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    • 2. 发明申请
    • SCHEDULING RESOURCES FROM A MULTI-SKILL MULTI-LEVEL HUMAN RESOURCE POOL
    • 从多层次的人力资源池中调度资源
    • US20120053977A1
    • 2012-03-01
    • US12868027
    • 2010-08-25
    • SAEED BAGHERIJARIR K. CHAARYI-MIN CHEEDANIEL V. OPPENHEIMKRISHNA C. RATAKONDANIANJUN ZHOU
    • SAEED BAGHERIJARIR K. CHAARYI-MIN CHEEDANIEL V. OPPENHEIMKRISHNA C. RATAKONDANIANJUN ZHOU
    • G06Q10/00
    • G06Q10/063112
    • Each work item from a group of work items is categorized as either complex or intense, and a unique work requirement statement is derived for each work item based on whether it is complex or intense. A unique resource value statement is assigned to different human resources. Past performances of the human resources are analyzed against completed work items in order to adjust the unique resource value statement, thus creating updated human resource value statements. An optimized work requirement statement is created by recalculating the unique work requirement statement for each work item based on the updated human resource value statements. A schedule for automated allocation of human resources to functional areas of an enterprise activity environment and scheduling of work items to the functional areas is formulated based on the optimized requirement statement for each work item in the group of work items.
    • 来自一组工作项目的每个工作项目被分类为复杂的或激烈的,并且基于其是复杂的还是强烈的,为每个工作项目导出独特的工作需求语句。 独特的资源价值声明被分配给不同的人力资源。 对完成的工作项目对人力资源的过往表现进行分析,以调整独特的资源价值声明,从而创建更新的人力资源价值报表。 通过基于更新的人力资源价值语句重新计算每个工作项的唯一工作需求语句来创建优化的工作需求语句。 基于对工作项目组中每个工作项目的优化需求说明,制定了将人力资源自动分配给企业活动环境功能区域和对功能区域的工作项目进行调度的时间表。
    • 3. 发明申请
    • Optimizing Resources Allocation for Global Service Delivery
    • 优化全球服务交付的资源分配
    • US20120035972A1
    • 2012-02-09
    • US12852550
    • 2010-08-09
    • Qian MaKrishna RatakondaNianjun Zhou
    • Qian MaKrishna RatakondaNianjun Zhou
    • G06Q10/00
    • G06Q10/0631G06Q10/063118
    • Techniques for optimizing resource allocation are provided. The techniques include identifying one or more communication needs for each of one or more communications needed for execution of a project, identifying one or more members of each of the one or more communications and member information for each of the one or more members, using the one or more communication needs and member information to estimate one or more communication costs for each of the one or more communications needed for execution of the project, and comparing the one or more communication costs for each of the one or more communications to optimize resource allocation for executing the project.
    • 提供了优化资源分配的技术。 这些技术包括识别用于执行项目所需的一个或多个通信中的每一个的一个或多个通信需求,用一个或多个成员中的每一个识别一个或多个通信和成员信息中的每一个的一个或多个成员,使用 一个或多个通信需求和成员信息,以估计用于执行项目所需的一个或多个通信中的每一个的一个或多个通信成本,以及将一个或多个通信中的每一个的一个或多个通信成本进行比较以优化资源分配 用于执行项目。
    • 7. 发明申请
    • Method and system for instant messaging bots specification using state transition methodology and XML
    • 使用状态转换方法和XML的即时消息机器人规范的方法和系统
    • US20050138132A1
    • 2005-06-23
    • US10744425
    • 2003-12-22
    • Nianjun ZhouChen ShuDikran Meliksetian
    • Nianjun ZhouChen ShuDikran Meliksetian
    • G06F15/16H04L12/58
    • H04L51/04
    • A framework for creating instant messaging Bots that autonomously operate within an instant messaging sessions to respond to requests from other user(s) or Bot(s). Bot operation is defined by a state machine with one or more states that are described in XML documents. These XML documents abide by the grammar of a Bot Transition Definition Language (BTDL) that is defined in an XML schema. A Bot developer creates a state transition diagram via a Graphical User Interface. The state transition diagram defines states, transitions between states, and conditions for each of those state transitions and methods to be performed upon each state transition. An XML document that conforms to BTDL format is created from the state transition definition diagram. Both stateful and stateless Bots are defined using XML documents abiding to a BTDL format. A runtime environment implements the Bots, accepts runtime inputs and generates responses.
    • 用于创建即时消息的框架在即时消息会话中自动运行以响应来自其他用户或Bot的请求的博客。 Bot操作由具有在XML文档中描述的一个或多个状态的状态机定义。 这些XML文档遵守在XML模式中定义的Bot Transition Definition Language(BTDL)的语法。 Bot开发者通过图形用户界面创建状态转换图。 状态转换图定义状态,状态之间的转换,以及在每个状态转换时要执行的每个状态转换和方法的条件。 符合BTDL格式的XML文档是从状态转换定义图创建的。 有状态和无状态的Bots都是使用遵循BTDL格式的XML文档定义的。 运行时环境实现Bots,接受运行时输入并生成响应。
    • 10. 发明授权
    • Scheduling resources from a multi-skill multi-level human resource pool
    • 从多技能多级人力资源池调度资源
    • US08407073B2
    • 2013-03-26
    • US12868027
    • 2010-08-25
    • Saeed BagheriJarir K. ChaarYi-Min CheeDaniel V. OppenheimKrishna C. RatakondaNianjun Zhou
    • Saeed BagheriJarir K. ChaarYi-Min CheeDaniel V. OppenheimKrishna C. RatakondaNianjun Zhou
    • G06Q10/00
    • G06Q10/063112
    • Each work item from a group of work items is categorized as either complex or intense, and a unique work requirement statement is derived for each work item based on whether it is complex or intense. A unique resource value statement is assigned to different human resources. Past performances of the human resources are analyzed against completed work items in order to adjust the unique resource value statement, thus creating updated human resource value statements. An optimized work requirement statement is created by recalculating the unique work requirement statement for each work item based on the updated human resource value statements. A schedule for automated allocation of human resources to functional areas of an enterprise activity environment and scheduling of work items to the functional areas is formulated based on the optimized requirement statement for each work item in the group of work items.
    • 来自一组工作项目的每个工作项目被分类为复杂的或激烈的,并且基于其是复杂的还是强烈的,为每个工作项目导出独特的工作需求语句。 独特的资源价值声明被分配给不同的人力资源。 对完成的工作项目对人力资源的过往表现进行分析,以调整独特的资源价值声明,从而创建更新的人力资源价值报表。 通过基于更新的人力资源价值语句重新计算每个工作项的唯一工作需求语句来创建优化的工作需求语句。 基于对工作项目组中每个工作项目的优化需求声明,制定了将人力资源自动分配给企业活动环境功能区域和对功能区域的工作项目进行调度的时间表。