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1. 发明授权

US09374631B2 Dissimilar switch stacking system 有权
标题翻译：不同开关堆叠系统
公开(公告)号：US09374631B2
公开(公告)日：2016-06-21
申请号：US13912004
申请日：2013-06-06
申请人： Dell Products L.P.
发明人： Pathangi Narasimhan Janardhanan , Balaji Venkat Venkataswami
IPC分类号： H04L12/50 , H04Q3/64
CPC分类号： H04L49/15 , H04Q3/64 , H04Q3/645
摘要： A switch IHS stacking system includes a plurality of switch IHSs. A least one first switch IHS includes a first processing system and at least one second switch IHS includes a second processing system that is different from the first processing system. A stacking engine is located on each of the plurality of switch IHSs. Following the coupling of the plurality of switch IHSs into a stack and in response to the startup of the plurality of switch IHSs, the each of the stacking engines may exchange capability information with each of the plurality of switch IHSs and determine a control plane processing system affinity and a data plane processing system affinity for each of the plurality of switch IHSs. The stacking engines may then determine a master switch IHS for the stack that has the highest control plane processing system affinity and data plane processing system affinity.
摘要翻译：开关IHS堆叠系统包括多个开关IHS。至少一个第一开关IHS包括第一处理系统，并且至少一个第二开关IHS包括与第一处理系统不同的第二处理系统。堆叠引擎位于多个开关IHS中的每一个上。在将多个开关IHS耦合到堆叠中并且响应于多个开关IHS的启动之后，每个堆叠引擎可以与多个开关IHS中的每一个交换能力信息，并且确定控制平面处理系统亲和度和数据平面处理系统对多个开关IHS中的每一个的亲和度。然后，堆叠引擎可以确定具有最高控制平面处理系统亲和度和数据平面处理系统亲和度的堆栈的主交换机IHS。

2. 发明授权

US06847715B1 Method and system for informing callers within a queue 有权
标题翻译：通知队列内的呼叫者的方法和系统
公开(公告)号：US06847715B1
公开(公告)日：2005-01-25
申请号：US09614781
申请日：2000-07-12
申请人： Jeff H. Swartz
发明人： Jeff H. Swartz
IPC分类号： G06K9/00 , H04M3/51 , H04M3/523 , H04Q3/64 , H04M3/00
CPC分类号： H04Q3/645 , G06K9/00973 , H04M3/5166 , H04M3/5238 , H04M2203/2011 , H04Q2213/13072 , H04Q2213/1328 , H04Q2213/13378
摘要： A system for implementing a technique for operatively integrating an automatic call distributor and an interactive voice response unit is disclosed. Upon receiving and storing an interaction input from a caller seeking information, the automatic call distributor determines the availability of an agent workstation to respond to the interaction input. The interactive voice response unit provides the caller with access to the information when the automatic call distributor determines an agent workstation is unavailable to respond to the interaction input. The automatic call distributor transmits the interaction input to an appropriate agent workstation whenever that particular agent workstation becomes available to respond to the interaction input.
摘要翻译：公开了一种用于实现用于可操作地集成自动呼叫分配器和交互式语音应答单元的技术的系统。在接收和存储来自呼叫者寻求信息的交互输入时，自动呼叫分配器确定代理工作站的可用性以响应交互输入。当自动呼叫分配器确定代理工作站不能响应交互输入时，交互式语音响应单元向呼叫者提供对信息的访问。只要特定的代理工作站变得可用来响应交互输入，自动呼叫分配器将交互输入发送到适当的代理工作站。

3. 发明授权

US07751314B2 Load distribution between nodes in communication networks 有权
标题翻译：通信网络节点之间的负载分配
公开(公告)号：US07751314B2
公开(公告)日：2010-07-06
申请号：US10473121
申请日：2001-03-28
申请人： Anders Haglund
发明人： Anders Haglund
IPC分类号： G01R31/08 , G06F11/00 , G08C15/00 , H04J3/14 , H04L1/00 , H04L12/26
CPC分类号： H04W28/08 , H04L47/125 , H04L47/14 , H04Q3/645 , H04Q2213/13098 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/13196 , H04Q2213/1325 , H04Q2213/1337 , H04W88/16
摘要： The present invention discloses a node selection procedure. A load is obtained, having a priority level. The first step selects a node from a first subset of available nodes. If the node is capable of accepting the load, i.e. if the congestion level is low enough to allow a load of the present priority level, the node is selected as a destination node. If the congestion level of the node is too high to allow the node to accept the load, the second step is performed. The second step creates a second subset of nodes, all capable of accepting the load. One of the nodes is then selected as destination node. This second selected node is guaranteed to be able to accept the load. The load is then directed to the selected destination node. If the second subset is empty, the load has to be discarded.
摘要翻译：本发明公开了节点选择过程。获得具有优先级的负载。第一步从可用节点的第一个子集中选择一个节点。如果节点能够接受负载，即如果拥塞级别足够低以允许当前优先级的负载，则选择节点作为目的地节点。如果节点的拥塞级别太高，不允许节点接受负载，则执行第二步。第二步创建节点的第二个子集，都能接受负载。然后选择其中一个节点作为目标节点。这个第二选择的节点被保证能够接受负载。然后将负载引导到所选择的目标节点。如果第二个子集为空，则必须丢弃该负载。

4. 发明授权

US06928155B1 Process for including functions of an automatic call distributor system in an interactive voice response system 有权
标题翻译：一种将自动呼叫分配器系统的功能包括在交互式语音应答系统中的过程
公开(公告)号：US06928155B1
公开(公告)日：2005-08-09
申请号：US09254101
申请日：1997-08-13
申请人： Reinhard Knitl , Alois Ranzinger , Alexander Schliwa
发明人： Reinhard Knitl , Alois Ranzinger , Alexander Schliwa
IPC分类号： H04M3/48 , H04M3/487 , H04M3/51 , H04M3/523 , H04Q3/64 , H04M3/00 , H04M5/00
CPC分类号： H04Q3/645 , H04M3/48 , H04M3/4872 , H04M3/51 , H04M3/5158 , H04M3/523 , H04Q2213/13072 , H04Q2213/1309 , H04Q2213/13103 , H04Q2213/13173 , H04Q2213/13204 , H04Q2213/13216 , H04Q2213/13377 , H04Q2213/13389
摘要： A method for incorporating functions of an automatic call distribution system into an interactive voice answering system wherein the interactive voice response system coupled to an automatic call distribution system is influenced by communication terminal equipment such that a request for reserving an available agent to the automatic call distribution system is communicated. Given the reservation of a requested agent, the allocated communication system is influenced such that the communication terminal equipment is transferred to the reserved agent communication terminal equipment.
摘要翻译：一种将自动呼叫分配系统的功能合并到交互式语音应答系统中的方法，其中耦合到自动呼叫分配系统的交互式语音应答系统受到通信终端设备的影响，使得向自动呼叫分配预留可用代理的请求系统传达。给定所请求的代理的预留，所分配的通信系统受到影响，使得通信终端设备被传送到保留代理通信终端设备。

5. 发明授权

US09628408B2 Dissimilar switch stacking system 有权
公开(公告)号：US09628408B2
公开(公告)日：2017-04-18
申请号：US15159431
申请日：2016-05-19
申请人： Dell Products L.P.
发明人： Pathangi Narasimhan Janardhanan , Balaji Venkat Venkataswami
IPC分类号： H04L12/933 , H04Q3/64
CPC分类号： H04L49/15 , H04Q3/64 , H04Q3/645
摘要： A switch IHS stacking system includes a plurality of switch IHSs. A least one first switch IHS includes a first processing system and at least one second switch IHS includes a second processing system that is different from the first processing system. A stacking engine is located on each of the plurality of switch IHSs. Following the coupling of the plurality of switch IHSs into a stack and in response to the startup of the plurality of switch IHSs, the each of the stacking engines may exchange capability information with each of the plurality of switch IHSs and determine a control plane processing system affinity and a data plane processing system affinity for each of the plurality of switch IHSs. The stacking engines may then determine a master switch IHS for the stack that has the highest control plane processing system affinity and data plane processing system affinity.

6. 发明授权

US6122251A Switch control circuit and control method of ATM switchboard 失效
标题翻译： ATM交换机开关控制电路及控制方法
公开(公告)号：US6122251A
公开(公告)日：2000-09-19
申请号：US968568
申请日：1997-11-12
申请人： Masayuki Shinohara
发明人： Masayuki Shinohara
IPC分类号： H04Q3/00 , H04L12/801 , H04L12/815 , H04L12/825 , H04L12/863 , H04L12/911 , H04L12/931 , H04Q3/64 , H04Q11/04 , G01R31/08 , H04L12/28
CPC分类号： H04L49/105 , H04L12/5602 , H04L49/30 , H04L49/3081 , H04L49/503 , H04L49/506 , H04Q11/0478 , H04Q3/645 , H04L2012/5635 , H04L2012/5636 , H04L2012/5681 , H04L49/20 , H04L49/552 , H04Q2213/13103 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/1329
摘要： To realize the traffic control for controlling congestion in an ATM switchboard and assuring the throughput of VCs using the same output port.A buffer occupancy value measuring section measures the queue length of each of the output port buffers and stores the data in a buffer occupancy value table. A back-pressure outputting section outputs a transmission restart signal when a queue length in the buffer occupancy table is equal to or less than a fist threshold, a transmission control signal when the queue length is between the first threshold and a second threshold, and a transmission stop signal when the queue length is equal to or more than the second threshold as back pressure signal respectively. A cell transmission control section transmits an ATM cell without comparing a transmission time with the present time when the instruction of a back pressure signal corresponding to a destination port indicates "restart" and transmits an ATM cell only when the transmission time is earlier than the present time if the instruction indicates "control".
摘要翻译：实现用于控制ATM交换机拥塞的流量控制，并确保使用相同输出端口的VC的吞吐量。缓冲器占用值测量部分测量每个输出端口缓冲器的队列长度并将数据存储在缓冲器占用值表中。当缓冲器占有表中的队列长度等于或小于第一阈值时，背压输出部分输出发送重启信号，当队列长度在第一阈值和第二阈值之间时的发送控制信号，以及当队列长度分别等于或大于第二阈值时的传输停止信号作为背压信号。当与目的地端口相对应的背压信号的指示指示“重启”时，小区传输控制部分发送ATM信元而不将传输时间与当前时间进行比较，并且仅在传输时间早于当前时间时才发送ATM信元指示指示“控制”的时间。

7. 发明授权

US6104798A Order processing and reporting system for telecommunications carrier services 失效
标题翻译：电信运营商服务订单处理和报告系统
公开(公告)号：US6104798A
公开(公告)日：2000-08-15
申请号：US23056
申请日：1998-02-12
申请人： Alan Lee Lickiss , George Gregg Zollmann , Daniel Mark Hoyt , Christian Attila Szabo
发明人： Alan Lee Lickiss , George Gregg Zollmann , Daniel Mark Hoyt , Christian Attila Szabo
IPC分类号： H04M3/22 , H04M3/42 , H04M15/00 , H04Q3/64
CPC分类号： H04M15/46 , H04L41/5054 , H04L41/5064 , H04M15/00 , H04M15/41 , H04M15/50 , H04M3/2263 , H04Q3/645 , H04M2215/0164 , H04M2215/0176 , H04M2215/52 , H04M2215/56 , H04M3/42289
摘要： An automated order processing system for a telecommunications services carrier is capable of activating customer orders and provisioning telecommunications services for customers. The system includes a client application including a graphical user interface for receiving one or more customer orders from a remote location, each customer order having at least one unique identifier, the client application further up-front validating the format of customer orders received. A server application is provided for entering the validated customer orders in a database storage device, prior to initiating customer order activation and provisioning. In addition to controlling the order entry, activation, provisioning and installation processes, the server application tracks the status of each customer order by receiving status information updates for each customer order throughout the entry, activation, provisioning and installation process, and accordingly updates the database storage device. The system additionally provides a report generating function providing customers with up to date information about their accounts via the client application's graphical user interface.
摘要翻译：用于电信服务运营商的自动订单处理系统能够激活客户订单并为客户提供电信服务。该系统包括客户应用程序，其包括用于从远程位置接收一个或多个客户订单的图形用户界面，每个客户订单具有至少一个唯一标识符，客户端应用程序进一步在前面验证所接收的客户订单的格式。提供服务器应用程序，用于在启动客户订单激活和配置之前，在数据库存储设备中输入经过验证的客户订单。除了控制订单输入，激活，配置和安装过程之外，服务器应用程序通过在整个入口，激活，配置和安装过程中接收每个客户订单的状态信息更新来跟踪每个客户订单的状态，从而更新数据库储存设备。该系统还提供报告生成功能，通过客户端应用程序的图形用户界面为客户提供有关其帐户的最新信息。

8. 发明授权

US5264842A Generalized usage of switch connections with wait chain 失效
标题翻译：具有等待链的交换机连接的广泛使用
公开(公告)号：US5264842A
公开(公告)日：1993-11-23
申请号：US722794
申请日：1991-06-28
申请人： Peter A. Franaszek
发明人： Peter A. Franaszek
IPC分类号： G06F13/38 , G06F15/173 , H04Q3/64 , H04Q11/04 , H04Q3/00
CPC分类号： H04Q3/645 , G06F15/17375 , H04Q11/0478 , H04J2203/0012
摘要： Requestors for a busy port in a multi-port communication system are enqueued in wait chains. The connectivity of a crossbar switch is employed to store the wait chains. Elements of the wait chain are modified to provide the right connections; that is, a group of ports are connected by what may be regarded as a form of linked list but where the pointers are comprised of connections in the switch itself. These connections are used both for storing the list structure as well as passing information.
摘要翻译：多端口通信系统中繁忙端口的请求者在等待链中排队。采用交叉开关的连接来存储等待链。修改等待链的元素以提供正确的连接; 也就是说，一组端口通过可被视为链表的形式连接，但是指针由交换机本身中的连接组成。这些连接用于存储列表结构以及传递信息。

9. 发明申请

US20160261524A1 DISSIMILAR SWITCH STACKING SYSTEM 有权
标题翻译： DISSIMILAR开关堆叠系统
公开(公告)号：US20160261524A1
公开(公告)日：2016-09-08
申请号：US15159431
申请日：2016-05-19
申请人： Dell Products L.P.
发明人： Pathangi Narasimhan Janardhanan , Balaji Venkat Venkataswami
IPC分类号： H04L12/933
CPC分类号： H04L49/15 , H04Q3/64 , H04Q3/645
摘要： A switch IHS stacking system includes a plurality of switch IHSs. A least one first switch IHS includes a first processing system and at least one second switch IHS includes a second processing system that is different from the first processing system. A stacking engine is located on each of the plurality of switch IHSs. Following the coupling of the plurality of switch IHSs into a stack and in response to the startup of the plurality of switch IHSs, the each of the stacking engines may exchange capability information with each of the plurality of switch IHSs and determine a control plane processing system affinity and a data plane processing system affinity for each of the plurality of switch IHSs. The stacking engines may then determine a master switch IHS for the stack that has the highest control plane processing system affinity and data plane processing system affinity.
摘要翻译：开关IHS堆叠系统包括多个开关IHS。至少一个第一开关IHS包括第一处理系统，并且至少一个第二开关IHS包括与第一处理系统不同的第二处理系统。堆叠引擎位于多个开关IHS中的每一个上。在将多个开关IHS耦合到堆叠中并且响应于多个开关IHS的启动之后，每个堆叠引擎可以与多个开关IHS中的每一个交换能力信息，并且确定控制平面处理系统亲和度和数据平面处理系统对多个开关IHS中的每一个的亲和度。然后，堆叠引擎可以确定具有最高控制平面处理系统亲和度和数据平面处理系统亲和度的堆栈的主交换机IHS。

10. 发明申请

US20140362852A1 DISSIMILAR SWITCH STACKING SYSTEM 有权
标题翻译： DISSIMILAR开关堆叠系统
公开(公告)号：US20140362852A1
公开(公告)日：2014-12-11
申请号：US13912004
申请日：2013-06-06
申请人： Dell Products L.P.
发明人： Pathangi Narasimhan Janardhanan , Balaji Venkat Venkataswami
IPC分类号： H04Q3/64
CPC分类号： H04L49/15 , H04Q3/64 , H04Q3/645
摘要： A switch IHS stacking system includes a plurality of switch IHSs. A least one first switch IHS includes a first processing system and at least one second switch IHS includes a second processing system that is different from the first processing system. A stacking engine is located on each of the plurality of switch IHSs. Following the coupling of the plurality of switch IHSs into a stack and in response to the startup of the plurality of switch IHSs, the each of the stacking engines may exchange capability information with each of the plurality of switch IHSs and determine a control plane processing system affinity and a data plane processing system affinity for each of the plurality of switch IHSs. The stacking engines may then determine a master switch IHS for the stack that has the highest control plane processing system affinity and data plane processing system affinity.
摘要翻译：开关IHS堆叠系统包括多个开关IHS。至少一个第一开关IHS包括第一处理系统，并且至少一个第二开关IHS包括与第一处理系统不同的第二处理系统。堆叠引擎位于多个开关IHS中的每一个上。在将多个开关IHS耦合到堆叠中并且响应于多个开关IHS的启动之后，每个堆叠引擎可以与多个开关IHS中的每一个交换能力信息，并且确定控制平面处理系统亲和度和数据平面处理系统对多个开关IHS中的每一个的亲和度。然后，堆叠引擎可以确定具有最高控制平面处理系统亲和度和数据平面处理系统亲和度的堆栈的主交换机IHS。

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