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1. 发明授权

US10356091B2 Communication enhancement methods 有权
公开(公告)号：US10356091B2
公开(公告)日：2019-07-16
申请号：US15220339
申请日：2016-07-26
申请人： Hisun Kim , Eli Chen , Anand Janefalkar
发明人： Hisun Kim , Eli Chen , Anand Janefalkar
IPC分类号： H04L29/06 , H04W4/14 , H04L29/08 , H04L29/12
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

2. 发明授权

US10148964B2 Image quality management 有权
公开(公告)号：US10148964B2
公开(公告)日：2018-12-04
申请号：US15342489
申请日：2016-11-03
申请人： Eli Chen , Anand Janefalkar
发明人： Eli Chen , Anand Janefalkar
IPC分类号： H04N19/137 , H04N19/13 , H04N19/172 , H04N19/43 , H04N19/86 , H04L29/06 , H04N21/2343 , H04N19/132 , H04N21/647
摘要： A communication system is configured to automatically adapt an image sequence in response to movement of a camera used to capture the image sequence. The adaptation includes a reduction in the data size of the image sequence and can occur in real-time as the image sequence is captured. The adaptation further includes restoration of the data size of the image in response to a reduction in movement of the camera. This approach allows for the communication of quality images shortly after movement of the has been reduced.

3. 发明申请

US20180124409A1 IMAGE QUALITY MANAGEMENT 审中-公开
公开(公告)号：US20180124409A1
公开(公告)日：2018-05-03
申请号：US15342489
申请日：2016-11-03
申请人： ELI CHEN , ANAND JANEFALKAR
发明人： ELI CHEN , ANAND JANEFALKAR
IPC分类号： H04N19/137 , H04L29/06 , H04N19/13 , H04N19/172 , H04N19/43 , H04N19/86
CPC分类号： H04N19/137 , H04L65/4084 , H04L65/602 , H04L65/607 , H04L65/80 , H04N19/13 , H04N19/132 , H04N19/172 , H04N19/43 , H04N19/86 , H04N21/234363 , H04N21/234381 , H04N21/64738
摘要： A communication system is configured to automatically adapt an image sequence in response to movement of a camera used to capture the image sequence. The adaptation includes a reduction in the data size of the image sequence and can occur in real-time as the image sequence is captured. The adaptation further includes restoration of the data size of the image in response to a reduction in movement of the camera. This approach allows for the communication of quality images shortly after movement of the has been reduced.

4. 发明申请

US20170318012A1 Communication Enhancement Methods 审中-公开
公开(公告)号：US20170318012A1
公开(公告)日：2017-11-02
申请号：US15220339
申请日：2016-07-26
申请人： Hisun Kim , Eli Chen , Anand Janefalkar
发明人： Hisun Kim , Eli Chen , Anand Janefalkar
IPC分类号： H04L29/06 , H04W4/14 , H04L29/08 , H04W12/06 , H04L29/12
CPC分类号： H04L63/0876 , H04L61/6022 , H04L61/605 , H04L63/18 , H04L67/306 , H04L67/32 , H04L69/14 , H04L69/18 , H04W4/14
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

5. 发明授权

US08891946B2 Accelerated playback of streaming media 有权
标题翻译：加速播放流媒体
公开(公告)号：US08891946B2
公开(公告)日：2014-11-18
申请号：US12556372
申请日：2009-09-09
申请人： Eli Chen , Greg Peters
发明人： Eli Chen , Greg Peters
IPC分类号： H04N5/783 , H04L29/06
CPC分类号： H04L65/4092 , H04L65/80
摘要： One embodiment of the present invention provides a technique for dynamically adjusting streaming media bit rates in response to user requests for accelerated playback. When user may selects to accelerate playback of streaming media content, a content player may begin decoding data from a content buffer at the accelerated rate. At the same time, the content player may estimate a bit rate that can be supported by both the accelerated playback rate and prevailing network bandwidth and latency. That is, a bit rate at which the accelerated playback may be continued without resulting in an eventual buffer under-run.
摘要翻译：本发明的一个实施例提供了一种用于响应于用户对加速重放的请求来动态调整流媒体比特率的技术。当用户可以选择加速流媒体内容的回放时，内容播放器可以以加速的速度开始从内容缓冲器解码数据。同时，内容播放器可以估计加速回放速率和主要网络带宽和延迟都可以支持的比特率。也就是说，可以继续加速重放的比特率，而不导致最终的缓冲器欠运行。

6. 发明申请

US20120042047A1 System and Method For Synchronized Playback of Streaming Digital Content 审中-公开
标题翻译：流数字内容同步播放的系统和方法
公开(公告)号：US20120042047A1
公开(公告)日：2012-02-16
申请号：US12856466
申请日：2010-08-13
申请人： Eli CHEN , Greg Peters
发明人： Eli CHEN , Greg Peters
IPC分类号： G06F15/16 , G06F3/00
摘要： One embodiment of the present invention sets forth a technique for synchronizing playback of digital content on two or more different content players. Each content player synchronizes a local time signal to a time reference signal maintained by a time server. Actions related to content playback are synchronized with respect to each local time signal for a given content player, which thereby synchronizes playback for a group of associated content players. Each content player may be advantageously configured with different playback options, allowing each user to have a better shared viewing experience than possible with prior art solutions that provide only one set of playback options.
摘要翻译：本发明的一个实施例提出了一种用于在两个或多个不同内容播放器上同步数字内容的回放的技术。每个内容播放器将本地时间信号同步到由时间服务器维护的时间参考信号。与内容播放相关的动作相对于给定内容播放器的每个本地时间信号而被同步，由此使一组相关内容播放器的播放同步。每个内容播放器可以有利地配置有不同的播放选项，允许每个用户具有比仅提供一组播放选项的现有技术解决方案更好的共享观看体验。

7. 发明授权

US11516338B2 Communication channel enhancement 有权
公开(公告)号：US11516338B2
公开(公告)日：2022-11-29
申请号：US15220317
申请日：2016-07-26
申请人： Eli Chen , Hisun Kim , Anand Janefalkar
发明人： Eli Chen , Hisun Kim , Anand Janefalkar
IPC分类号： G06Q30/00 , G06F21/42 , H04M3/42 , H04M3/51 , H04W4/14 , H04L9/40 , G06F21/31
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

8. 发明授权

US11089160B1 Peer-to-peer VoIP 有权
公开(公告)号：US11089160B1
公开(公告)日：2021-08-10
申请号：US15666129
申请日：2017-08-01
申请人： Eli Chen , Anand Janefalkar
发明人： Eli Chen , Anand Janefalkar
IPC分类号： H04M3/523 , H04L29/06 , G06Q30/00 , H04M3/51 , H04L29/08
摘要： A Voice over Internet Protocol (VoIP) system is configured for direct communications between remote computing devices in a peer-to-peer configuration. Voice data from the communication is marked such that the voice data from the different endpoints can be combined into a unified audio stream. An authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.

9. 发明授权

US10712771B2 System and method for synchronized playback of streaming digital content 有权
公开(公告)号：US10712771B2
公开(公告)日：2020-07-14
申请号：US12856466
申请日：2010-08-13
申请人： Eli Chen , Greg Peters
发明人： Eli Chen , Greg Peters
IPC分类号： G06F1/12 , H04N21/43 , H04N21/254 , H04N21/6543 , H04N21/432 , H04N21/658 , H04N21/242
摘要： One embodiment of the present invention sets forth a technique for synchronizing playback of digital content on two or more different content players. Each content player synchronizes a local time signal to a time reference signal maintained by a time server. Actions related to content playback are synchronized with respect to each local time signal for a given content player, which thereby synchronizes playback for a group of associated content players. Each content player may be advantageously configured with different playback options, allowing each user to have a better shared viewing experience than possible with prior art solutions that provide only one set of playback options.

10. 发明申请

US20170318152A1 Communication Channel Enhancement 审中-公开
公开(公告)号：US20170318152A1
公开(公告)日：2017-11-02
申请号：US15220317
申请日：2016-07-26
申请人： Eli Chen , Hisun Kim , Anand Janefalkar
发明人： Eli Chen , Hisun Kim , Anand Janefalkar
IPC分类号： H04M3/42 , H04M3/51 , H04L29/06 , G06Q30/00 , H04W4/14
CPC分类号： H04M3/42068 , G06Q30/016 , H04L63/0876 , H04L63/18 , H04M3/5133 , H04M2203/6045 , H04M2203/6054 , H04M2203/6081 , H04W4/14
摘要： A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

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