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    • 1. 发明申请
    • EXPERT SUPPORTED INTERACTIVE PRODUCT SELECTION AND RECOMMENDATION
    • 专家支持的互动产品选择和建议
    • US20070208682A1
    • 2007-09-06
    • US11746767
    • 2007-05-10
    • Rod MancisidorCharles EricksonAhmed GheithWilliam Chan
    • Rod MancisidorCharles EricksonAhmed GheithWilliam Chan
    • G06N5/04
    • G06N5/04G06Q10/10G06Q30/02
    • Expert System supported interactive product selection and recommendation. The invention assists an agent to interact with a customer and to provide selection and recommendation of available products and/or services that offer a workable solution for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. From certain perspectives, an expert system employed using various aspects of the invention allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer. Many traditional approaches dealing in complex industries require that agent's have a high degree of skill and expertise. The invention allows even a novice agent to service a customer's needs without requiring a high skill level or up-front training that is often at the expense of the provider seeking to market its products and/or services.
    • 专家系统支持交互式产品选择和推荐。 本发明帮助代理人与客户进行交互,并提供为客户提供可行解决方案的可用产品和/或服务的选择和推荐。 本发明允许使用具有不同技能水平的试剂,包括技能水平较低,而不会产生有害的性能。 从某些角度来看,使用本发明的各个方面的专家系统允许代理人提供与客户的实时交互并为该客户提供实时推荐的解决方案。 处理复杂行业的许多传统方法要求代理人具有高度的技能和专业知识。 本发明甚至允许新手代理服务于客户的需求,而不需要高技能水平或前期训练,这往往是以寻求上市的产品和/或服务为代价的牺牲品。