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1. 发明申请

US20180048601A1 EMERGENCY CALLBACK SYSTEM 审中-公开
公开(公告)号：US20180048601A1
公开(公告)日：2018-02-15
申请号：US15675086
申请日：2017-08-11
申请人： 9069569 Canada Inc.
发明人： Mark Macy , Ross Maclachlan
IPC分类号： H04L12/58 , H04L29/06 , H04L9/30 , H04L9/32 , H04L9/08 , H04L9/14
CPC分类号： H04L51/063 , H04L9/0822 , H04L9/0894 , H04L9/14 , H04L9/30 , H04L9/3226 , H04L63/0435 , H04L63/045 , H04L2463/062 , H04M3/493 , H04M2242/04 , H04M2242/18 , H04W4/12 , H04W4/14 , H04W4/90 , H04W12/001 , H04W12/00514 , H04W12/04
摘要： An emergency call back system is described to enable off-duty officers to be contacted in emergency events. The officers can provide an estimated arrival time in response to the call back message from their mobile device and arrival time tracking can be performed to show when officers will arrive in response to the request. Contact information in the database is encrypted and can only be decrypted using a decryption key provided to a party external to the database provider.

2. 发明授权

US09591127B1 Pre-authentication system and method for outgoing communication 有权
标题翻译：用于传出通信的预认证系统和方法
公开(公告)号：US09591127B1
公开(公告)日：2017-03-07
申请号：US14611494
申请日：2015-02-02
申请人： Wells Fargo Bank, N.A.
发明人： Charlie Aziz Simon , Jacob Mine Mou
IPC分类号： H04M1/64 , H04M3/38 , H04M3/493 , H04M3/51
CPC分类号： H04M3/5158 , G06Q40/02 , H04M3/385 , H04M3/4936 , H04M3/5166 , H04M2203/105 , H04M2203/2027 , H04M2203/6072 , H04M2242/18
摘要： An automated calling system authenticates and subsequently communicates via a telephone network with a person such as a current or prospective customer. The communication may be in regards to an account having an adverse account status (e.g. a payment delinquency, an overdrawn checking account, being over the credit limit on a credit card, excessive transactions on one account, suspicious or fraudulent transactions on an account, and so on).
摘要翻译：自动呼叫系统通过电话网络认证并随后与诸如当前或潜在客户之类的人进行通信。通信可能是关于具有不利账户状态的帐户（例如付款违约，透支支票账户，超过信用卡的信用额度，在一个帐户上的过多交易，账户上的可疑或欺诈交易，以及所以）

3. 发明授权

US09451416B2 Information processing method and communication system 有权
标题翻译：信息处理方法和通信系统
公开(公告)号：US09451416B2
公开(公告)日：2016-09-20
申请号：US14429080
申请日：2013-08-14
申请人： ZTE CORPORATION
发明人： Liang Hong
IPC分类号： H04W4/06 , H04M3/56 , H04M1/725 , H04W4/12 , H04M3/42 , G06Q10/10
CPC分类号： H04W4/06 , G06Q10/109 , H04M1/72552 , H04M3/42136 , H04M3/56 , H04M2203/2072 , H04M2203/555 , H04M2242/18 , H04M2242/20 , H04W4/12 , Y02D70/00
摘要： An information processing method and a communication system, the method includes: first the communication system receiving inquiry information of a first communication client in the communication system according to a preset rule, and sending the inquiry information to M communication clients of a plurality of communication clients, wherein the M communications clients can be communication clients specified by a first client or another client; then receiving M feedbacks returned by the M communication clients, and processing the M feedbacks to obtain a statistical result, finally sending the obtained statistical result to the first communication client, that is, the information initiating end. Therefore, when the user needs to contact a plurality of persons, after sending inquiry information to a system, the system returns a unified result to the client, thereby reducing the user's operation process, lessening working power consumption of electronic devices, and saving the user's time.
摘要翻译：一种信息处理方法和通信系统，所述方法包括：首先，所述通信系统根据预先设定的规则接收所述通信系统中的第一通信客户端的查询信息，并将所述查询信息发送给多个通信客户端的M个通信客户端，其中所述M个通信客户端可以是由第一客户端或另一个客户端指定的通信客户端; 然后接收由M个通信客户端返回的M个反馈，并处理M个反馈以获得统计结果，最后将获得的统计结果发送到第一个通信客户端，即信息发起端。因此，当用户需要联系多个人时，在向系统发送查询信息之后，系统向客户端返回统一的结果，从而减少用户的操作过程，减少电子设备的工作功耗，并且保存用户的时间。

4. 发明申请

US20150051952A1 SYSTEMS AND METHODS FOR QUERY INPUT VIA TELEPHONY DEVICES 审中-公开
标题翻译：用于通过电话设备查询输入的系统和方法
公开(公告)号：US20150051952A1
公开(公告)日：2015-02-19
申请号：US14468096
申请日：2014-08-25
申请人： Amazon Technologies, Inc.
发明人： Eric Chunyi Chou , Mark N. Kelly , Ben L. Kirkpatrick
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0203 , H04M3/00 , H04M3/5166 , H04M2242/18
摘要： Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time.
摘要翻译：商品和服务的供应商可能希望人们对他们提供的产品的投入。声乐查询服务提供了一种向人类受访者呈现查询的机制。可以向受访者提供信息，随后询问他们的意见。可以基于包含人口统计信息，兴趣信息，期望的联系时间等的简档来选择接收查询的受访者。潜在的受访者可以在选择的时候通过个人电话联系，并可以选择是否回应。在查询期间，如果受访者需要协助，答辩人可能会联系客户服务代理。查询受访者可能有动机参与，因为查询旨在吸引受访者的兴趣，并在方便的时候呈现。查询服务还可以增加客户服务代理以将查询扩展到近乎实时的其他人类受访者。

5. 发明授权

US08953754B1 Pre-authentication system and method for outgoing communication 有权
标题翻译：用于传出通信的预认证系统和方法
公开(公告)号：US08953754B1
公开(公告)日：2015-02-10
申请号：US12764806
申请日：2010-04-21
申请人： Charlie Aziz Simon , Jacob Mine Mou
发明人： Charlie Aziz Simon , Jacob Mine Mou
IPC分类号： H04M1/64
CPC分类号： H04M3/5158 , G06Q40/02 , H04M3/385 , H04M3/4936 , H04M3/5166 , H04M2203/105 , H04M2203/2027 , H04M2203/6072 , H04M2242/18
摘要： An automated calling system authenticates and subsequently communicates via a telephone network with a person such as a current or prospective customer. The communication may be in regards to an account having an adverse account status (e.g. a payment delinquency, an overdrawn checking account, being over the credit limit on a credit card, excessive transactions on one account, suspicious or fraudulent transactions on an account, and so on).
摘要翻译：自动呼叫系统通过电话网络认证并随后与诸如当前或潜在客户之类的人进行通信。通信可能是关于具有不利账户状态的帐户（例如付款违约，透支支票账户，超过信用卡的信用额度，在一个帐户上的过多交易，账户上的可疑或欺诈交易，以及所以）

6. 发明授权

US08913734B2 Telecommunications addressing system and method 有权
标题翻译：电讯寻址系统及方法
公开(公告)号：US08913734B2
公开(公告)日：2014-12-16
申请号：US13906796
申请日：2013-05-31
申请人： Maqsood A. Thange
发明人： Maqsood A. Thange
IPC分类号： H04M7/00 , H04M3/42 , H04W4/16
CPC分类号： H04M3/42306 , H04M1/72522 , H04M3/4228 , H04M3/4931 , H04M3/4935 , H04M7/128 , H04M2203/154 , H04M2242/18 , H04W4/16 , H04W8/28
摘要： A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.
摘要翻译：公开了允许使用任意标识符选择电话乐器装置（TID）的电信寻址系统/方法。系统/方法允许源TID（STD）通过使用目标电话标识符（TTI）数据串而不是传统的数字电话标识（NTI）来选择目标TID（TTD）。该TTI然后在作为TTI / NTI映射的分层存储库的TTI / NTI映射服务器（TMS）中进行索引。通过首先在TMS内执行STD选择的TTI的查找以识别TTD的NTI来建立STD / TTD通信。一旦STD的NTI被TMS识别，STD和TTD之间的通信就通过公共交换电话网（PSTN）使用NTI建立。 TMS TTI查找可以通过STD TID web应用和/或经由PSTN基础设施接口来执行。

7. 发明授权

US08385232B1 Flexible alerting for integrated cellular and VoIP 有权
标题翻译：集成蜂窝和VoIP的灵活警报
公开(公告)号：US08385232B1
公开(公告)日：2013-02-26
申请号：US12240597
申请日：2008-09-29
申请人： Ben-Ren Chen , Robert Martin Ephraim
发明人： Ben-Ren Chen , Robert Martin Ephraim
IPC分类号： H04L12/16
CPC分类号： H04M3/465 , H04L65/1006 , H04L65/1036 , H04L65/1069 , H04M3/42042 , H04M3/42246 , H04M3/44 , H04M7/0069 , H04M2207/185 , H04M2242/18
摘要： An integrated cellular/Voice over IP (VoIP) telephone system including a flexible alerting system, which in response to an inbound call placed to a pilot telephone number, routes a first call leg to a cellular telephone assigned to the pilot telephone number and a second call leg to a first telephone number. The telephone system further includes a VoIP server, adapted to establish an inbound call to a VoIP client in response to an inbound call leg routed to the first telephone number. To provide an integrated one-number service, the VoIP server also establishes an outbound call but sets the caller identification data to correspond to the pilot telephone number, in response to an outbound call originated by the VoIP client.
摘要翻译：一种集成的蜂窝/ IP语音电话系统，包括灵活的报警系统，其响应于向导频电话号码的入站呼叫，将第一呼叫分支路由到分配给导频电话号码的蜂窝电话，拨打第一个电话号码。电话系统还包括VoIP服务器，其适于响应于路由到第一电话号码的入站呼叫线路建立到VoIP客户端的入站呼叫。为了提供集成的一号服务，VoIP服务器还建立呼出呼叫，但是响应于由VoIP客户端发起的呼出呼叫，将呼叫者识别数据设置成对应于导频电话号码。

8. 发明申请

US20120059760A1 Systems and methods for transaction and information management 审中-公开
标题翻译：交易和信息管理系统和方法
公开(公告)号：US20120059760A1
公开(公告)日：2012-03-08
申请号：US13293928
申请日：2011-11-10
申请人： Stuart Rosenfield , Richard Falcone , John J. Viola , Lee R. Johnson
发明人： Stuart Rosenfield , Richard Falcone , John J. Viola , Lee R. Johnson
IPC分类号： G06Q20/22
CPC分类号： G06Q20/108 , G06Q20/10 , G06Q20/16 , G06Q40/00 , G06Q40/02 , H04M3/20 , H04M3/493 , H04M2203/105 , H04M2203/256 , H04M2203/6054 , H04M2203/654 , H04M2242/18
摘要： Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.
摘要翻译：用于管理受控环境设施内的交易的系统或方法提供集成交易功能和电话呼叫功能的信息管理引擎，建立与受控环境设施的居民相关联的账户，并且使用信息管理引擎来进行与居民有关的交易受控环境设施。这些交易至少包括居民对由受控环境设施以外的一方存入账户的请求。系统或方法接受来自居民的请求，并利用信息管理引擎的电话呼叫服务来促进存款请求。系统或方法可以向受控环境设施以外的个人拨打电话与个人进行互动，要求存款并接受这些存款。

9. 发明申请

US20170086060A1 CONTACT MANAGEMENT AND DIALING USING CONDITIONAL FLOW LOGIC 有权
公开(公告)号：US20170086060A1
公开(公告)日：2017-03-23
申请号：US15372574
申请日：2016-12-08
申请人： International Business Machines Corporation
发明人： Nataraj Shivashankaraiah
IPC分类号： H04W8/18 , H04M1/2745 , H04M3/42 , H04W4/14
CPC分类号： H04W8/183 , H04M1/274508 , H04M1/274533 , H04M1/274575 , H04M1/274583 , H04M1/56 , H04M1/72519 , H04M3/4211 , H04M3/424 , H04M3/44 , H04M11/00 , H04M15/06 , H04M2201/16 , H04M2242/18 , H04M2250/60 , H04W4/14
摘要： A tool for contacts management and automated calling. The tool displays, by one or more computer processors, a contact page for adding a contact, wherein the contact page includes at least one conditional flow statement field. The tool program prompts, by one more computer processors, to configure the at least one conditional flow statement field. The tool saves, by one or more computer processors, the contact based on the at least one control flow statement field. The tool initiates, by one or more computer processors, an automated call to the contact based, on the at least one conditional flow statement field. The tool applies, by one or more computer processors, the at least one conditional flow statement field to the automated call to the contact.

10. 发明授权

US09591135B2 Rules-based compliance system 有权
标题翻译：基于规则的合规体系
公开(公告)号：US09591135B2
公开(公告)日：2017-03-07
申请号：US14948105
申请日：2015-11-20
申请人： Genesys Telecommunications Laboratories, Inc.
发明人： Christopher W. Bohlin , John P. Keyes
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04M3/523
CPC分类号： H04M3/5158 , H04M3/51 , H04M3/523 , H04M2203/40 , H04M2242/18 , H04M2250/60
摘要： A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.
摘要翻译：基于规则的合规性系统使得允许的用户能够定义一个或多个接触尝试抑制规则，其中当尝试在接触尝试抑制规则中定义的可配置数量的过去联系人尝试时，每个接触尝试抑制规则被适配触发。然后系统接收一组联系人。在通信活动期间，在发布之前，将一组联系人中的联系人与一个或多个联系企图抑制规则中的每一个进行比较。合规系统然后可操作以基于比较的结果来抑制至少一个联系人，该结果指示针对联系人满足一个或多个联系企图抑制规则中的给定的一个。用户还可以提供基于位置信息抑制联系人的一个或多个联系人位置规则。

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