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    • 8. 发明授权
    • Personal service assistance in a virtual universe
    • 虚拟世界中的个人服务援助
    • US08655674B2
    • 2014-02-18
    • US12144877
    • 2008-06-24
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • G06Q10/00G06F17/00G06N5/00G06N5/04
    • G06Q30/0617G06Q30/02
    • A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.
    • 公开了一种在虚拟宇宙中提供个人服务帮助的方法。 该方法提供对个人帮助头像或个人客户服务代表(PCSR)化身(以下称为PCSR头像)的客户头像(CA)访问。 通过PCSR头像,CA从业务或组织传达需求或个人服务协助请求。 处理接收到的请求的通信以识别满足需要或请求的适当的业务,组织或供应商。 联系企业,组织或供应商的业务代表加入CA的请求。 允许业务代表控制PCSR头像以进行协助或交易所需的会话。 在会话完成后,PCSR头像的控制恢复到会话之前的控制。