is configured for direct communications between remote computing devices in a peer-to-peer configuration. Voice data from the communication is marked such that the voice data from the different endpoints can be combined into a unified audio stream. An authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.

7. 发明授权

US10108965B2 Customer communication system including service pipeline 有权
公开(公告)号：US10108965B2
公开(公告)日：2018-10-23
申请号：US14850142
申请日：2015-09-10
申请人： Anand Janefalkar , Hisun Kim
发明人： Anand Janefalkar , Hisun Kim
IPC分类号： H04L29/06 , G06Q30/00
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

8. 发明申请

US20170017964A1 Customer Communication System Including Service Pipeline 审中-公开
标题翻译：客户通讯系统包括服务管道
公开(公告)号：US20170017964A1
公开(公告)日：2017-01-19
申请号：US14850142
申请日：2015-09-10
申请人： Anand Janefalkar , Hisun Kim
发明人： Anand Janefalkar , Hisun Kim
IPC分类号： G06Q30/00 , H04L29/06
CPC分类号： G06Q30/016 , H04L63/0861 , H04L63/108
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.
摘要翻译：用于服务请求的自动认证的系统包括远程访问设备的认证。该认证可以在客户和服务代理之间的文本或音频通信之前自动完成。在一些实施例中，通过远程访问设备的认证或通过询问客户的问题来完成认证。可以使用远程访问设备的单一认证来认证在服务代理之间传送的服务请求。远程设备的认证可以包括例如使用个人识别号码，指纹，照片和/或硬件标识符。一些实施例包括配置用于管理客户服务请求的队列的智能流水线。

9. 发明授权

US11265419B1 Agent controlled menu 有权
公开(公告)号：US11265419B1
公开(公告)日：2022-03-01
申请号：US16719057
申请日：2019-12-18
申请人： Anand Janefalkar , Hisun Kim
发明人： Anand Janefalkar , Hisun Kim
IPC分类号： H04M3/51 , G06Q30/00 , H04L29/06 , H04W4/02 , G06F3/0482
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

10. 发明授权

US10356091B2 Communication enhancement methods 有权
公开(公告)号：US10356091B2
公开(公告)日：2019-07-16
申请号：US15220339
申请日：2016-07-26
申请人： Hisun Kim , Eli Chen , Anand Janefalkar
发明人： Hisun Kim , Eli Chen , Anand Janefalkar
IPC分类号： H04L29/06 , H04W4/14 , H04L29/08 , H04L29/12
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

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