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1. 发明授权

US08938059B2 System and method for displaying call flows and call statistics 有权
标题翻译：用于显示呼叫流和呼叫统计的系统和方法
公开(公告)号：US08938059B2
公开(公告)日：2015-01-20
申请号：US12211368
申请日：2008-09-16
申请人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
发明人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
IPC分类号： H04M3/58 , H04M3/36 , H04M3/51 , H04M15/00
CPC分类号： H04M3/36 , H04M3/51 , H04M15/58 , H04M2215/0188
摘要： The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.
摘要翻译：系统和方法在呼叫分析系统中识别多个呼叫流事件。呼叫统计信息与呼叫流事件相关联。呼叫流事件被组织成各自包含多个呼叫流事件的事件组。一旦选择了事件组，就会显示事件组的事件的统计信息。此外，系统和方法允许选择单独的呼叫流事件以便显示与事件相关联的呼叫。

2. 发明授权

US08705706B2 Interactive flowgraph for analyzing caller utterances 有权
标题翻译：用于分析来电者话语的交互式流程图
公开(公告)号：US08705706B2
公开(公告)日：2014-04-22
申请号：US12728650
申请日：2010-03-22
申请人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Patrick Tendick
发明人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Patrick Tendick
IPC分类号： H04M1/64
CPC分类号： H04M3/5166 , H04M3/4936 , H04M2203/2011 , H04M2203/357
摘要： A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.
摘要翻译：公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。因此，在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。分析师可以轻易地听取话语和审查与之相关的统计数据。这些话语是以系统和有组织的方式存储，检索和呈现的。在根据本发明的一些实施例中，话语与语音响应系统中的两个事件之间的链接相关联。在一些替代实施例中，话语与其他数据相关联，包括但不限于：其之前的事件; 跟随它的事件; 来电者的电话号码。

3. 发明授权

US08661101B2 Method of IP address de-aliasing 有权
标题翻译： IP地址解除锯齿方法
公开(公告)号：US08661101B2
公开(公告)日：2014-02-25
申请号：US12130202
申请日：2008-05-30
申请人： Fei Chen , Lorraine Denby , Jean Meloche
发明人： Fei Chen , Lorraine Denby , Jean Meloche
IPC分类号： G06F15/16 , G06F15/177
CPC分类号： H04L69/16 , H04L29/12952 , H04L43/10 , H04L61/6077
摘要： A method of internet protocol (IP) address de-aliasing that involves obtaining IP addresses from devices in a network, pinging pairs of the IP addresses by sending packets to pairs of the IP addresses, obtaining ping response orders for the packets, and determining whether the pairs of IP addresses are aliases of the same network device based on the obtained ping response orders.
摘要翻译：一种互联网协议（IP）地址去锯齿的方法，涉及从网络中的设备获取IP地址，通过将数据包发送到IP地址对来ping通IP地址对，获取分组的ping响应顺序，以及确定是否 IP地址对是基于获得的ping响应命令的同一网络设备的别名。

4. 发明授权

US08543681B2 Network topology discovery systems and methods 有权
标题翻译：网络拓扑发现系统和方法
公开(公告)号：US08543681B2
公开(公告)日：2013-09-24
申请号：US10270335
申请日：2002-10-15
申请人： Mark J. Bearden , Lorraine Denby , Bengi Karacali , Jean Meloche , David Thomas Stott
发明人： Mark J. Bearden , Lorraine Denby , Bengi Karacali , Jean Meloche , David Thomas Stott
IPC分类号： G06F15/173 , G06F15/16
CPC分类号： H04L41/0213 , H04L41/0663 , H04L41/12 , H04L41/22 , H04L41/5035 , H04L41/5051 , H04L41/5087 , H04L41/509 , H04L43/0811 , H04L43/50 , H04M3/2236 , H04M3/2254 , H04M7/006
摘要： A system discovers the topology of devices in a network, such as all of the layer-2 and layer-3 devices, including routers and switches. The devices are mapped, as well as the links that join them. The devices are polled using SNMP requests. Route tables are derived from each router to determine addresses of the devices. A spanning tree process is used to discover layer-2 devices. Connections between layers are then discovered. Where information is incomplete, an undiscovered router cloud is recognized.
摘要翻译：系统发现网络中设备的拓扑，例如所有第2层和第3层设备，包括路由器和交换机。设备被映射，以及加入它们的链接。使用SNMP请求轮询设备。从每个路由器导出路由表以确定设备的地址。生成树进程用于发现第二层设备。然后发现层之间的连接。如果信息不完整，则未识别的路由器云被识别。

5. 发明授权

US08184546B2 Endpoint device configured to permit user reporting of quality problems in a communication network 有权
标题翻译：端点设备被配置为允许用户报告通信网络中的质量问题
公开(公告)号：US08184546B2
公开(公告)日：2012-05-22
申请号：US12039878
申请日：2008-02-29
申请人： Lorraine Denby , Jean Meloche
发明人： Lorraine Denby , Jean Meloche
IPC分类号： G06F11/00 , H04J1/16 , H04L1/00
CPC分类号： H04L43/062 , H04L43/0817 , H04M3/2254 , H04M7/006
摘要： An IP telephone or other endpoint device in a network is configured to support a reporting mode of operation that may be entered, for example, responsive to user entry of a report command via a user interface of the endpoint device. In one aspect, the endpoint device stores call information in one or more buffers. Responsive to an instruction to enter a reporting mode, the endpoint device sends contents of the buffer(s) to a report server over the network. The endpoint device may reinitialize the buffer(s) responsive to an instruction to leave the reporting mode.
摘要翻译：网络中的IP电话或其他端点设备被配置为支持可以输入的报告操作模式，例如响应于用户通过端点设备的用户界面输入报告命令。在一个方面，端点设备将呼叫信息存储在一个或多个缓冲器中。响应于进入报告模式的指令，端点设备通过网络将缓冲器的内容发送到报告服务器。端点设备可以响应于离开报告模式的指令来重新初始化缓冲器。

6. 发明申请

US20110228915A1 Interactive Flowgraph for Analyzing Caller Utterances 有权
标题翻译：用于分析来电者话语的交互式流程图
公开(公告)号：US20110228915A1
公开(公告)日：2011-09-22
申请号：US12728650
申请日：2010-03-22
申请人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Patrick Tendick
发明人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Patrick Tendick
IPC分类号： H04M1/64 , G06F17/00
CPC分类号： H04M3/5166 , H04M3/4936 , H04M2203/2011 , H04M2203/357
摘要： A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.
摘要翻译：公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。因此，在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。分析师可以轻易地听取话语和审查与之相关的统计数据。这些话语是以系统和有组织的方式存储，检索和呈现的。在根据本发明的一些实施例中，话语与语音响应系统中的两个事件之间的链接相关联。在一些替代实施例中，话语与其他数据相关联，包括但不限于：其之前的事件; 跟随它的事件; 来电者的电话号码。

7. 发明授权

US07602728B2 Method and apparatus for determination of network topology 有权
标题翻译：用于确定网络拓扑的方法和装置
公开(公告)号：US07602728B2
公开(公告)日：2009-10-13
申请号：US10460700
申请日：2003-06-12
申请人： Akshay Adhikari , Lorraine Denby , Jean Meloche , Balaji Rao
发明人： Akshay Adhikari , Lorraine Denby , Jean Meloche , Balaji Rao
IPC分类号： H04L1/14
CPC分类号： H04L45/02 , H04L41/0213 , H04L41/12 , H04L41/22 , H04L45/20 , H04L45/26
摘要： Network topology information is determined in a network-based communication system by generating communications between, for example, selected pairs of endpoint devices each associated with a network. A given one of the communications is sent from a first one of the endpoint devices to a second one of the endpoint devices and returned from the second endpoint device to the first endpoint device. Information contained in the communication as received at the first endpoint device from the second endpoint device is processed to determine network topology information characterizing at least a portion of the network.
摘要翻译：网络拓扑信息在基于网络的通信系统中通过生成例如与网络相关联的所选择的端点设备对之间的通信来确定。通信中的给定一个从端点设备中的第一个发送到端点设备中的第二个终端设备，并从第二终端设备返回到第一终端设备。对来自第二端点设备的在第一端点设备接收的通信中包含的信息进行处理，以确定表征网络的至少一部分的网络拓扑信息。

8. 发明申请

US20090219825A1 Endpoint Device Configured to Permit User Reporting of Quality Problems in a Communication Network 有权
标题翻译：端点设备配置为允许用户报告通信网络中的质量问题
公开(公告)号：US20090219825A1
公开(公告)日：2009-09-03
申请号：US12039878
申请日：2008-02-29
申请人： Lorraine Denby , Jean Meloche
发明人： Lorraine Denby , Jean Meloche
IPC分类号： G06F11/00
CPC分类号： H04L43/062 , H04L43/0817 , H04M3/2254 , H04M7/006
摘要： An IP telephone or other endpoint device in a network is configured to support a reporting mode of operation that may be entered, for example, responsive to user entry of a report command via a user interface of the endpoint device. In one aspect, the endpoint device stores call information in one or more buffers. Responsive to an instruction to enter a reporting mode, the endpoint device sends contents of the buffer(s) to a report server over the network. The endpoint device may reinitialize the buffer(s) responsive to an instruction to leave the reporting mode.
摘要翻译：网络中的IP电话或其他端点设备被配置为支持可以输入的报告操作模式，例如响应于用户通过端点设备的用户界面输入报告命令。在一个方面，端点设备将呼叫信息存储在一个或多个缓冲器中。响应于进入报告模式的指令，端点设备通过网络将缓冲器的内容发送到报告服务器。端点设备可以响应于离开报告模式的指令来重新初始化缓冲器。

9. 发明申请

US20090028062A1 SYSTEMS AND METHODS FOR PARTITIONING END-TO-END PERFORMANCE EFFECTS USING NETWORK TOMOGRAPHY 有权
标题翻译：使用网络计算机分析端到端性能效果的系统和方法
公开(公告)号：US20090028062A1
公开(公告)日：2009-01-29
申请号：US11829429
申请日：2007-07-27
申请人： Jean Meloche , Lorraine Denby , Colin L. Mallows , James M. Landwehr
发明人： Jean Meloche , Lorraine Denby , Colin L. Mallows , James M. Landwehr
IPC分类号： H04L12/26
CPC分类号： H04L41/147 , G06Q40/00 , H04L41/0213 , H04L41/12 , H04L41/5009 , H04L41/5038 , H04L43/0829 , H04L43/0852 , H04L43/087 , H04L43/50
摘要： Systems and methods are presented for partitioning end-to-end performance effects using network tomography. In one embodiment, a method for partitioning end-to-end performance effects within a network is presented. The method includes determining a network topology between at least two test points, obtaining an unrelated approximation of edge effects between the test points, measuring end-to-end performance data between the test points corresponding to a target application, regularizing an estimate of edge effects for the target application using the unrelated approximation of edge effects, and computing the estimate of edge effects for the target application to partition the end-to-end effects.
摘要翻译：提出了使用网络层析成像分割端到端性能效果的系统和方法。在一个实施例中，呈现了用于分割网络内的端对端性能效果的方法。该方法包括确定至少两个测试点之间的网络拓扑，获得测试点之间的边缘效应的无关逼近，测量与目标应用相对应的测试点之间的端到端性能数据，使边缘效应的估计正规化对于使用边缘效应的不相关近似的目标应用程序，以及计算目标应用程序的边缘效应的估计来分割端对端效应。

10. 发明申请

US20090003238A1 Node Merging Process for Network Topology Representation 有权
标题翻译：网络拓扑表示的节点合并过程
公开(公告)号：US20090003238A1
公开(公告)日：2009-01-01
申请号：US11768442
申请日：2007-06-26
申请人： Lorraine Denby , Jean Meloche , Balaji Sathyanarayana Rao , John R. Tuck, JR.
发明人： Lorraine Denby , Jean Meloche , Balaji Sathyanarayana Rao , John R. Tuck, JR.
IPC分类号： H04L12/28
CPC分类号： H04L43/0852 , H04L41/12
摘要： Node merging methods and apparatus are disclosed for generating simplified representations of network topology. A first topology representative of a given network is determined, and at least one pair of nodes of the first topology is merged into a single node based on measures associated with respective edges connecting the nodes of the node pair to at least one neighbor node common to that pair. The merging step is repeated for one or more additional pairs of nodes to produce a reduced network topology meeting one or more desired criteria, and a visualization or other representation of the reduced network topology is generated.
摘要翻译：公开了用于生成网络拓扑的简化表示的节点合并方法和装置。确定给定网络的第一拓扑，并且基于与将节点对的节点连接到至少一个相邻节点的相应边缘相关联的度量将第一拓扑的至少一对节点合并到单个节点中那对对于一个或多个另外的附加对节点重复合并步骤以产生满足一个或多个期望准则的减小的网络拓扑，并且生成减少的网络拓扑的可视化或其他表示。

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