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1. 发明申请

US20210142804A1 CONTACT LIST RECONCILIATION AND PERMISSIONING 有权
公开(公告)号：US20210142804A1
公开(公告)日：2021-05-13
申请号：US17030459
申请日：2020-09-24
申请人： Amazon Technologies, Inc.
发明人： Vikram Kumar Gundeti , Mohammed Yasar Arafatha Abdul Rahim
IPC分类号： G10L15/26 , H04M3/44 , H04M3/00 , H04M1/27453
摘要： Techniques for using validated communications identifiers of a user's communications profile to resolve entries in another user's contact list are described. When a user imports a contact list, the contact list may include multiple entities related to the same person. The system may identify one of the entries in the contact list that corresponds to a validated communications identifier stored in another user's communications profile. The system may identify other validated communications identifiers in the other user's communications profile and cross-reference them against the entries of the contact list. If the system determines the contact list includes entries for the different validated communications identifiers of the other user, the system may consolidate the entries into a single entry associated with the other user.

2. 发明申请

US20190320068A1 MESSAGE FORWARDING AND RETRIEVAL WITH A SINGLE MESSAGING SERVICE 审中-公开
公开(公告)号：US20190320068A1
公开(公告)日：2019-10-17
申请号：US16457143
申请日：2019-06-28
申请人： Microsoft Technology Licensing, LLC
发明人： Juan V. ESTEVE BALDUCCI , Michael HIGASHI , Selvaraj NALLIAH , David Paul LIMONT , John Allen ATWOOD , Chris J. HINMAN , Imran MASUD
IPC分类号： H04M3/533 , H04W4/12 , H04M3/44 , H04M11/10
摘要： Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing “speed dial” key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

3. 发明授权

US10440127B2 Mobility bonding network 有权
公开(公告)号：US10440127B2
公开(公告)日：2019-10-08
申请号：US15888396
申请日：2018-02-05
申请人： Avaya Inc.
发明人： David Chavez , Gregory D. Weber
IPC分类号： H04L29/08 , H04M3/523 , H04M3/54 , H04M3/42 , H04M3/428 , H04L12/14 , H04L29/06 , H04M3/44
摘要： Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.

4. 发明授权

US10187744B2 Simplified method for placing telephone call and simplified method for requesting location-based service 有权
公开(公告)号：US10187744B2
公开(公告)日：2019-01-22
申请号：US15102753
申请日：2014-12-10
申请人： Taegu Kim
发明人： Taegu Kim
IPC分类号： H04W4/02 , H04M1/274 , H04M1/2745 , H04M3/44 , H04M1/725 , H04W68/00
摘要： A simple calling method comprises setting and registering into a hot key storage a hot key corresponding to contact numbers of a called terminal; inputting a certain key and a calling trigger key on a key input interface of a calling terminal; determining whether the inputted certain key matches the hot key registered in the hot key storage; upon determination that the inputted certain key matches the hot key, converting the inputted hot key to the contact numbers of the called terminal; and processing the converted contact numbers for calling and sending a request signal to the called terminal to request a call connection with the called terminal.

5. 发明授权

US09986100B2 Message forwarding and retrieval with a single messaging service 有权
公开(公告)号：US09986100B2
公开(公告)日：2018-05-29
申请号：US15404819
申请日：2017-01-12
申请人： Microsoft Technology Licensing, LLC
发明人： Juan V. Esteve Balducci , Michael Higashi , Selvaraj Nalliah , David Paul Limont , John Allen Atwood , Chris J. Hinman , Imran Masud
IPC分类号： H04M3/42 , H04M3/533 , H04M3/44
CPC分类号： H04M3/533 , H04M3/44 , H04M11/10 , H04M2203/4509 , H04W4/12
摘要： Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing “speed dial” key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

6. 发明授权

US09794406B2 Method for visualizing an IVR system 有权
公开(公告)号：US09794406B2
公开(公告)日：2017-10-17
申请号：US15012759
申请日：2016-02-01
申请人： Zhuangzi Li
发明人： Zhuangzi Li
IPC分类号： H04M1/27 , H04M3/44 , H04W4/20 , H04M3/493 , H04W4/16 , H04M1/725
CPC分类号： H04M3/4938 , H04M1/72583 , H04M3/493 , H04M3/4931 , H04M2203/253 , H04M2203/254 , H04W4/16 , H04W4/20
摘要： The invention is a method of creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app designed to implement the method recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses a stored representation of the IVR phone tree for that organization. The app then presents a graphical representation of all or part of the phone tree on the display of the telephone. The user can then respond to the graphical representation by providing selective inputs that cause the app to synthesize all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized to the user's satisfaction, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.

7. 发明申请

US20170149970A1 METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING 有权
公开(公告)号：US20170149970A1
公开(公告)日：2017-05-25
申请号：US15276443
申请日：2016-09-26
申请人： Genesys Telecommunications Laboratories, Inc.
发明人： Timothy R. Segall , Boris Greenberg
IPC分类号： H04M3/51 , G06F17/27 , H04M3/44 , H04L12/58 , H04M3/42
CPC分类号： H04M3/5183 , G06F17/2765 , H04L51/02 , H04M3/42059 , H04M3/42382 , H04M3/44 , H04M3/5158 , H04W4/12
摘要： A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

8. 发明授权

US09648159B2 Single-PDP dual stack serial dialing method and system 有权
公开(公告)号：US09648159B2
公开(公告)日：2017-05-09
申请号：US14398284
申请日：2012-07-18
申请人： Xiaolei Ding , Wei Zheng
发明人： Xiaolei Ding , Wei Zheng
IPC分类号： H04W80/04 , H04W76/02 , H04M3/02 , H04M1/253 , H04M3/44 , H04L29/06 , H04M1/725 , H04L29/12 , H04W88/06 , H04W92/08
CPC分类号： H04M3/02 , H04L61/6086 , H04L65/1069 , H04M1/2535 , H04M1/72561 , H04M3/44 , H04W76/12 , H04W80/045 , H04W88/06 , H04W92/08
摘要： A method and system for single-PDP dual-stack serial dialing is provided. A mobile terminal sets a single-PDP dual-stack serial dialing parameter according to a parameter setting command transmitted by a host; then the mobile terminal initiates a PDP activation request to a mobile communication network according to a first dialing instruction transmitted by the host and the configured single-PDP dual-stack serial dialing parameter, acquires activation response information fed back by the mobile communication network, generates dialing response information according to the activation response information, and feeds back the dialing response information to the host, wherein the dialing response information includes cause reference information. And after receiving the dialing response information, the host can acquire a specific condition of the current mobile network according to the cause reference information included in the dialing response information to determine a dialing mode.

9. 发明授权

US09386161B2 Content delivery during call idle time 有权
标题翻译：通话空闲时间内容传送
公开(公告)号：US09386161B2
公开(公告)日：2016-07-05
申请号：US14679041
申请日：2015-04-06
申请人： Google Inc.
发明人： Eyal Bychkov , Uri Ron
IPC分类号： H04M3/42 , H04M15/00 , H01L29/06 , H04M7/12 , H04M3/44 , H04M1/725 , H04W4/18 , H04L29/06 , H04M3/428 , H04M3/487
CPC分类号： H04M7/129 , H04L65/60 , H04M1/72522 , H04M1/72544 , H04M1/72558 , H04M3/4288 , H04M3/44 , H04M3/4878 , H04W4/18 , Y02D70/122
摘要： Devices and methods are described that utilize call idle time. In some cases, a device includes an antenna, a baseband modem connected to the antenna, including a radio frequency interface, a power subsystem, an audio, video, or text player, and a controller connected to the baseband modem, to the power subsystem and to the audio, video, or text player for programmatically operating the cell phone in an idle mode and in a normal mode, whereby in normal mode the cell phone sends and receives voice communications via the baseband modem, and in idle mode the cell phone presents pre-designated content via the audio, video, or text player. In some cases methods are described that detect that a phone conversation has been silenced or that a phone call has not been answered, and activate an idle mode in which pre-designated content is presented, and then, when the call is no longer silenced or the phone call is answered, activate a normal mode in which voice communications are enabled.
摘要翻译：描述利用呼叫空闲时间的设备和方法。在一些情况下，设备包括天线，连接到天线的基带调制解调器，包括射频接口，电源子系统，音频，视频或文本播放器，以及连接到基带调制解调器的控制器，到电源子系统以及音频，视频或文本播放器，用于以空闲模式和正常模式来编程地操作蜂窝电话，由此在正常模式下，蜂窝电话经由基带调制解调器发送和接收语音通信，并且在空闲模式下，手机通过音频，视频或文本播放器呈现预先指定的内容。在某些情况下，描述了检测到电话会话已经被静音或者没有应答电话呼叫的方法，并激活其中呈现预先指定的内容的空闲模式，然后当呼叫不再沉默或电话被应答，激活启用语音通信的正常模式。

10. 发明授权

US09374459B1 Integrating two-dimensional bar codes and embedded links with call center operation 有权
标题翻译：将二维条形码和嵌入式链接集成到呼叫中心操作中
公开(公告)号：US09374459B1
公开(公告)日：2016-06-21
申请号：US14863717
申请日：2015-09-24
申请人： Noble Systems Corporation
发明人： Karl H. Koster
IPC分类号： G06K7/10 , H04W4/00 , H04M3/44
CPC分类号： G06Q20/349 , G06K7/10821 , G06K7/1417 , G06K7/1439 , G06K19/06037 , G06K19/08 , G06Q20/3255 , G06Q20/3276 , G06Q30/0267 , G06Q30/0625 , H04M1/27 , H04M1/2755 , H04M1/72552 , H04M3/44 , H04M3/523 , H04M3/5231 , H04M3/5232 , H04M2203/154 , H04M2250/52 , H04N1/00326 , H04N1/00334 , H04N1/32144 , H04N2201/3269 , H04N2201/3271 , H04W4/14
摘要： In various embodiments, advertising campaigns can be defined that incorporate technologies such as two-dimensional bar codes or embedded links in electronic material, for directing a user to communicate with a call center. For instance, in particular embodiments, the reading of a two-dimensional bar code by a user with a smart phone may cause various forms of communication requesting a return communication. The communication from the smart phone may be sent to, and received at, the call center, where a calling campaign associated with an advertising campaign is identified using information associated with the communication. A responding communication may be initiated from the call center to the user.
摘要翻译：在各种实施例中，可以定义广告活动，其将诸如二维条形码或嵌入式链接的技术结合到电子材料中，以指导用户与呼叫中心通信。例如，在特定实施例中，用户使用智能电话读取二维条形码可能会导致请求返回通信的各种形式的通信。来自智能电话的通信可以被发送到呼叫中心，并且在呼叫中心处接收到，其中使用与通信相关联的信息来识别与广告活动相关联的呼叫活动。响应通信可以从呼叫中心发起到用户。

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