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    • 5. 发明授权
    • Information management systems and methods
    • 信息管理系统和方法
    • US09424341B2
    • 2016-08-23
    • US13658692
    • 2012-10-23
    • Ilan Kleinberger
    • Ilan Kleinberger
    • G06F17/30
    • G06F17/30634G06F17/30648G06F17/30672G06F17/30864
    • Management of information includes analyzing an inquiry with a language processor, and generating a keyword associated with the inquiry based on the analysis. Further, it may be determined whether an inquiry with the generated keyword previously has been received and stored in a memory and, when it is determined that such an inquiry previously has been received, the inquiry is retrieved from the memory. A recipient of the inquiry is assigned based on an inputted recipient or the keyword, and a recipient of an answer to the inquiry is designated. The inquiry is transmitted to the assigned recipient of the inquiry. An answer to the inquiry is received, the inquiry is marked as answered, and the answer is transmitted to the designated recipient of the answer. The inquiry, the keyword associated with the inquiry, and the answer to the inquiry are stored in the memory.
    • 信息的管理包括用语言处理器分析查询,以及基于分析生成与查询相关联的关键词。 此外,可以确定先前已经生成的关键字的查询是否已经被接收并存储在存储器中,并且当确定先前已经接收到这样的查询时,从存储器检索查询。 基于输入的接收方或关键字分配查询的接收者,并且指定对该询问的回答的接收方。 查询将传送给调查的指定收件人。 接收到询问的答复,查询被标记为应答,答案被传送给答复的指定收件人。 查询,与查询相关联的关键字以及查询的答案存储在存储器中。