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1. 发明授权

US08965949B2 System and method for applying computational knowledge to device data 有权
标题翻译：将计算知识应用于设备数据的系统和方法
公开(公告)号：US08965949B2
公开(公告)日：2015-02-24
申请号：US11118813
申请日：2005-04-29
申请人： Tracy E. Thieret
发明人： Tracy E. Thieret
IPC分类号： G06F15/16 , G06F7/38 , G06F17/00 , G06F17/20 , G06F17/21 , G06F17/22 , G06F17/24 , G06F17/25 , G06F17/26 , G06F17/27 , G06F17/28 , G06N5/02 , G09G1/16 , G05B23/02 , G06Q30/02
CPC分类号： G06N5/025 , G05B23/0232 , G05B2219/50065 , G06Q30/02 , G09G1/162
摘要： A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.
摘要翻译：提供了一种系统和方法，用于获取和处理设备使用数据并将其计算知识应用于主动确定客户状态，包括推断设备使用模式，并因此提出要进行的至少一个动作（如果有的话）。特别地，由一组规则表示的计算知识应用于经处理的设备数据，用于分析处理的数据，并使用关键字描述与处理的数据相关的至少一个特征或特征。访问规则数据库，并从一组规则中选择至少一个规则。所述至少一个所选择的规则包括与用于描述所处理的数据的特征或特征的关键字基本匹配的关键字。然后使用规则数据库将至少一个选定的规则与至少一个提出的动作相关联。然后输出至少一个确定的规则和/或至少一个所提出的动作。

2. 发明授权

US08154741B2 Apparatus for low cost embedded platform for device-side, distributed services enablement 有权
标题翻译：用于低成本嵌入式平台的装置，用于设备端，分布式服务支持
公开(公告)号：US08154741B2
公开(公告)日：2012-04-10
申请号：US10687142
申请日：2003-10-16
申请人： Michael R. Furst , Loranzo Whitfield , Naveen Sharma , Ronald M. Rockwell , Tracy E. Thieret , Claude S. Fillion , Weixia Huang , Michael P. Kehoe , Arturo M. Lorenzo , Mary C. McCorkindale , Robert J. St. Jacques , Michael F. Cavanaugh , Christopher J. Regruit
发明人： Michael R. Furst , Loranzo Whitfield , Naveen Sharma , Ronald M. Rockwell , Tracy E. Thieret , Claude S. Fillion , Weixia Huang , Michael P. Kehoe , Arturo M. Lorenzo , Mary C. McCorkindale , Robert J. St. Jacques , Michael F. Cavanaugh , Christopher J. Regruit
IPC分类号： G06F3/12
CPC分类号： G06Q10/0875 , H04L29/06 , H04L67/10
摘要： A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.
摘要翻译：一系列提供设备功能的附加系统组件，管理自助，定制和增强设备服务以及远程监控，大大降低了成本。它可以降低UI的成本，并通过实现网络化系统无头，并为其平台使用基于浏览器的UI，大大增强易用性。它嵌入一个设备模型代理（DMA）并连接到以设备为中心的服务平台来提供服务。此外，它为客户代表提供定制的诊断访问，以实现自助服务操作，统一和管理多个不同数据访问机制的多种访问需求，并且主要使用COTS PC硬件而不是定制的PWB。

3. 发明授权

US07647392B2 Device model agent 失效
标题翻译：设备型号代理
公开(公告)号：US07647392B2
公开(公告)日：2010-01-12
申请号：US10687244
申请日：2003-10-16
申请人： Naveen Sharma , Michael R. Furst , Claude S. Fillion , Weixia Huang , Michael P. Kehoe , Arturo M. Lorenzo , Mary C. McCorkindale , Robert J. St. Jacques , Tracy E. Thieret , John C. Austin , Marc D. Daniels , Michael F. Cavanaugh
发明人： Naveen Sharma , Michael R. Furst , Claude S. Fillion , Weixia Huang , Michael P. Kehoe , Arturo M. Lorenzo , Mary C. McCorkindale , Robert J. St. Jacques , Tracy E. Thieret , John C. Austin , Marc D. Daniels , Michael F. Cavanaugh
IPC分类号： G06F15/173
CPC分类号： G06Q10/0875 , H04L29/06 , H04L67/10
摘要： The Device Model Agent (DMA), the device side technology module in Device Centric Services (DCS) system, is the main focus of this invention. DMA is a thin, efficient applications/services execution environment. DMA provides an embedded services platform for enabling system management applications and services. This allows a flexible, extensible, dynamic services management module allowing networked services to be designed, added, and managed within the system without modifications to devices, DCS system, or DMA itself. While this invention specifically describes the integration of benefits from DMA into document system devices, the concepts are equally applicable in other domains. The DMA runtime environment is a thin software interface layer that resides on a document system device between the Java runtime environment and embedded web server.
摘要翻译：设备型号代理（DMA）是设备中心服务（DCS）系统中的设备侧技术模块，是本发明的主要重点。 DMA是一种薄型，高效的应用程序/服务执行环境。 DMA提供了一个用于启用系统管理应用程序和服务的嵌入式服务平台。这允许灵活的，可扩展的，动态的服务管理模块，允许在系统内设计，添加和管理网络服务，而无需修改设备，DCS系统或DMA本身。虽然本发明具体描述了从DMA到文档系统设备的益处的集成，但是这些概念同样适用于其他领域。 DMA运行时环境是位于Java运行时环境和嵌入式Web服务器之间的文档系统设备上的瘦软件接口层。

4. 发明申请

US20080025734A1 Automated detection and notification of the need for service and/or supplies replenishment in a machine 失效
标题翻译：在机器中自动检测和通知服务和/或耗材补充的需要
公开(公告)号：US20080025734A1
公开(公告)日：2008-01-31
申请号：US11495323
申请日：2006-07-27
申请人： Michael P. Kehoe , Tracy E. Thieret , Robert J. St. Jacques , Michael R. Furst
发明人： Michael P. Kehoe , Tracy E. Thieret , Robert J. St. Jacques , Michael R. Furst
IPC分类号： G03G15/00 , G03G15/08
CPC分类号： G03G15/556 , G03G15/5079 , G03G15/55 , G03G15/553
摘要： A system for automatically detecting the need to service a machine. The system includes a processor and at least one of a device component and a supply component. The processor determines a time at which the device component will require repair or replacement and when the supply component will need replenishment and sends an electronic message addressed to a communication device accessible by the user or supplier. The electronic message includes data which facilitates ordering services and sending the supplies to the user of the machine.
摘要翻译：一种用于自动检测机器服务需求的系统。该系统包括处理器和设备部件和供应部件中的至少一个。处理器确定设备部件需要修理或更换的时间，以及供应部件何时需要补充并发送寻址到用户或供应商可访问的通信设备的电子消息。电子消息包括有助于订购服务并将耗材发送给机器的用户的数据。

5. 发明授权

US5471313A Method and control system architecture for controlling tone reproduction in a printing device 失效
标题翻译：用于控制打印装置中的色调再现的方法和控制系统架构
公开(公告)号：US5471313A
公开(公告)日：1995-11-28
申请号：US21438
申请日：1993-02-24
申请人： Tracy E. Thieret , Thomas A. Henderson , Michael A. Butler
发明人： Tracy E. Thieret , Thomas A. Henderson , Michael A. Butler
IPC分类号： B41J2/44 , G03G15/01 , G03G21/14 , G05B13/02 , G05B15/02 , H04N1/00 , H04N1/29 , G01D15/14 , G03G21/00 , H04N1/32
CPC分类号： G03G21/14 , G05B13/021 , G05B15/02 , H04N1/295
摘要： A controls system architecture for an image output terminal (IOT) has a hierarchical structure which isolates subsystem controls for purposes of efficient algorithm design, analysis and implementation. The architecture is preferably divided into three levels and has a controls supervisor which provides subsystem isolation functions and reliability assurance functions. The architecture improves image quality of IOT outputs by controlling the operation of the IOT to ensure that a toner reproduction curve of an output image matches a tone reproduction curve of an input image, despite several uncontrollable variables which change the tone reproduction curve of the output image.
摘要翻译：用于图像输出端子（IOT）的控制系统架构具有分层结构，其隔离子系统控制以用于有效的算法设计，分析和实现。该架构优选分为三个层次，并具有提供子系统隔离功能和可靠性保证功能的控制主管。该架构通过控制IOT的操作来提高IOT输出的图像质量，以确保输出图像的调色剂再现曲线与输入图像的色调再现曲线匹配，尽管改变了输出图像的色调再现曲线的几个不可控制的变量。

6. 发明申请

US20100149571A1 METHOD AND APPARATUS FOR AUTOMATED CALL ASSISTANCE FOR MALFUNCTIONS IN AN IMAGE PRODUCTION DEVICE 有权
标题翻译：用于图像生成装置中的自动呼叫协助的功能的方法和装置
公开(公告)号：US20100149571A1
公开(公告)日：2010-06-17
申请号：US12334931
申请日：2008-12-15
申请人： Tracy E. THIERET , Robert A. GUNTHER , Frederic ROULLAND
发明人： Tracy E. THIERET , Robert A. GUNTHER , Frederic ROULLAND
IPC分类号： G06K15/22
CPC分类号： H04N1/32662 , G03G15/5079 , G03G15/55 , G06F3/121 , G06F3/1234 , G06F3/1284 , G06F3/1285 , G06F11/0733 , G06F11/0748 , G06F11/0793 , H04N1/00002 , H04N1/00015 , H04N1/00029 , H04N1/0005 , H04N1/00079 , H04N1/32609 , H04N1/32635 , H04N2201/3205 , H04N2201/3278
摘要： A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies for the one or more malfunctions, and implementing the received instructions concerning one or more remedies.
摘要翻译：用于在图像制作设备中的用于故障的自动呼叫辅助的方法可以包括从用户界面接收请求呼叫协助的信号，将呼叫请求发送到自动呼叫辅助处理单元以及客户和图像制作设备识别信息，来自所述自动呼叫辅助处理单元的信号以识别一个或多个故障，识别一个或多个故障，将更多识别的故障中的一个发送到所述自动呼叫辅助处理单元，从所述自动呼叫辅助处理单元接收信号以执行一个或多个故障，对图像生成装置进行更多的诊断测试，执行一个或多个诊断测试，将一个或多个诊断测试的结果发送到用户界面和自动呼叫辅助处理单元中的至少一个，从自动呼叫辅助接收指令处理单位有关为一个或多个故障提供一种或多种补救措施，并且实施接收到的关于一种或多种补救措施的指令。

7. 发明授权

US07650085B2 Automated detection and notification of the need for service and/or supplies replenishment in a machine 失效
标题翻译：在机器中自动检测和通知服务和/或耗材补充的需要
公开(公告)号：US07650085B2
公开(公告)日：2010-01-19
申请号：US11495323
申请日：2006-07-27
申请人： Michael P. Kehoe , Tracy E. Thieret , Robert J. St. Jacques , Michael R. Furst
发明人： Michael P. Kehoe , Tracy E. Thieret , Robert J. St. Jacques , Michael R. Furst
IPC分类号： G03G15/00 , G03G15/08
CPC分类号： G03G15/556 , G03G15/5079 , G03G15/55 , G03G15/553
摘要： A system for automatically detecting the need to service a machine. The system includes a processor and at least one of a device component and a supply component. The processor determines a time at which the device component will require repair or replacement and when the supply component will need replenishment and sends an electronic message addressed to a communication device accessible by the user or supplier. The electronic message includes data which facilitates ordering services and sending the supplies to the user of the machine.
摘要翻译：一种用于自动检测机器服务需求的系统。该系统包括处理器和设备部件和供应部件中的至少一个。处理器确定设备部件需要修理或更换的时间，以及供应部件何时需要补充并发送寻址到用户或供应商可访问的通信设备的电子消息。电子消息包括有助于订购服务并将耗材发送给机器的用户的数据。

8. 发明授权

US06892317B1 Systems and methods for failure prediction, diagnosis and remediation using data acquisition and feedback for a distributed electronic system 有权
标题翻译：使用分布式电子系统的数据采集和反馈进行故障预测，诊断和修复的系统和方法
公开(公告)号：US06892317B1
公开(公告)日：2005-05-10
申请号：US09464597
申请日：1999-12-16
申请人： Meera Sampath , Charles P. Coleman , Tracy E. Thieret , Ronald M. Rockwell , Charles B. Duke
发明人： Meera Sampath , Charles P. Coleman , Tracy E. Thieret , Ronald M. Rockwell , Charles B. Duke
IPC分类号： G06Q50/00 , G06F11/25 , G06Q10/00 , G06F11/00
CPC分类号： G06F11/25
摘要： By using monitoring data, feedback data, and pooling of failure data from a plurality of electronic devices, real-time failure prediction and diagnoses of electronic systems operating in a network environment can be achieved. First, the diagnostic system requests data on the state of a machine and/or its components and collections thereof as part of the machine's normal operation. Secondly, real-time processing of the data either at the machine site or elsewhere in the distributed network allows for predicting or diagnosing system failures. Having determined and/or predicted a system failure, a communication to one or more remote observers in the network allows the remote observers to view the diagnostic information and/or required action to repair the failure. Furthermore, interrogation of either the particular electronic system, or a database containing data on similar electronic systems by the diagnostic server allows the diagnostic server to refine original diagnoses based on this population data to achieve a comprehensive failure predication/diagnosing system.
摘要翻译：通过使用来自多个电子设备的监视数据，反馈数据和故障数据的汇集，可以实现在网络环境中操作的电子系统的实时故障预测和诊断。首先，作为机器的正常操作的一部分，诊断系统请求关于机器的状态和/或其部件和集合的数据。其次，在机器现场或分布式网络的其他地方对数据的实时处理允许预测或诊断系统故障。在确定和/或预测系统故障之后，与网络中的一个或多个远程观察者的通信允许远程观察者查看诊断信息和/或修复故障所需的动作。此外，诊断服务器询问特定电子系统或包含类似电子系统的数据的数据库允许诊断服务器基于该人口数据来改进原始诊断，以实现综合故障预测/诊断系统。

9. 发明授权

US06754453B2 Method for assessing an end of life in a document processing system 有权
标题翻译：评估文件处理系统寿命终止的方法
公开(公告)号：US06754453B2
公开(公告)日：2004-06-22
申请号：US10029346
申请日：2001-12-28
申请人： Robert P. Siegel , Tracy E. Thieret
发明人： Robert P. Siegel , Tracy E. Thieret
IPC分类号： G03G1500
CPC分类号： G03G15/553 , G03G2221/1663
摘要： The present invention relates to a method for applying usage or weighting factors to static cycle counts or “clicks” as tallied in a document processing system. The application of weighting factors to a system cycle count when suitably summed will provide superior measure of the wear to a replaceable element as well as improved indication for the determination of the end of life for a replaceable element in that system. As such the more timely service or substitution for that replaceable element in the system can be provided, thereby allowing costs and service down-time to be minimized.
摘要翻译：本发明涉及一种将文档处理系统中的静态循环计数或“点击”应用于使用或加权因子的方法。将适当加权的加权因子应用于系统周期计数将提供对可替换元件的磨损的优越度量，以及用于确定该系统中的可替换元件的寿命终止的改进指示。因此，可以提供系统中可更换元件的更及时的服务或替换，从而允许最小化成本和服务停机时间。

10. 发明授权

US06633732B2 Reliability model based copy count correction during system recovery for predictive diagnostics 有权
标题翻译：基于可靠性模型的系统恢复期间的复制计数校正用于预测诊断
公开(公告)号：US06633732B2
公开(公告)日：2003-10-14
申请号：US10029330
申请日：2001-12-28
申请人： Robert P Siegel , Tracy E. Thieret
发明人： Robert P Siegel , Tracy E. Thieret
IPC分类号： G03G1500
CPC分类号： G03G15/553
摘要： The present invention relates to providing supplemental counts or “clicks” to account for recovery conditions in a document processing system. The application of recovery counts combined with the system cycle count when suitably summed will provide superior measure of the wear for a replaceable element as well as improved indication for the determination of the end of life of a replaceable element in that system. In this manner the more timely service or substitution for that replaceable element in the system can be provided, thereby allowing costs and service down-time to be minimized.
摘要翻译：本发明涉及提供补充计数或“点击”以说明文件处理系统中的恢复条件。恢复计数的应用与系统周期计数的合并相加将提供对可替换元件的磨损的优越度量，以及用于确定该系统中的可替换元件的寿命终止的改进指示。以这种方式，可以提供系统中可更换元件的更及时的服务或替代，从而使成本和服务停机时间最小化。

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