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    • 1. 发明授权
    • Systems and methods for receiving device health management
    • 接收设备健康管理的系统和方法
    • US08464300B2
    • 2013-06-11
    • US12211771
    • 2008-09-16
    • Jonathan E. AddairErik C. JohnsonShawn Sullivan
    • Jonathan E. AddairErik C. JohnsonShawn Sullivan
    • H04N7/173
    • H04N7/17309H04N21/25883H04N21/4425H04N21/6582
    • Various embodiments facilitate the management of receiving device health. One embodiment provides a receiving device health manager that identifies receiving devices having degraded operational states, based on operational state data received from those receiving devices. The receiving device health manager may further determine and initiate corrective actions with respect to the identified receiving devices, based on information about customers associated with the receiving devices and/or about the receiving devices themselves. In one embodiment, a corrective action may include a customer service contact to schedule a receiving device repair visit by a technician. This abstract is provided to comply with rules requiring an abstract, and it is submitted with the intention that it will not be used to interpret or limit the scope or meaning of the claims.
    • 各种实施例便于对接收设备健康的管理。 一个实施例提供了一种接收设备健康管理器,其基于从那些接收设备接收的操作状态数据来识别具有降级的操作状态的接收设备。 接收设备健康管理器可以基于关于与接收设备相关联的客户的信息和/或关于接收设备本身来进一步确定并启动关于所标识的接收设备的校正动作。 在一个实施例中,纠正措施可以包括客户服务联系人以安排技术人员接收设备修理访问。 提供本摘要以符合要求摘要的规则,并提交其意图是不会用于解释或限制权利要求书的范围或含义。
    • 3. 发明申请
    • SYSTEMS AND METHODS FOR RECEIVING DEVICE HEALTH MANAGEMENT
    • 用于接收设备健康管理的系统和方法
    • US20100071011A1
    • 2010-03-18
    • US12211771
    • 2008-09-16
    • Jonathan E. AddairErik C. JohnsonShawn Sullivan
    • Jonathan E. AddairErik C. JohnsonShawn Sullivan
    • H04N7/173
    • H04N7/17309H04N21/25883H04N21/4425H04N21/6582
    • Various embodiments facilitate the management of receiving device health. One embodiment provides a receiving device health manager that identifies receiving devices having degraded operational states, based on operational state data received from those receiving devices. The receiving device health manager may further determine and initiate corrective actions with respect to the identified receiving devices, based on information about customers associated with the receiving devices and/or about the receiving devices themselves. In one embodiment, a corrective action may include a customer service contact to schedule a receiving device repair visit by a technician. This abstract is provided to comply with rules requiring an abstract, and it is submitted with the intention that it will not be used to interpret or limit the scope or meaning of the claims.
    • 各种实施例便于对接收设备健康的管理。 一个实施例提供了一种接收设备健康管理器,其基于从那些接收设备接收的操作状态数据来识别具有降级的操作状态的接收设备 接收设备健康管理器可以基于关于与接收设备相关联的客户的信息和/或关于接收设备本身来进一步确定并启动关于所标识的接收设备的校正动作。 在一个实施例中,纠正措施可以包括客户服务联系人以安排技术人员接收设备修理访问。 提供本摘要以符合要求摘要的规则,并提交其意图是不会用于解释或限制权利要求书的范围或含义。