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热词
    • 4. 发明授权
    • System and method for applying computational knowledge to device data
    • 将计算知识应用于设备数据的系统和方法
    • US08965949B2
    • 2015-02-24
    • US11118813
    • 2005-04-29
    • Tracy E. Thieret
    • Tracy E. Thieret
    • G06F15/16G06F7/38G06F17/00G06F17/20G06F17/21G06F17/22G06F17/24G06F17/25G06F17/26G06F17/27G06F17/28G06N5/02G09G1/16G05B23/02G06Q30/02
    • G06N5/025G05B23/0232G05B2219/50065G06Q30/02G09G1/162
    • A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.
    • 提供了一种系统和方法,用于获取和处理设备使用数据并将其计算知识应用于主动确定客户状态,包括推断设备使用模式,并因此提出要进行的至少一个动作(如果有的话)。 特别地,由一组规则表示的计算知识应用于经处理的设备数据,用于分析处理的数据,并使用关键字描述与处理的数据相关的至少一个特征或特征。 访问规则数据库,并从一组规则中选择至少一个规则。 所述至少一个所选择的规则包括与用于描述所处理的数据的特征或特征的关键字基本匹配的关键字。 然后使用规则数据库将至少一个选定的规则与至少一个提出的动作相关联。 然后输出至少一个确定的规则和/或至少一个所提出的动作。