会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 2. 发明授权
    • Activity recording of contact handling system agents
    • 联系处理系统代理的活动记录
    • US09111239B2
    • 2015-08-18
    • US13182328
    • 2011-07-13
    • Brian D. MinertDavid Peterson
    • Brian D. MinertDavid Peterson
    • G06Q10/06G06T1/00H04N7/167
    • G06Q10/06G06T1/0021H04N7/167
    • Methods and apparatus for recording agent activity and display information optionally redacting sensitive information from the recorded imagery prior to review by the agent's supervisor in a contact handling system are disclosed. The method can include recording image data displayed to the agent on a visual display during interaction by the agent with the contact media. The method can include audio recordings of what the agent heard and spoke that are combined with the recorded image data to simultaneously display the video and audio to a supervisor for quality assurance in the contact handling system. The method can further include modifying one or more selected pixels of the recorded image data to automatically exclude information from the recorded image data thereby creating redacted image data.
    • 公开了在代理人的主管在接触处理系统中审查之前记录代理活动和显示信息的方法和装置,可选择地从记录的图像中修正敏感信息。 所述方法可以包括在与所述接触介质的所述代理交互期间在视觉显示器上记录显示给所述代理的图像数据。 该方法可以包括与所记录的图像数据组合的代理人听到和发表的内容的音频记录,以同时将视频和音频显示给管理员以在联系人处理系统中进行质量保证。 该方法还可以包括修改所记录的图像数据中的一个或多个选择的像素,以便自动从记录的图像数据排除信息,从而产生编辑的图像数据。
    • 9. 发明申请
    • Inter-Fabric Routing
    • 织物间路由
    • US20110299525A1
    • 2011-12-08
    • US13204169
    • 2011-08-05
    • David Peterson
    • David Peterson
    • H04L12/66
    • H04L45/04H04L49/3009H04L49/357
    • A method and apparatus is shown for communicating Fibre Channel frames between distinct fabrics. A proxy zone is established in each fabric with a physically present local device and a remote fabric device. A router creates a proxy device in each fabric for every device not physically connected to the fabric. The proxy devices appear to be directly attached to the router. The router handles all address translations between proxy and physical addresses. When multiple routers are encountered, the ingress router does all address translation. No routing or encapsulation headers are used except when routing between two routers. The source ID and the originator exchange identifier are stored at the egress router for all link requests that require special handling. When replies pass through that router, the destination ID and originator exchange identifier are compared with the stored information. On a match, the reply is specially handled.
    • 示出了用于在不同织物之间传送光纤通道帧的方法和装置。 在每个结构中建立代理区域,并具有物理上本地设备和远程结构设备。 路由器为每个不与物理连接的设备建立一个代理设备。 代理设备似乎直接连接到路由器。 路由器处理代理和物理地址之间的所有地址转换。 当遇到多个路由器时,入口路由器会进行所有地址转换。 除了在两个路由器之间路由之外,不使用路由或封装头。 源ID和发起者交换标识符存储在出口路由器处,用于需要特殊处理的所有链路请求。 当回复通过该路由器时,将目的地ID和发起者交换标识符与存储的信息进行比较。 在比赛中,回复是特别处理的。
    • 10. 发明授权
    • Inter-fabric routing
    • 路由间路由
    • US08018936B2
    • 2011-09-13
    • US11140355
    • 2005-05-26
    • David Peterson
    • David Peterson
    • H04L12/56
    • H04L45/04H04L49/3009H04L49/357
    • A method and apparatus is shown for communicating Fibre Channel frames between distinct fabrics. A proxy zone is established in each fabric with a physically present local device and a remote fabric device. A router creates a proxy device in each fabric for every device not physically connected to the fabric. The proxy devices appear to be directly attached to the router. The router handles all address translations between proxy and physical addresses. When multiple routers are encountered, the ingress router does all address translation. No routing or encapsulation headers are used except when routing between two routers. The source ID and the originator exchange identifier are stored at the egress router for all link requests that require special handling. When replies pass through that router, the destination ID and originator exchange identifier are compared with the stored information. On a match, the reply is specially handled.
    • 示出了用于在不同织物之间传送光纤通道帧的方法和装置。 在每个结构中建立代理区域,并具有物理上本地设备和远程结构设备。 路由器为每个不与物理连接的设备建立一个代理设备。 代理设备似乎直接连接到路由器。 路由器处理代理和物理地址之间的所有地址转换。 当遇到多个路由器时,入口路由器会进行所有地址转换。 除了在两个路由器之间路由之外,不使用路由或封装头。 源ID和发起者交换标识符存储在出口路由器处,用于需要特殊处理的所有链路请求。 当回复通过该路由器时,将目的地ID和发起者交换标识符与存储的信息进行比较。 在比赛中,回复是特别处理的。